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TCL - 55" Class - LED - 4 Series - 2160p - Smart - 4K UHD TV with HDR Roku TV-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2631 reviews

95%
would recommend to a friend

Expert rating

Rating 3.5 out of 5 stars with 3 reviews

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Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    The Tale of Two TVs: 900E vs S405

    Posted
    KGrinols
    • My Best Buy® MemberMember

    There are two ways to review this TV. The first is relative to its price and the second is independently of price. For its price this is a 5 star TV, but compared to the alternatives it's a 4 star TV, maybe 3.5 stars depending on where you set your standards. For me I'm comparing directly to a Sony 900E. Widely regarded as the best LCD TV of 2017, the 900E is almost an unfair comparison for the TCL. But if you're here trying to make an educated decision and like me trying to decide whether the extra money is worth it, then this is the review you want to read. I purchased the Sony 55" 900E on Black Friday for $999. I purchased the TCL 55" S405 one month later for $399. So what does an extra $600 get you? Much blacker blacks, whiter whites, more vivid colors, a wider range of colors across a gradient, less bleeding and blooming, and far better uniformity across the screen on single color images. First, allow me to say I calibrated both TVs to the exact specs recommended by Rtings.com, put them side by side, and played the exact same Youtube 4k Ultra HD videos on them simultaneously while comparing any differences I could find. Blacker Blacks: Exactly as it sounds, when a black background was on the screen, with a small logo in the center of the screen like GoPro, the 900E has blatantly blacker blacks. The TCL can only get down to a dark grey. This will be most noticeable on the screens that are dominated by a single dark color in the background. In movies that have a lot of dark scenes, this will also come into play, and in a side by side test, will look pretty bad. This is the most noticeable deficit the TCL has to the Sony, and will be visible with the naked eye, even to casual viewers. Whiter whites: Again, exactly the way it sounds, when the 4k video shows you a snow covered mountain range, you can tell the Sony's whites are a bright white and very clean. The whites on the TCL have a yellowish hint or hue to them, but this isn't nearly as noticeable as the blacks mentioned above. Without this TV side by side with another to compare, you might never notice this, and honestly you can alter the 'temperature' of the TV from 'Warm' to 'Cool' to get whiter whites, but you usually sacrifice skin tones when doing this it seems. More Vivid Colors: The Sony may be cheating here, as when I put these TVs side by side, I could argue the Sony over-saturates its colors. The TCL's reds and greens seem faded comparatively. Honestly, I actually think there could be a happy medium between these two, with more pop than the TCL, but less saturation than the Sony. In fact, if someone told me they felt the TCL was more 'accurate' to real life nature scenes, I wouldn't disagree. Altering the Red/Green Tint balance on the TCL forces you to sacrifice one for the other, unable to make both more vivid. Adjusting the 'Color' slider can definitely improve the greens, but it starts making reds look pinkish the higher you go, and you lose some depth. Wider color gradients: I didn't really notice this until a sunset or sunrise video came onto the screen, so consider this minimal. But the Sony was much better at showing you a more colorful gradient transition when a sunset faded from purple, to red, to orange, to yellow, etc. Whereas the TCL felt like it just didn't have the same range of color, it would often appear it was just missing some colors. On a sunrise the TCL would almost appear as a full white light, versus the Sony where you could see the white center, yellow outer, and so on. Blooming: Because the TCL can't get as dark as the Sony, it means that when there's a bright spot on the screen, it effects more area around that specific spot. Think of a Moon in the night sky, the Sony will show you a crisp moon on a very dark background. The TCL will show you the moon, with some lighting around it, because it simply can't reach the same black levels as the Sony, so the immediate area around the moon will look dark grey instead of black. Bleeding: The Sony is Full Array and the TCL is Edge Lit, so this isn't really fair, but if you want to know what you're paying for with the Sony, or sacrificing with the TCL, this is the technical aspect. An Edge lit TV gets it's light source from the Edge of the TV, this means that you'll see what appears like bright spots, or splotchy-ness on the TV. Most noticeable around the edges of the TV where the light source is coming from. This goes hand in hand with the next topic... Uniformity: Because the light comes from the edges of the TCL rather than from directly behind the TV like the Sony, it means it's incredibly difficult for the screen to look consistent across the TV. This is really only an issue when displaying screens that are the same color for a vast majority of the screen. Consider when Netflix is loading, that Red Screen, with just the Netflix logo in the center. On the Sony that Red Background is the same shade of Red no matter where you look on the screen. However on the TCL you can definitely see that the TV is unable to produce the same color consistently from edge to center. This doesn't really matter for a lot of regular TV or movie watching though, as those type of screens are rare, or at least only displayed momentarily when transitioning between scenes most likely. It's without question that the Sony 900E is a better quality TV across the board. So why 4 stars for the TCL? Because the TCL is $600 cheaper than the Sony, and if you never put them side by side for direct comparison, the TCL is a great TV independent of price, and an amazing TV for the price. The only real concern listed that will noticeably impact your watching experience is the black issues in my opinion. There's a reason OLED TV's are the cream of the crop right now, and it's because they have the blackest blacks in the game. In a lot of movies, there are so many dark scenes these days, and the clarity of these scenes struggles when your blacks are the same colors are the dark grays that the movie is trying to display. In my personal opinion I would not want the TCL to be my main TV for my living room or family room, which is where I watch all of my movies. BUT as a spare or guest room TV, a TV for your kids, or your bedroom, or in my case a second TV specifically for gaming, the TCL is the smarter choice. We, or at least I, often get caught up in wanting the best of the best, the latest and greatest, and when you're at the store you see everything side by side so you can easily spot the differences. Once you get your TV home, there is no longer a comparison point. Your eyes will adapt to what you buy, and you'll never remember the colors of the TV that was next to it at the store. For the vast majority of people looking for a good budget TV, I can easily recommend the TCL S405 for you. If you're a pixel peeper, heavy movie watcher, or home theater enthusiast, then you'll likely want to spend a bit more and invest in a higher quality set. The Sony 900E has noticeable upgrades over the TCL, but those upgrades won't be worth it to everyone, and a few of them won't even be noticeable if you never set it next to a TV that costs twice as much. If you set the 900E next to an LG B7, some of the same concerns could potentially arise, but it's another $500 jump in price. You get what you pay for. The TCL is worth every penny, but so is the Sony 900E. If price is your largest deciding factor, I wouldn't hesitate to purchase the TCL. If picture quality is your largest deciding factor, the TCL can't quite keep up with the high end TVs currently available.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Hands down the best budget 4k TV!

