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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1449 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are delighted by the Mate (2020) 4-Pack's ease of use and wide range. Many appreciate the small size, replaceable batteries, and reasonable price. While some found the volume could be improved and experienced occasional connection issues, the positive feedback on ease of setup and key-finding capabilities outweighs these concerns. The product's ability to locate keys and phones, even when on silent, is a significant advantage for many users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,449 reviews
  • Pros mentioned:
    Ease of use, Range, Size

    Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item works great. Already helped my son find his keys a few times since purchased. Bought both the tile and the slim, gives me peace of mind that my son’s wallet, which is often misplaced, can be found. I would recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Range

    Rated 5 out of 5 stars

    Game Changer! A must if u ever misplace phone/keys

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little gadget has saved me SO many times, from being late- having either misplaced my phone or keys- well... 1 gadget = 2 problems solved! This one was a gift. I like that the batteries are now replaceable, but there is an incredible “re-tile” program for re-cycle/up-cycle..? (Company seems to have it together): This tile has honestly been a game changer: If I lose (can’t remember where I laid down my phone?) - I click the tile button and it rings wherever it is (even if sound/volume on phone isn’t on!)... If I cannot locate where I left my keys? Pull up tile app, and click into it, reverse happens and it makes the tile gadget “ring” (which I have attached to my key ring). Thanks, Tile!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked perfectly, i used this for my cat when she would run off and i was easily able to find where she was

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Range

    Rated 4 out of 5 stars

    Love it more than I Hate it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I can find my stuff but I hate that you have to purchase a new unit every year. According to Tile, product is only intended to last one year, so you have to replace the product. They do offer a discount if purchased through the app. But this is not really convenient if you need a new tile right away. On the flip side, they will replace failing batteries for free within the first year. And I did quickly locate a brand new phone (not yet fully set up) on the side of the highway that was left on the roof top of a car! The tile was located with the phone on the inside of the phone case. So I suppose it is a small price to pay to locate a brand new phone. This is why I love it more than I hate it and would definitely recommend it. I just wish tile was more clear about the "ReTile Program" at the time that you purchased it. So 4 stars for sneaky policies.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Size

    Rated 5 out of 5 stars

    Phone finder

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it function states Easy to setup My phone can now be found easily The price was very reasonable Does not take up much space in our key Storage area

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Life Saver!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son would literally lose his keys on a daily basis. This was the best gift for him. No more lost keys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time saver

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tile has saved me multiple times in the short time I've had it. Can locate my keys or phone (as long as location or Bluetooth is on).

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Range

    Rated 5 out of 5 stars

    Works as Intended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well. It can sometimes tona few minutes for the tiles to connect and ring, but it works well. I mistakenly thought that double clicking a tile would ring all of my tiles, but it only rings your phone if your phone has battery power. I ordered adhesive from tile.com and attached a tile to my phone. I also have one attached to my keys. If ever I loose my keys and my phone while the phone is not charged, I can use my backup phone which I never use and keep in a safe place to physically ring my the tile that is attached to my phone or my keys.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Lost tendencies

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gotten one of these as a gift and given them as gifts. I love the idea and it’s so convenient especially if you tend to misplace your things. The sound it makes when you ring your item from your tile app is loud enough that you won’t have a hard time hearing it or finding your lost item. As a plus, I didn’t even know this worked both ways! I’ve used my keys to find my phone quite a few times and the musical sound is very pleasant. I would definitely buy more of this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Tile review

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My honest opinion, id put it on a key chain.. but Do not i mean DO NOT use it to track your car.. it will make you have anxiety. I doesnt work from far range. Im a truck driver so im always traveling.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Worth Having

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use theseTile Mates to keep track of my keys and cats. Fortunately I have not actually needed them for their intended purposes. They were easy to activate and setup. I have tested the Tiles by placing them around the house and made sure I could locate them by using my phone. They worked well and one did notify me the battery needed replaced. This is the second set I have purchased. The first set was a couple years ago.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Affordable, Useful Locator Tool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this Tile to replace an older one that no longer worked due to battery depletion. I was highly annoyed that I had to throw it away because I couldn't replace a button battery! I decided to get one of the new ones that has a replaceable battery because I find the Tile useful for someone like me who has a tendency to misplace my keys or phone. I've only had the new one operational for a short time but my tests on it show it to be very responsive and loud enough to easily locate the lost item. Thank you, Tile, for finally improving your product to make it a long lasting assistant instead of a short-term throw away gizmo. I would recommend this new improved Tile to anyone needing a very affordable locator assistant.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love my Tiles

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so happy now these new Tiles have replaceable batteries and they are splash resistant! I have owned tiles for years and really do appreciate these upgrades. What I dont like, is that to make up for users not buying new Tiles every year, the Tile company has now decided to charge for how we track the devices. Basic tracking is still free, but they charge for premium tracking... I'll update my review if this "premium" business becomes a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Worth Having on Every Keychain

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought enough so that everyone set of keys has one. It was easy to set up and easy to use. We purposely had our daughter hide my keychain in the house. She tucked them in a shoe in the box and bag and put jackets on top of it all. We located them in less than a minute. Yes, they were in the house, but can’t deny that we were able to locate them. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Lost keys? These help BEFORE you lose them!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, these were on sale right before Christmas on a deal day. I bought two packs and gave them as stocking stuffers. The family spent about 20 minutes total installing them on key rings and important items. A few days later, my daughter couldn't find her keys. Hit the app, and located them within minutes. Later on, my son found his phone using the reverse find option. Good purchase in my mind even after a few weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Life Saver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working out, running around my job, or even at home, I am constantly losing my keys. Until one day at work I was over it and my coworker told me about the tile and I promise it has saved me from running around looking for my keys or even having to worry about where I laid them down. I love this little thing. Also, you can find your phone with it if you have your keys and has misplaced your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I wish we had more.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a must with families on the go. We all have one and they're life savers

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Bought for my wife

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Great product and great price. Wife constantly loses phone or keys

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Finds my mom's cell phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works pretty well finding my mom's phone. Volume and range are not phenomenal. Nor do I like the app's frequent attempts to get her to upgrade to paid premium service. But as long as she walks around the house, the tile works well enough from a room away to serve its purpose. Setup was super easy and two presses of the button on the tile does the trick.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 4 out of 5 stars

    Almost perfect. nonetheless very helpful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little device has saved me so much time finding everything from my keys, wallet, backpack, phone. I also have one on each dog of my dog's collars in case they roam out of sight. The tile makes a loud chime/song when activated by your phone and if you can't find your phone, find one of your tiles and press the button on it and it will ring your phone. I only found that they do not stick by their one year guarantee and make it impossible to get a replacement if it dies, even before a year.

    I would recommend this to a friend