Customer Ratings & Reviews
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Top Mentions
- Rated 5 out of 5 stars
Best Sound Bar
RichardL Posted
Great sound and style would buy this again for sure!
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi RichardL,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support - Rated 5 out of 5 stars
Great Sound Bar
Alain Posted
great sound system for watching movies , playing games
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi Alain,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support - Rated 5 out of 5 stars
Sound Bar
ElizabethdJ Posted
The sound bar makes the quality of sound even better.
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi Elizabethdj,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support - Rated 2 out of 5 stars
Get what you pay for
JesseP Posted
Only good thing is the price. I wanted a cheaper option for our basement setup than the Sonos I have but the price on this was too good to be true. Easy to set up but sound is really tinny and even annoying. Played with every setting for half an hour with a movie with good sound and just could not get it to sound decent. Planning to return it for a Sonos.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted
Hi Jesse,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not satisfied with the audio quality on your soundbar. This sound bar typically produces great sound. There are different sound modes (Music, Movie, and News) that can be changed based on what you are watching to better suit the content. You may want to check your connection, try a different one, or toggle the sound modes to see what better fits your personal preferences. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need assistance with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support - Rated 5 out of 5 stars
Hearing dialog
Gail Posted
Just right sound for hearing dialog and not too big.
I would recommend this to a friend - Rated 3 out of 5 stars
Great for small room
Josie Posted
Its ok for a small room. It doesn't go higher up even if the volume rises. Once it gets to a certain number the volume stops. Great quality though
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi Josie,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your soundbar thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support - Rated 4 out of 5 stars
Good for the price.
StephenB Posted
Honestly, for the price its a great product. I do regret not spending a little more, and finding some better quality sound. Again, for the price, I'm not sure you can beat it.
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi StephenB,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support - Rated 3 out of 5 stars
Limited Soundbar that would benefit from an app
Matt Posted
Soundbars that don't have an app or connectivity unfortunately leave a lot to be desired. I have a dedicated theater room with a full on setup and know my way around audio. I bought this for my bedroom and it has a few issues that software updates and online recommendations haven't solved. There is a noticeable audio delay whether you use Dolby or PCM. Since this is a "dumb" soundbar there is no way to compensate. Secondly the subwoofer has a terrible crossover range. Straight up dialogue sends information to the subwoofer and sounds terrible. Dialogue should not cross over that low
No, I would not recommend this to a friendBrand response from TCLExpert
Posted
Hi Matt,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support - Rated 5 out of 5 stars
A good Product
JCsacramento Posted
I'm very happy with the TCL sound bar. The only thing is there is no explanation on how the controls on the remote are supposed to work.
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi JCsacramento,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support - Rated 5 out of 5 stars
Great value
DavidS Posted
Great sound bar. Love the Bluetooth subwoofer. Had some challenges linking it to my TV but believe that is more a reflection of the TV than the sound bar
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi DavidS,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support - Rated 4 out of 5 stars
Nice value sound bar
Terrence Posted
It is fine, a bit weaker on sound quality than I would like, but it was a great value
I would recommend this to a friend - Rated 2 out of 5 stars
False advertising
BrandonC Posted
I bought this cause the specs features said it has 1 hdmi output and 1 hdmi input. I was hoping for both cause i wasnted to hook my xbox series x to this and play games with it i also wanted to watch movies with the sound of this sound bar but i cant do that with one hdmi on the soundbar. I gave it 2 stars because the bass on this surprised me. Great bass good for music but 1 hdmi output.
No, I would not recommend this to a friend - Rated 5 out of 5 stars
5 stars
Jimmy Posted
Pretty nice cheap speaker. Easily connected to tv and able to disconnect pretty easily as well if needed
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi Jimmy,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support - Rated 3 out of 5 stars
Sound bar
StephenS Posted
It was a good buy for being on sell basically was getting the sound bar.
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi StephenS,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support - Rated 3 out of 5 stars
Alright shows time delay
PaulW Posted
Good sound but has a time delay that can not be fixed
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi PaulW,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support - Rated 5 out of 5 stars
Quality
Bf789 Posted
[Employee of bestbuy] Best store in Katy always attentive. Always problem solving highly recommend!!
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi Bf789,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support - Rated 1 out of 5 stars
Good sound but it doesn't last long!
DanielG Posted
This soundbar had a very good sound quality, but unfortunately it only worked for almost 2 years, so if you're planning to have something to last long, consider what happened to me. The thing is that after 1 year and 11 months, the subwoofer stopped working, even though it shows to be properly paired to the soundbar. I contacted TCL's customer service, and of course, they gave these instructions for dummies like "is it paired", "is it turned on", etc, etc, and in the end, of course, they said it was out of warranty. This was my first and last time to buy something from this brand. I'll get back to Samsung, is more expensive, but it last longer.
No, I would not recommend this to a friend - Rated 4 out of 5 stars
Sound bar
Vivian Posted
Seems to be doing good. Connected to TV that is not used very much.
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi Vivian,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support - Rated 4 out of 5 stars
Good value soundbar
Practicalguy Posted
Works well with my roku tv and remote cotrol compatible.
I would recommend this to a friendBrand response from TCLExpert
Posted
Hi Pricticalguy,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support - Rated 4 out of 5 stars
Not That Great
paula Posted
The sound is not that great, but improvement from just listening from the TV it self.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted
Hi Paula,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your soundbar thus far! Our soundbars are designed and engineered to have a quick and easy setup, be user friendly, and provide a great audio experience. We hope you continue to have a great experience and explore more of the great features our soundbars have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support