    Posted
    Ankit
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So i bought this TV from a best buy store near me a week before thanksgiving. It was at a sale price of 400 and i decided not to wait till Black Friday because the 55 inch were not included in the crazy discounts of Blackfriday. And I wanted it quick! Now about the TV. This is a beautifully made 4k tv with excellent picture quality. The Roku system it comes with is absolutely incredible and that alone adds tremendous points in favor of this TV as compared to other smart TVs. The roku app on your phone lets you type into Youtube apps or other apps thru your phone and also has a remote feature. the TV itself does come with a remote too. You can also have a bluetooth headphone connected to your phone and then route the audio of your TV only to your headphones(Note that this does not work for devices connected via HDMI cable such as a cable box but It WILL work for the apps in the TV such as netflix, youtube, plex etc). Roku comes with tremendous amount of apps in its channel store and you can also add many private channels by looking them up online and adding a code into your online roku account, which will in turn install the channel in your TV. The setup of the TV is really easy. It does support ethernet and wifi both. It supports 5Ghz band wifi too but i had to set my router to 5Ghz channel 48 instead of setting it in auto to detect the faster wifi instead of just the 2.4ghz regular wifi, if you have a dual band router. The picture quality and sound quality is great for me. I am not a TV expert and sure, there maybe TVs with even better picture quality, but i watched a bunch of 4k movies on this one and even when i stood right near the TV, it felt as if i could just walk into the TV because it seemed so real! I am more than satisfied, I am very happy with the picture quality. The audio sometimes need to be set high on my cable box but I think that issue is with the cable box and not the TV. The Roku system is so good that i can't praise it enough. I can easily mirror my laptop or youtube from my phone onto the TV without having to change inputs for the chromecast. It automatically switches whenever i connect to the Roku through my phone or my laptop. You can even cast websites from your iphone with various Roku compatible apps on the App store. I can even use my APPLE WATCH as a REMOTE by using an app that can also be added into your apple watch!! Its incredible! The TV also autoupdates the Roku system. One improvement i would recommend would be adding a web browser which this TV does not have. If you don't want to spend a fortune but want a great looking picture on your TV then THIS IS THE ONE TO BUY! you will not be disappointed.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    5 star for Price Category

