Customer Ratings & Reviews
- Model:
- 55S551G
- |
- SKU:
- 10214315
Customer reviews
Rating 4.6 out of 5 stars with 408 reviews
(408 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
TCL TV 55”
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonder excited with the sales men to getting it home!!!
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
I would recommend this to a friendRated 1 out of 5 stars
Major Connectivity Issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is awful. Dont get me wrong this is a good size tv and the picture quality is great but the main purpose I bought this TV was to watch sports. I have had this TV for about 6 months now and I have yet to get through a single full game coverage without whichever app I am using crashing at least once if not 2-3 times. As this is the main purpose I bought the TV this is extremely annoying and I am starting to question whether this TV is worth the price. Will not ever be purchasing another TCL
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Marcus,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
AMAZING TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amaizing TV, quality and definition beyond expectations!
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
I would recommend this to a friendRated 2 out of 5 stars
Internet issues
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has the worst Internet connection of any tv I've ever owned, it just randomly connects and disconnected all the time to the point that I can't use the factory smart features and need to use a Roku stick to watch anything.
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bonbon,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TCL 50 inch
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Value for money!!! Met all my needs while staying within my budget.
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
I would recommend this to a friendRated 5 out of 5 stars
Good Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is very loud which is a good thing. Even on a lower volume setting. Great tv for the price.
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
I would recommend this to a friendRated 4 out of 5 stars
New tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It”s a little more complicated than I thought it would be.
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
I would recommend this to a friendRated 4 out of 5 stars
New TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the tv for my ps5. The price was low for a 55"
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
I would recommend this to a friendRated 5 out of 5 stars
TCL 55” Class S5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful Tv. It was practically everything I was looking for.
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
I would recommend this to a friendRated 4 out of 5 stars
Good TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all good tv. I gave it a 4 because you have to force stop the apps.
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
I would recommend this to a friendRated 5 out of 5 stars
Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always a great price and super easy to set up. I love Roku TV
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi OsleidyH,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Input issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has a nice picture. The problem it has is that if you connect the xbox you should use it only with that HDMI and use another additional port the image is frezze.
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Josian,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this. But my fire TV is way better. It keeps signing me out of my apps and it freezes all the time.
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SheilaH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Liars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy lied about there being a scratch on the TV. Works great, love it- but I feel like if best condition says “no scratches” Best Buy should actually give you a TV with no scratches. Worst corporate customer service too. However the rapid city location is wonderful and everyone is nice.
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For Open-Box items, you would need to contact your retailer for assistance. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Excellent product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sony but still giving a joy so 4k and smart tv what else you need
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi TashkentO,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stopped Powering on After 3 Weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 weeks after buying the TV, it stopped powering on. Went thru all the checks, performed the power depletion process, and now working with TCL Warranty. Can't return to Best Buy after 14 days and who knows how long it will take to resolve; all for a $267 TV. I'm sure TCL makes a good product, but this should not happen on a New/Unopened device.
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Greg,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
living room tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.variance in room lighting has strong affect on picture quality
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi TimB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Wish I could return it. Slowwwww.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could return this tv. Maybe we got a defective one? It is very slow and takes minutes to connect to the internet when powered on. Then while watching shows lag and also disconnect. So disappointing and won’t be buying this brand again.
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LaurenH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Very Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a big fan of TCL and I've using TCL TV, from last 10 years. But my recent purchase, Of this product made me disappoint this, TV really suck I am regretting my decision.
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ChintanS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
55” 4KUHD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has very slow processing speed in order to watch any tv with streaming apps.
This review is from TCL - 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoshuaC,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support



















