Customer Ratings & Reviews
- Model:
- FW1D2100US
- SKU:
- 10784379
to a friend
Great small apartment mop / vaccuum!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's taken me a little bit to figure it out but I do really like the concept! I have lots of tile and parquet flooring in my apartment so its really nice to be able to wash and vaccuum at the same time. I can't figure out how to get the self cleaning on mine to work, and the handle keeps falling out while I'm trying to use it, but otherwise great! I like that I can use it in my kitchen, bathroom, and hallways. It was satisfying to see the dirty water tank to see there was progress being made on cleaning my floors!
I would recommend this to a friendPerfect for Pet Owners!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this vacuum/mop! With two dogs, I’m constantly battling hair and dirty paw prints, this handles both really well. It vacuums and mops at the same time, leaving the floors actually clean, and the self-cleaning dock makes maintenance super easy. Totally worth it for pet owners.
I would recommend this to a friendTry me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is simple to use. Does a good job. One thing I don’t like it only lasts 20 minutes. You can’t buy another battery.
I would recommend this to a friendBrand response from Tineco team
Posted .Thank you for sharing your experience with the GO Max. We are glad to hear it has been easy to use and is cleaning well for you. We appreciate your feedback about the run time. The GO Max typically provides about 20 to 25 minutes of cleaning depending on which mode is used. Max Mode uses more power for heavier cleaning, while Eco Mode will extend the battery life.
Your input is very helpful to us as we continue improving our products.
Thank you for being a valued Tineco customer.KayK
I can’t say enough about this machine!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my favorite floor cleaning machine! After I bought mine, I bought five more for Christmas presents! It vacuums while it mops! Leaves nothing behind! And the self cleaning mode is insane! You will not regret this purchase!
I would recommend this to a frienddo not purchase, it is a scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked all of 10 minutes and it would not work anymore. I called the company and they told me after I send them pics and videos that I need to but a box and send it back, if I do not buy a box Iwill not be refuinded but I cannot buy a box because I do not have box money, they said yhey would reimburse me and I told them I do not have money to b uy a box for them to send me a box, they would not. I advise, do not purchase.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We sincerely apologize for the inconvenience you’ve experienced with our product. We value your feedback as it helps us improve and ensure a better experience for all our customers.
Based on your description, it seems that the vacuum stopped working after only 10 minutes of use, and you encountered difficulties with the return process, specifically regarding the packaging requirements for the return shipment.
We understand the frustration this must have caused and would like to assist you further. Please reach out to our customer service team at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST), and we will be more than happy to help resolve this issue.
We appreciate your patience and understanding, and we’re committed to providing you with a solution that meets your expectations.
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.
Tineco is a Beast!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Actually works great and looks good too! Works well on tiled floor. Haven't tried it on my hardwoods yet . But I am totally satisfied with my purchase!
I would recommend this to a friendPump Not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor product with no pump working. Dirt was not cleaned properly.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .We are sorry to hear that your new GO Max is not pumping water and that the cleaning performance was affected. All new Tineco products include a 2 year warranty, and our support team is here to help make this right.
Please contact Tineco Product Support at [email protected]
or 1-855-292-8864 (Mon–Fri, 8 AM–8 PM CST). Our team will troubleshoot with you and repair or replace the unit if needed.
Thank you for being a valued Tineco customer Rajeev
Lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Handle keeps coming off. I have tried to get it to clip and it will not. Also, after using for 1 hour today I put it on charge and now it will not work. I am so disappointed!!! We have had one of these (different model) at work for over a year. It still works great. Don’t buy this model.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the issues you’ve encountered with the handle and charging of your Tineco product. Your satisfaction is incredibly important to us, and we want to assure you that we take these concerns very seriously. Your feedback is crucial in helping us improve our products and services.
Based on your description, it seems that you are experiencing two main issues: the handle coming off and the device not charging or working after an hour of use. We understand how disappointing and frustrating this must be, and we apologize for any inconvenience caused.
If you continue to experience problems, please reach out to our customer service team at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’d love to assist you further and work towards a resolution.
We also noticed that you mentioned having a different Tineco model at work that has been performing well for over a year. We’re glad to hear that you’ve had a positive experience with that unit and hope to replicate that with the model you recently purchased.
Thank you again for your feedback. We’re committed to addressing your concerns and improving our products based on your input. We hope to have the opportunity to regain your trust and ensure a better experience in the future.
Easy to use word great!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, does exactly what it say! Highly recommend
I would recommend this to a friendDont order 3rd party from best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never recieved the product and whe. I call tineco they tell me i have to contact best buy and when i contact beat buy they tell me i have to call tineco
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for reaching out to us. We’re genuinely sorry to hear that you haven’t received your product yet. We understand how frustrating this must be for you, and we want to assure you that we take these matters very seriously. Your feedback is crucial in helping us improve our services.
To resolve this issue, please get in touch with our customer service team at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and will do our best to resolve this situation promptly.
Once again, we apologize for the inconvenience caused. We value your business and hope to have the opportunity to demonstrate our commitment to customer satisfaction.
