Customer Ratings & Reviews
- Model:
- T24UW925LS
- SKU:
- 6465536
to a friend
Not really worth the money.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay, I guess. We bought this because our last wine fridge died and we wanted to match our other kitchen appliances. For what they charge for these, the quality should be much better. With our unit, we noticed the handle flexes under load (not very sturdy), the fridge box flexes and distorts as the door is opened and closed (as opposed to maintaining its shape), and the hinges creak like an old wooden boat when operated. I called Thermador and the customer service was not very helpful and pretty cavalier about their approach. I'm the type of customer that, when asked to pay $3800 for an item, I'd like to see $3800 worth of quality. That isn't here, with this item.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello Calcifer, thank you for your review. We are deeply sorry to hear about your experience with your Thermador wine refrigerator and customer service. The satisfaction of our customers is our highest priority, and we sincerely regret falling short of your expectations. Please know that we greatly appreciate your feedback, as it serves as a valuable opportunity for us to identify areas for improvement. If product support is needed, our customer care team is available at 1-800-735-4328 to offer real-time support. Thank you.