    Posted
    Cleatus
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I try to review things based on the category in which I purchased them and the price. I also factor in my use case. In this case this is going into a 10x12 living room for primary viewing, and it sits facing a window. My parents (60 somethings) will be using this tv. This TV was on sale and the price was $430 out the door. At $430 for a 55" TV you will not find a better value across the board. Negatives first as these may be deal breakers for some HDR - It can process an HDR signal, it however actually looks worse than 4k content without HDR as the TV does not get bright enough with HDR on and it doesn't have a wide color gamut to have any benefit. At $430 on sale or even $460 when it is not on sale you cannot expect true HDR. However I listed as a negative since it is marketed as an HDR TV. I cannot find any other negatives for the TV as of now. Positives ROKU Interface - Very slick, very easy to use, navigation is a breeze and it is very responsive. My parents sometimes struggle with figuring out what input goes to what. ROKU makes this easier, when you label an input it doesnt say HDMI1, 2 any longer. It looks like an app and says CABLE BOX, BLU RAY PLAYER, VIDEO GAME CONSOLE, etc etc. It also shows you what is playing on that device at that time. My parents always know how to get back to CABLE because it says cable box and gives a preview of what is on the cable box. The apps are also very bright, and easy to find. Remote: Again keeping my parents in mind, the remote is very simplified with few buttons, and shortcuts to netflix and amazon. Simple is good Input lag: My parents could care less about this but I gave it a whirl anyhow, this tv is awesome for gaming. If you are looking for a TV and you care about lag first and foremost, I would look at this TCL first and foremost. 720 picture - Looks pretty good, fairly vibrant, isnt too "soft" 9/10 1080 - Very good 10/10 4k - 10/10 Judder - There is no judder one blu rays, I am sensitive to Judder and there is none from this source. There is a very faint amount of judder on cable sources, again mind you I am sensitive to it so you may not see it Overall if you are keeping your expectations in line, the size for the cost and absolutely do not want to spend $500 and up for a 55" TV I would be hard pressed to recommend anything else over the TCLS405

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Purchase!

    Posted
    Jonb
    • My Best Buy® MemberMember

    I visited Best Buy on Thanksgiving looking to cheaply upgrade our older, 42" living room TV. Despite a sales rep raving about the TCL, brand loyalty and recognition led me to stick with the $399 Samsung 6300 50" I was already holding on to. Once home, not only did I find that the 50" is not a big upgrade from 42", but the Samsung had few issues to which I needed to return it (input button not working, couldn't connect to wifi). I spent the rest of the night researching the biggest and best TV black Friday had to offer in the $300-500 range, and found that the TCL was consistently getting high ratings. The next morning, I swapped the the Samsung for the TCL, and I've a happy camper since. If you are looking to buy on a budget like I was and can get over a sort of generic looking "TCL" logo at the bottom, I really think you'd be hard pressed to find a superior 55" TV in the $400 price range ($379 in my case). The colors are great and 4k video looks amazing. I haven't learned all the technical aspects of today's TV's, but I know I enjoy the picture more than the Samsung (in all fairness, I could not access apps or my Firestick to test the 4k). I have ample HDMI inputs (compared to only 2 with the Samsung). And just to be clear, I'm not hating on Samsung as much as I am touting the prowess of the TCL. I gather that one I bought was their "entry level" UHD TV, I will likely still consider the brand again when I'm ready to sell out some $$$$ on a more high end TV. As mentioned on other reviews, if quality is your aim then yes, there is better to be bought, but if you're seeking a solid TV on limited budget, you can't go wrong here. My only downsides with this TV is that with the nature of the remote, I have to keep other remotes close by as well, and I do wish I could control the soundbar through the TV (according to a reviewer, it can be done, maybe brand specific).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Outstanding feature-loaded TV

