Customer Ratings & Reviews
- Model:
- 98Q651G
- |
- SKU:
- 10511861
Customer reviews
Rating 4.7 out of 5 stars with 511 reviews
(511 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
BEST TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works awesome, Best purchase ever. Thank you to Manuel from Laredo Texas. So gently
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 5 out of 5 stars
Great buy of the year
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV with half of the price than other brands.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 4 out of 5 stars
TRANSITION AND BRIGHTNESS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV IS GOOD --BUT I THOUGHT THE CONTRAST AND SCREEN TRANSITION IN SPORTS --NOT THAT GREAT. OTHER WISE --IT IS GOOD
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendRated 5 out of 5 stars
Bang for your buck
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv!!!! Nothing but compliments from friends and family
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 5 out of 5 stars
Great tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, and would recommend to anyone wanting to purchase it.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 5 out of 5 stars
This tv is giant and slim on the wall
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is amazing for price. Has lots of options and screen is great quality.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 2 out of 5 stars
TV sucks. No bluetooth or pairing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is fine otherwise for the price but none of the bluetooth or airplay features work. None. Worked rhe first day then nada. It doesnt even try to work. And you cant access the airplay settings again once you connect once and disconnect.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi John,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
98 inch tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv works great and would definitely recommend and buy again
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 5 out of 5 stars
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the Geek Squad, and the products. Highly recommended.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 5 out of 5 stars
Great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up provided by company made everything easier!
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 1 out of 5 stars
Poor customer service on delivery and Installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great. I highly recommed it. Good picture for the price. Terrible customer service on the delivery and installation of my 98 inch TV. TV arrived outside window provided to me so I missed it on the first scheduled appointment. Then had to re-schedule both the installation and once delivery again which was not clear. Upon second delivery they delivered the TV but did not unbox it and just delivered a 98 inch TV leaving me with how to figure out how to unbox and dispose of the large box. Then turned out the installation services was not properly scheduled to occur along with the 2nd delivery window. I then had to follow up and reach out mulitple times to try and schedule the installation which could not occur for another week so I finally gave up giving the 2 week delay from when i bought the TV and just paid another company to install/mount the TV for me as well as I will pay another company to help me dispose of the large box.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Big beautiful TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Big beautiful TV. Constantly losing wifi connection. Poor picture quality in bright light. Haven't really checked out the settings since it was installed by the Geek Squad.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WilliamtF,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience after purchasing this tv. So far we got a project not being able to finish due to tv not being delivered, tried contacting consumer support and waiting is over an hour, I get someone that just kept going around in circles, it’s been so stressful. I missed work because someone had to be here for delivery then I get a cancellation notice just hours before my arrival time, called back now again scheduled for next week. Never ending situation Helpless I’ll say
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SBadajoz,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the delivery and installation of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not what I expected. The refresh rate is too slow when watching a football game. I was told I could see the pass clearly and it’s just a blur. Not impressed with this one
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LynettePatterson,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Motherboard went out in a month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is nice when its working. I really like the interface with Google TV, everything is smooth and visually appealing. The picture quality could be a little better but I’m not mad at it. I am, however, very dissatisfied that my big new TV fried the motherboard within a month. And after 2 months of dealing with TCL and whatever trash company they hired to do the repair, its finally fixed. Best Buy doesnt handle TCL products after 30 days post-purchase unless you pay for geek squad additional protection. Keep that in mind before purchasing, you WILL have to deal woth TCL directly. And I do not recommend.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NickB,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we were able to help fix your issue. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Good price, but poor screen/picture quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is a great price, but the screen quality was not good. The screen/picture brightness was darker than we hoped for. It never looked that good. I would recommend another TV is screen/picture quality matters to you.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rick,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service . Tv came with missing screws for stand and back side of tv had two screw missing . Best Buy refused to replace screws kept saying call tcl.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PalakP,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. You may want to check your receipt to see if the TV you purchased is new or Open-Box/Previously Owned. For Open-Box/Previously Owned TVs, you would need to contact your retailer for assistance. If purchased new, we would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
The worst experience with the customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to share my recent experience regarding my purchase, which has unfortunately not met my expectations. Firstly, I received a damaged TV, which was disappointing. Since then, I have been trying to schedule a pick-up for the return for the past three weeks. The lack of timely communication and support during this process has made the experience quite frustrating. This situation has not only caused inconvenience but has also left me feeling dissatisfied with the service. I had higher expectations based on your company's reputation, and I hope to see improvements in the handling of such issues in the future.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AureliaN,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL Quality Control Issue.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The perfectly packages TV came out damaged. Seems that the TV was packed that way from the factory. Their Quality Control has a problem. Will update this review when I get a replacement.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ComputerAnalyst,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Rubbish Excuses
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usual excuses wait 5 weeks until we can deliver stay home for the phone call we wint be delivering today.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AnthonyM,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support