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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1449 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are delighted by the Mate (2020) 4-Pack's ease of use and wide range. Many appreciate the small size, replaceable batteries, and reasonable price. While some found the volume could be improved and experienced occasional connection issues, the positive feedback on ease of setup and key-finding capabilities outweighs these concerns. The product's ability to locate keys and phones, even when on silent, is a significant advantage for many users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 1,449 reviews
  • Rated 3 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time owning one of these and haven’t been disappointed.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Inconsistent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st tile worked for 13 month. This tile never worked. The software was glitchy. It always sent me to buy a new tile instead of connecting the Bluetooth software to my tile. Disappointing. Will not buy again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great for finding your keys and phone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great for finding your keys inside your home. If you’re anywhere out of Bluetooth range, they are useless. I stuck one in my camera bag in case of emergency’s but little did I know the second you’re out of Bluetooth range which is about 30’ these are useless.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does not work with IFTTT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work with IFTTT or other hubs like SmartThings

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Tile

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to use. Doesn’t connect well. Not a good product

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Adequate

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adequate for use described. Over priced for function.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great idea if it worked all the time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perhaps I need to try a reboot of some sort but right now the phone and keys only intermittently find each other even when on the same table for testing.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Not worth your money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud and loses battery very fast.. does not hold value.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We keep misplacing our car keys and thought this would be a great gadget. Once we set it up the range was very limited and the sound emitted is very low and to get the features we wanted we had to pay an extra fee. Bestbuy was very good and let us return it. Don’t waist your time on this product.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Not loud

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not loud enough I couldn’t find my keys with that on too

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Tile

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lost my keys and I use my tile app to find them. When I pressed the “find” button on the tile app it took a very long time to find my keys .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Did not work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to trace luggage but never worked unless I was right next to it. Would have returned but 15 days expired when I returned.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth money

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They break very easy. Not worth the money. And the ding didn’t always work. All of them was broke within 3 months of use.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Personally I don’t like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personally I don’t like it Already bought a high-value item and there is an in app purchase I feel like that’s not fair.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery replacement and battery cost a downer for me. And only supplied free battery for one of the 4 tiles.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not impressed with it. I've had them before and the previous ones worked much better. Very disappointed with this one.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cool gimmick, not reliable

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tile is kind of fun but is not reliable. It seems to be hit or miss when I have actually tried to locate it, using the app.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never works when I need it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete piece of garbage, never works when I need it, I can literally be standing 5 feet from my keys and this thing still doesn't find them, this is not an item you expect to use that often but when you do use it you expect it to work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what we expected

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not happy with it. The person at the store told us we can use it to keep track of something. We tried putting it in the trunk of our car when out son started driving. If your out of a certain range it doesn’t work. Not what we wanted .. we were misled! If you have to be in a small general area.. even if you put it on keys or in a wallet it’s not going to help you.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not working it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very accurate with location or location by story. Don’t waste your money get the airtag

    No, I would not recommend this to a friend
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