    Posted
    KB4MTO
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When I saw the price of this TV, my first reaction was to keep on looking. I had never heard of TCL, and a 55" 4K Smart TV with built-in Roku for $399.00 seemed like a misprint. I researched TCL and was surprised to find out they are the 3rd largest TV manufacturer in the world and has been in business since the 80's. I read reviews of this TV from many different places, and overwhelmingly people loved it. I went to Best Buy to look at it and was impressed. I bought it, took it home, and haven't looked back yet. Setup of this TV was very easy. The picture is very sharp, and the audio from the TV beats my Samsung hands down. With built-in Roku, it is an amazing deal. I am using my Harmony remote to control all functions of this TV, and so far, I haven't had to teach the remote any commands. This TV is in the Harmony database. I purchased a Mohu HD indoor antenna and plugged it into the TV. It scanned for channels and in about 3 minutes provided over 60 channels with perfect picture. I was able to easily hide channels I didn't want, and rename the others to a more understandable label. This week I am adding a 32GB USB thumb drive to the back, and this will allow for up to 90 minutes of pause/fast forward on live TV. This is an awesome feature. This TV is awesome. The picture is outstanding, setup is easy, and rivals smart TV's costing 2 - 3 times as much. My only complaint would be that the feet aren't as sturdy as I would like them to be. That being said, I have had no problems with the stability of the TV. I would definitely recommend this TV.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    TCL 55"4K Ultra HD Roku TV

    Posted
    Fusion

    We picked up a TCL 55" 4K last week. We absolutely love it. We replaced a 10 year old Toshiba 42" Regenza with 120 refresh rate. Although this unit does not have true 120 refresh, you hardly notice unless you are trying to with a side by side compare. For my eyes, it is a very minor difference, I can not complain. Pro's: 4k awesome picture, great colors. Roku is fast, and clear. We use our Verizon 4G LTE as a hot spot with no issues. Compatibly is great, the wife and I both have to have our own remote, and a $8.00 RCA Universal remote works with every thing we need witch is Direct TV, Visio sound bar, TV antenna, and Roku. This TV has a 90 min pause record feature when you are watching antenna only. You must place a 16 Gb USB in the available slot, and use antenna setup found by moving over the antenna icon, the press the asterisk, and select setup Live TV pause. Has full Roku functionality. This was important to us as we use private Roku channels like USTV now, that are not found on you regular Roku channel menu. One stop shop. This means in the past the wife had problems getting every thing right to watch what she wanted Ie; Roku, or antenna, or Direct TV, and then what setting for each on the sound bar. With this TV you select from menu, and as long as you set up sound bar with HDMI ARC, it is really simple. Let me tell you, this was a main reason for the purchase of this TV. Last but not to say the least, affordable. Our last TV was $1200 10years ago. Wow hard to believe. Con's: TV Sound is lacking without sound bar, or other home theater system. We already had sound bar with satellite speakers and subwoofer, so no issue. Roku remote that comes with TV is your basic Roku remote, we purchased two universal remotes so both the wife and I could control antenna, and satellite, with full function easier.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Little Disappointing

    Posted
    SoHa
    • My Best Buy® MemberMember

    I must say that I'm a bit disappointed with this TV. It's no one big thing I'm disappointed in, it's just a lot of little things that accumulate into my disappointment. I was very hesitant to buy an off brand I've never heard of before but to be honest the amazing reviews on here & youtube are what swayed me into giving it a go. I find myself wishing I had spent an additional $150-$200 for a Samsung TV. This is definitely a kids or guest room TV & I regret my purchase 100%. I've had a Roku streaming stick for the last 7 years so I know that it's not Roku...it's the poor TV design & navigation I dislike. Here are a few of the reasons I dislike this TV. SOUND: The sound is not great but there are several sound options that make a considerable difference! I use Theater as my default for watching TV & movies but I like to stream Spotify while I'm cleaning up around the house. The sound is TERRIBLE when you play music in theater or the default auto sound mode, so you have to switch it to Music mode...thing is, you can only access the TV settings to change the sound when you're watching TV. You can't even access it when you're on the main Roku Home screen or while in APP! It's very irritating. REMOTE: The remote is very finicky. It feels very cheap & low quality compared to my Roku streaming stick remote. 99% of the time, it takes clicking the power button two or three times before the TV will power down. You have to aim the remote DIRECTLY at the center of the TV in order for it to work. My old roku remote didn't require any pointing, it just worked...even while entangled under the blankets on the couch with me. No need to uncover it, & point. I was able to set up my Uverse Remote to the TV, thankfully. It's just as bad though, in regards to the power button. Which is how I know it's the TV. PICTURE: The picture quality looks great from far away...I do not have HD or anythihng like that with my cable but I did sign up for 4k UHD on Netflix just to test the picture quality. My aunt has a Samsung 4k Smart TV & the picture is impeccable! I tried out a few different movies in 4k UHD & again, it looks great far away but when you're up closer to the TV, it actually looks very very blurry. TV: The TV itself has three buttons on the underside in the center..but there is no designated power button! You can find your way to power down but you have to navigate to it. I've never owned a TV that doesn't have a designated power button & it's just so annoying.

