Customer Ratings & Reviews
- Model:
- 98Q651G
- |
- SKU:
- 10511861
Customer reviews
Rating 4.7 out of 5 stars with 511 reviews
(511 customer reviews)Rating by feature
- Picture Quality4.8
Rating 4.8 out of 5 stars
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
HORRIBLE EXPERIENCE!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly my worst buying experience ever! Talk the talk BUT didn’t walk the walk. Purchased a 98” TLC tv to be installed on Thanksgiving Eve. Todays 1/3/25 and tv is still not installed. Several reps and management could not explain why my appointment kept being rescheduled. No courtesy call or anything.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PamelaP,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning retailer installation services. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Dont get it delivered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good best buy customer service is a thing of the past. Took almost a month to get my tv delivered. Took 2 days off from work and they never showed up or called. Whole thing was a headache. Its impossible speaking with customer service.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor … Grade D
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad… picture is bad. The remote is bad. The settings are bad. The Home Screen layout is bad. Constantly losing wifi connection. Looks and acts cheap!
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JimJ,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stood up for appointment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't comment on product. Got stood up on delivery and installation.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Pauline,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst Installation!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Install service, Customer Service by managers NO help or try to reimburse me for my time and money I had to pay twice for my dogs at the dog day care for two installs because they screwed up my order. I WILL NEVER BUY FROM Best Buy AGAIN! Good luck trying to work with you.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bond,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. If you need any assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been waiting 15 days for the delivery of a TV that we buy and they call to run the delivery 10 more days because supposedly they don't have people to deliver, it's disrespectful to the customer and playing with people's money and time
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ErickC,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Lasted a few days.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted a few days. And the screen went bad. At least I can return it.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi StevenEFtL,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Horrible pixels everywhere watching dark seens
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV any time black seems come on you see multiple pixels EVERYWHERE! Tye WiFi disconnects always
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ScottH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Bad Dwlivery. They cancelled my delivery twice and rescheduled it after 7 days each time.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi NaseebR,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience concerning the shipping and delivery of your product. For further assistance, you would want to contact the retailer’s customer support as they would be the best equipped to assist you with concerns regarding your order.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service on the phone is ridiculous, after being on the phone for over an hour, my issue is still not addressed
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi WilliamS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
perfect tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TCL Q6 offers an impressive balance of performance and value with its 4K UHD resolution and HDR support, delivering vibrant colors and sharp details. The Google TV platform provides easy navigation and access to a wide range of streaming services and apps. It has a smooth and fluid picture with local dimming or brightness levels With its sleek design and impressive value, the TCL Q6 is a great choice for those looking for quality 4K viewing at an affordable price. I highly recommend it
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 5 out of 5 stars
Love my tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv the best quality love the sound and also the guys who deliver where nice .
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 5 out of 5 stars
What a buy! Get the TCL 7.1 soundbar too!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one of these big big screen 98" from TCL. It comes in a huge shipping crate, needs 2 people to set up and it's amazing!! Great value for the $$$. TCL 7.1 sound bar completes the home cinema set up. NFL, 4K movies are quite the experience. Highly recommended IMHO for the money.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 5 out of 5 stars
WELL WORTH THE THE PURCHASE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV we e bought yet! Not just cause of the size but it has awesome sound and a greasy picture! The size is wonderful for me cause I’m vision impaired and of course it’s awesome For my husband because, let’s face it, men love big screens!
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 5 out of 5 stars
MY NEW FAVORITE BRAND!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was initially skeptical on TCL being a long time major name brand TV shopper however I eas pleasantly surprised. Even Best Buy’s Geek Squad that installed the tv were surprised on just how good the picture was. Nice backlit remote, sleek design and awesome picture. In my opinion it’s crazy to pay double or triple more. Excellent value. Very pleased.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi MyRealtorLaMar,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
I love watching television!!!!!!!!!!!!!!!!!!!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Measuring diagonally at 8 feet, 2 inches!!!!!!!!!!!! The best screen to watch very smart!!!!!!!!!
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it great picture and sound. Deliver on time with no issues
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 5 out of 5 stars
98 inches
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is amazing. Picture is as beautiful as I could have expected. I can never go back to anything smaller. Life changing
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendRated 5 out of 5 stars
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a little nervous about it being a tcl but ive had it for 6 months it looks great and work great
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Giovanni,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price. Clear picture. Great sound. Perfect for the room we use it in.
This review is from TCL - 98" Class Q6-Series 4K UHD QLED Smart Google TV (2024)
I would recommend this to a friend

























