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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 192 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 192 reviews
  • Rated 1 out of 5 stars

    Don't do It for your main TV / remote is not good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't do it. I was convinced this is what I needed for our space. So sleek and modern with a way to make it look like we do not warship TV. It does have a beautiful artsy display with nice soft sounds and it's relaxing to have on in the background. However that's were the nice part ends. The remote is a complete disappointment. It acts as if the batteries are dying yet we replaced them with the best new batteries many times. We tired the TV at the store and the same issue was happening there. We even swapped the store batteries to ensure it was the remote. It acts like it had soda spill on it even though its was brand new. This issue started within the first month but was not consistent until just a week after the normal return window for Best Buy had closed. We considered trying to get a universal remote but worries that might limit the functions of the art settings. The routing hardware is insured but is is not pivoting and not positional. When you do us this as a TV you can not tilt it or turn it at all. The was not a concern I had until I actually used it and found it greatly took away from the movie time sofa cuddles. I returned this TV and purchased a fancier brand art TV and was unimpressed right away for different reasons. I ended up going back to the store and buying a normal TV with a nice wall mount. I will just make a screen saver playlist for the art function feel.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Rachel,

      Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great Frame option and very good user interface

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good TV and nice alternative to the Samsung Frame. The remote is easy and the user interface is what is far superior to the frame. We own both and this user interface is great - it is google but works very seamless. If you have YouTube TV this is a no brainer. Mount is specific to this TV so be prepared for that but is so similar to any frame TV. In the box it includes a natural frame free of cost so you have that option - again nice to have included. The antiglare coating is great as well for any bright room.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Kevin,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    TCL TV purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV I have ever had. Picture is incredible. LOVE the wall mount.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Alternative

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking tv. Got it at a good open box deal. Great alternative to Samsungs frame tv. Their software features specifically for the art viewing experience can be improved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv! I had a 55" samsing 4k tv, but the TCL has a better quality and I love the fact that you can set a display photo to make it look like a painting on the wall!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is beautiful, we love the large variety of art to choose from. Easy to install and set up. So glad we purchased it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stunning TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful frame TV - get lots of compliments on it. The remote is the perfect size as well, and color.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Value for money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up, looks beautiful on my bedroom wall. Has very good sound quality compared to my Vizio TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation. Excellent picture quality and performance Everything needed for wall mount is included.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TCL picture frame tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best feature for my living room wall. All of our guests love seeing the pictures and different possibilities our device offers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Outstanding!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an incredible tv; easy to mount. I don't think it ever actually looks like real art (wasn't really expecting it to) but the only reason I give 4 out of 5 stars is because when playing my switch on it, it flashes the input black screen like its newly registering it's current input. It last about 1-2 seconds; happens once or twice a day at most. Certainly not the most inconvenient of things. Super easy to install too!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Used it as a TV more than a frame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The images don’t get as dim as a Samsung Frame TV to look like real canvas the way a Samsung TV does. But I really like the Google TV feature and we actually use it as a TV more than I expected.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value television! the frame look without the cost. NO EXTRA BOX!!! Just hang the tv and plug in.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Rick,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Wide variety

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love they and the features are great. There is a large variety of different saved screensavers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Matte finish looks great and reduces glare.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the matte finish. Much easier to watch in the daytime. Good resolution, color, and picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Love how it mounts to the wall and how thin it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pam was very helpful. Like the TV. Like the FRAME feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this tv. Great picture quality, easy to hang, and the AI image tool is awesome. Can’t beat the quality for the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great love it, looks great in our room. Great picture.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Art mode function doesn’t work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking to purchase this as a Samsung frame competitor, don’t. The art mode function is hard to navigate, you have to manually turn on art mode (there is no motion detection sensor like the Frame has), and then when you do use the art mode function, after about 30 minutes it will automatically revert to the Google TV screensavers/ambient mode which is NOT the art you selected and has words on the screen. It entirely defeats the purpose of it being an “art” TV. I have reached out to TCL several times and have been told there is a way to turn off the ambient mode (there isn’t) and there is a setting to keep the art mode on indefinitely (there isn’t). We will be returning because there’s basically no difference between this TV and a standard flat screen since the art mode is essentially worthless. Hopefully they fix the issue because I liked that it did not have an external box like the Samsung Frame and does look well mounted above our fireplace.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Ktp5,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

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