    No, I would not recommend this to a friend

    • Brand response

      TCLExpert

      Hi SoHa,

      Thank you for providing your feedback. We're sorry to hear that you were not satisfied with your TV and that you were not able to see the same great picture quality a majority of our customers are seeing. We have glowing reviews on many professional reviewing sites and also from our customers. So it is a bit baffling to hear otherwise. We find that most of our customers are more than thrilled with the performance of our TV. You can also download the free Roku app on your smart phone or tablet to use with your TCL Roku TV. By using the app you can use voice search, voice control, and experience private listening. There is a dedicated power button located underneath the IR sensor on the bottom middle of the TV. We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!

      Thank you,

      Sara
      TCL Customer Support

  • Rating: 5 out of 5 stars

    Great TV for gaming!

    Posted
    Witt10

    With the recent release of the Xbox One X, it got me looking into gaming in 4K. I already had a good setup on my Xbox One and Samsung 50" 1080p TV that is less than 2 years old. I picked up an Xbox One S (4K up scaling) for cheap and paired it with this TV to see if the 4K hype is worth it for total setup of roughly $500. I've had this TV for a little over a week now and I am honestly impressed with the image quality. It looks phenomenal on my Xbox One S, the amount of details enhanced is crazy in addition to darker blacks and lighter brights.There is no input lag issues whatsoever for me personally on games like COD WWII, Halo 5, and Forza 7. They all look amazing in 4K. One feature I especially like is the Roku that is built into the TV because the navigation from app to app or changing inputs is so fast and simple. Even though I typically would access my apps through my Xbox before, not anymore. The sound quality is up to par with most other flat screen TVs these days. I personally use Turtle Beach headphones for gaming and have a sound bar so I don't use it much anyways. I watch all my sports through apps which works quite well, however I didn't notice a huge difference between my older Samsung and this TV for this use but it's still very good. I noticed when watching hockey it doesn't get super bright like my Samsung does in dynamic (brightest) mode so it doesn't really pop from a bnghtness standpoint but I've found that not to be an issue for any uses of the TV other than me comparing the two in this example. Overall, I think the upgrade to 4K (for my uses) is worth it and this TV is the best bang for the buck if you are looking for a 4K HDR entry level TV on a budget. I did a ton of research prior to purchasing and read a lot of great things about this TV despite not being well known brand but so far my experience has been very good like most others.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect for computer monitor

    Posted
    NoStoppin
    • My Best Buy® MemberMember

    There is a specification that doesn't seem to appear in any description I've found, and absolutely essential if you're going to use a TV as a computer monitor: chroma 4:4:4 This spec lets us know how the tv deals with video compression. chroma 4:4:4 means it's uncompressed, so especially when reading text it makes a big difference. I'm so glad I thought to do a quick google search about what makes some TV's better as monitors than others before buying something new. I've had this for 6 weeks or so, and have been pretty happy with it as a monitor. I have this mounted on the wall in my drafting studio and it's about 4' away from my face. I leave it in game mode and there's no noticeable lag. My previous monitor was a Visio 1080p set that I bought in 2011. The additional screen real estate is exactly what I need, able to clearly see more of a drawing at once. I actually tried watching TV on it the other day, and I can't say I'm impressed by the 4k upscaling, it didn't look like it was doing anything at all. For me I don't care, but for someone who does watch a lot of TV it might be an issue. I had it set to auto, thinking that would be the setting that would fill the screen regardless of incoming resolution. oh well. I can see how this would really appeal to gamers, really fast response time and the ability to do 4k HDR. This is a solid buy, and at $400 bucks it's $100 cheaper than old vizio cost me. For my purposes, it's perfect, and I hope it will last at least as long as the Vizio did. Maybe by then we'll have computer images scanned directly to my cornea, but until then I'll be happy with this S405.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A good budget TV for the price

    Posted
    Parish
    • My Best Buy® MemberMember

    I have reviewed the 55LF621U19 which was my first purchase, but only gave it 1 star as there was issues with jittering/stuttering of certain sections of the screen as the motion was happening in any video, you can read my review on that to see. This TCL is the replacement as it was the only other 55" TV at the same price in the store. This TV works as expected. The video is smooth, there are no glitches in the video. Connection to the Roku part was little bit of a pain as you have go to the website to get it enabled. But so far NO issues with video or configuration setup with the TV. I'm giving 4 stars due to the fact that the image quality is not quite that of the Toshiba in the same size/class. Although the image/video play is clear as it should be, it still has look of the older LED TVs where it doesn't look like can just reach in and touch the object on the screen. BUT still has really nice coloring corrections through the Roku app you can down load on your phone. The on screen configurations doesn't have near the configurations options that the APP does. So you'll want to definitely download the app to do any changes. I DO recommend this TV if you are looking to upgrade from a 5+ year LED tv as I did. My other was a 8+ year Vizio 42" LED 1080i/720p. PROS to me: Video playback was very smooth with NO hiccups of any kind in the video/streaming/satellite playback, no issues with setup, TV works as expected. Still has pretty decent picture quality for a 'budget' tv. CONS to me: Setup of Roku required you to log onto the Roku website and enable the roku features and the on screen configurations are not near as intuitive or extensive as the Roku phone app you can download. Also the video 'clarity' or 'crispness' is not a as good as other TV's in the same price range.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great Smart TV, Poor Picture

    Posted
    hockeyplyr1034
    • My Best Buy® MemberMember

    We opted for this TV after a lot of research and thousands of very positive and optimistic reviews. Plus, you can't beat the price on this thing. We were skeptical about going with a brand that was unfamiliar to us but decided it was worth a shot after so many positive reviews. Unfortunately we were severely let down. Unboxing and setting up this TV was a breeze. The Roku platform is very convenient and easy to use. Unfortunately, after we finally navigated through the menus to get to live TV and check out the picture, we were very disappointed. The picture on this television leaves a lot to be desired. Colors are dull, pictures are blurry and the refresh rate looks atrocious - watching live football was painful. We checked out multiple channels and multiple sources and agreed that this just wasn't the TV for us. It was boxed up and back in the store on the return shelf within 4 hours of the original purchase. We ended up going with a Samsung which was $50 more. The Samsung doesn't have nearly the smart capabilities of this TCL but we decided that picture was much more important to us. Spend the extra $50 on a Samsung or higher quality TV and hook it up to a Roku, Apple TV, FireTV or any other streaming device, you'll be a lot happier with your purchase.

    No, I would not recommend this to a friend

    • Brand response

      TCLExpert

      Hello,

      Thank you for taking the time to provide your feedback. We're sorry that you're not having the same great experience that the majority of our customers are having. Given the opportunity we could have helped with some setting recommendations to better suit your personal preference. We will continue to make improvements to ensure our customers the best experience possible. Good luck and happy viewing!

      Thank you,

      Sara
      TCL Customer Support

  • Rating: 5 out of 5 stars

    Great TV for Less than Half the Price of a Samsung

    Posted
    TheLew37
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was talking to someone at my work who had mentioned this brand when they were shopping for a TV. I had never heard of TCL before, so I started looking into them as well just to look, and I couldn't believe the price I was seeing for a large 4K TV. I never thought I would own a 55" TV, but here I am with an excellent 55" TV, and I didn't have to break the bank wide open to get it. Picture: *The quality of the picture on this TV is great. Crisp Colors, doesn't get blurred at all when a dark scene occurs, and great for watching sports as well! Price: *This TV is worth every penny. Believe me, if you are looking at this one next to a Samsung, go with this one! You will not be sorry. Why spend $1000+ for a Samsung with the same specs (if not fewer features) when you can get this one for $400, and then you could get a sound system and/or a new gaming system for the same price as you would pay for the Samsung TV by itself? ROKU: *I love the ROKU feature. I had a ROKU stick for my other TV, so finding this one with ROKU built in was a no brainer as I can now watch my whatever I want on either TV. LOVE this feature! Overall, I would have to say that I love this TV and am very glad I purchased it. I've only had it for a little over a week, but it has been wonderful so far! If you are in the market for a 55+ inch TV, you should definitely go with this TCL. In a word, it is AWESOME! You will not be sorry!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Value for the Money

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have a TCL55US57 (no longer making) that I bought in Feb 2017 and I just bought this TCL55S405. It is not a true 120hz refresh rate like the 55US57, but is close in comparison with this TV. Some reviews come down hard on this point (the refresh rate), but I don't think it is that significant as to deter people from getting this TV. I also have a SONY 65" 4K (120hz naive refresh) and a Insignia 50" 4K (60hz native refresh) NS-50DR620NA18 as well. It is better than the Insignia, but not as good as the Sony. However, I paid $1100 for the Sony and $399 for the TCL. The color and maximizing the backlighting make up for this deficiency on the TCL55S405. It is a great TV for those on a budget or don't want to spend a lot of money. I love the ROKU feature and wish more TV manufacturers had this capability. I don't have cable or satellite TV. I stream with ROKU. I watch a lot of sports and you will like this TV for this purpose. The TV does a good job of up-scaling shows and sports from 1080 to 2160 (or getting as close to 2160 as possible).

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    System Keeps Crashing

    Posted
    sarmay

    We bought the $399 TCL Roku 55" television for Christmas (bought in November, but Delivered December 22). The television worked great for the first three months. About two weeks ago, it crashed. The screen went to the opening red Roku screen, then would flash off, then back to the red screen again, then flash off again, over and over. We did everything we could find: removed the batteries from the remote, unplugged, and replugged, and ended up doing a hard reset to factory settings several times with TCL support on the phone. After HOURS of this, the television finally rebooted to factory settings, and we had to reinstall all of our apps. Last week (one week after this hard reset), Hulu logged us out. I assumed it was a Hulu thing because the other apps were still working. Then last night, it flashed/crashed/flashed/crashed again. We tried doing the hard reset, unplug, replug, steps again, but it didn't work. We tried calling support, but they were closed because we live on the West Coast. I would steer clear of this television. We're going to be talking to Best Buy about a return so that we can get a reliable television.

    No, I would not recommend this to a friend

    • Brand response

      TCLExpert

      Sorry for the issues you’re having with your apps and TV crashing. They’re definitely not normal. We are here to help. If you reach out to us at tclusasupport@tcl.com with your contact information and reference this review, someone will get back to you right away to help. Thanks, TCL USA Support

  • Rating: 5 out of 5 stars

    Simply great

    Posted
    GenghisKhanR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I'll start by saying I'm really picky when it comes to choosing things. I looked at many reviews before settling on this one. If you are a tech enthusiast, a gamer, or just someone who wants a great picture for your movies and TV shows, you'll be satisfied. This TV has great colour, brightness and sound overall. Sure you could spend more and always get more, but this one doesn't disappoint. You won't suffer light bleed, poor contrast or other nuances that are often problems with cheaper sets. I play a lot of video games so low response time was a must. It's advertised as 15ms but in gaming mode it feels cleaner than that even. Definitely quick enough for me to play competitive Overwatch comfortably. I also do a lot of video editing and the colour accuracy is sufficient. I haven't run any of the programs to specifically test this but it looks nice and I have a pretty well trained eye from many years editing video. As a smart TV it is snappy and we'll functioning. Boot time is essentially instant and the is no lag from remote input to on screen response. Netflix easily streams in 4k with a stable connection. If I had one negative to say, it's that the remote sensor is on the bottom of the screen which makes me have to aim over the lip of my desk while on the couch. But otherwise this TV is amazing both for entertainment and productivity.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Equal to or better

    Posted
    Oysterthief
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my second TCL smart tv, (it’s not a replacement for my other). I needed another for a different room, I have been so impressed with my other 50” that there is just no question about getting another, larger one. I have, and currently have several other brands of tvs, in my rental units, and had until recently a Samsung 46”, also satisfied with, had it 7 years, ultimately failed and was too costly to repair. Getting back on track, I have had lots of experience with TVs in general. I’d like to add that my vision is exceptional I’ve been told, 20-15 or better the doctor says. Not as a point to brag about, but as a visual reference. There is zero difference between the TCL and any of the other brands, the picture quality is outstanding. most if not all of the competitors are more expensive as this brand across the board. As important, in my opinion is the interface, and the ease of its use, swapping between media as well as navigating through the menus is very intuitive, and the remote only had about 10 buttons! EASY! I am satisfied with every aspect of these TVs. Price, quality, and ease of use.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great price Great upgrade

    Posted
    Acorn
    • My Best Buy® Elite MemberElite Member

    I was a little leery about purchasing this TV. I had never heard of TCL brand before but for only $400 bucks for a 4K TV with HDR (High Dynamic Range), I thought what could it hurt give it a try. I was blown away. I do have to say that I upgraded from a 50 inch Samsung Plasma I have had for a long time. I was worried that it would not be able to keep up with watching football games and playing video games but I was pleasantly surprised. I currently play on an Xbox one and have preordered the xbox one x (native 4k resolution) and so far the graphics are beautiful and at 120hz it has no trouble keeping up with games like Madden 18 or Call of Duty IW. The remote is a tad on the small side and the TV always boots up to the home screen instead of Automatically going to the selected input (only a minor inconvenience but seems like it can be fixed). So far I've had the TV for about a week and have tested it as much as time will allow and it has been great. I will follow up after the new Xbox arrives with how well it can handle the additional power and display capabilities.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I'm No Videophile But...

    Posted
    imlawrencehi
    • My Best Buy® MemberMember

    With a little bit of messing around, I was able to find the perfect picture settings. Compared to the 46" Samsung 1080p TV I had previously, this is definitely a few steps better. Tested it by watching Chef's Table on Netflix (due to it saying it's 4k on one my web searches), and wow, it was sharp and so full of color. I can't quite notice if the blacks were really black considering it's in a room with no sunlight pointing directly at it. The sound coming from the TV is ehh. Probably would be better to buy a soundbar but it's not bad in a bedroom with the wall behind it and only being seated 10 ft away. Gaming on the TV is amazing but I did notice a weird lag or blur happening but I'm not sure if it was from the game or the TV. Will have to play more games to see if it happens again. Roku doesn't do anything for me since all I have for streaming is Netflix but it's definitely having me consider getting more now that there's a hub for the other services. Overall, there's a couple reasons you should purchase this TV: The price is amazing for someone's first 4k TV that's not a videophile and if it's being placed in a bedroom for personal use and not for the living room for entertaining guests and everyone in the house. If you aim to place it in a living room for the family, it still wouldn't be a bad choice but I would go with something better.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Larger than expected

    Posted
    Malay1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The clarity and graphics is great, especially when showing animation. I had lg 55 inch. It looked like 55in but this surpasses me. The sound is great. But notice that volume is turned up a little higher than normally. Made adjustments on volume. No problem with volume. While looking at the football game, i was able to go into setting to change to hdr. This was awesome tv is wide but light. I thought it was a 70inch compared to brothers tv. Son was excited and now he wants one. I never thought i would like roku but I LOVE IT! its amazing jow many apps for children to look at. You dont need firestick because this tv has it all. I have 3 roku tvs but i love how big the 55in is. I plan on buying family some for Xmas. Also go to settings and stream channels. Pick apps. On the money apps, they have free movies you can still look at if you dont subscribe. If you dont see free at the too, Just Put FREE MOVIES in search bar. No buffering just great movies categorize on all type

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great cord cutter

    Posted
    Packerfan79

    I bought this TV to upgrade from a 48" Vizio I used for 8 years. We primarily watch Netflix, Hulu, and have a digital antenna for local channels. That being said, I was blown away by the ease of use of this TV. Switching between Netflix to Xbox or to the antenna is seamless. I love the features the TV ads to antenna use that most reviews didn't include like the fact that the TV includes a channel guide for local channels. You can pause and f.forward live TV. The TV also features HDR which isn't in the description. The picture quality blows away my old TV and for less than$400! I connected my sound bar with the HDMI cord and now I only use the TV remote. Speaking of the remote, I like the simplicity of the Roku remote and I'm a big fan of Roku having Roku set boxes in each room. However my big gripe is that TCL didn't include the enhanced Roku remote as the standard remote. I really expected it when I ordered the TV. Reason being with the enhanced remote you can plug headphones into your remote which I love. You can download an app on your phone and do it that way but I'm not one to want to clog my phone up with yet another app. That's just my own personal opinion. Other than that I love this TV! So worth purchasing!

    I would recommend this to a friend