Customer Ratings & Reviews

Dear Valued Customer,

Thank you for sharing your detailed feedback with us. We are pleased to hear that you appreciated the performance of your previous Tineco vacuum on hardwood floors, especially its ability to pick up human hair. We're also glad that you enjoy the lights and the battery runtime of your upgraded model, which effectively covers your entire 1900 sq. ft. house.

However, we are sorry to learn about the difficulties you are experiencing with the auto-empty feature, particularly with medium-length curly hair. Your feedback is important to us, and we are committed to using it to continuously improve our products and services.

Based on your description, it seems that the auto-empty system struggles with efficiently handling curly hair, leading to tangling and clumping that affects the disposal process. We understand how disappointing this must be, especially given the investment in upgrading to this feature.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. If these steps do not resolve the issue, we would be happy to assist you further.

We’d love to assist you further and explore potential solutions to improve your experience with our product. Please reach out to our customer service at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to address your concerns.

Thank you for your understanding and patience. We hope to have the opportunity to resolve these issues for you and restore your confidence in our products.

Best regards,

Tineco Customer Service Team

Thank you for your thoughtful feedback! We’re delighted to hear that your new product is working great so far and that you’re enjoying the AutoEmpty feature. It’s wonderful to know that it’s making your daily routine more convenient, especially compared to your previous experience.

We truly appreciate you choosing our product to replace your LG one. Your trust in us means a lot. We are always striving to improve, and your input is invaluable in helping us enhance our products even further. If you ever encounter any issues or have suggestions, please don’t hesitate to reach out to us.

Thank you again for your support. We look forward to serving you again!

We’re sorry to hear that you’re experiencing issues with your Tineco vacuum. We appreciate you sharing that it was a good vacuum when it was working, and we value your feedback.

We sincerely apologize that your vacuum quit working after only 1 year and 3 months, especially since this seems to be a recurring issue with your second Tineco unit on the same timeline. We understand your frustration and frustration about the cost, as we believe our products should provide reliable service.

Based on your description, the main point of dissatisfaction is that the vacuum stopped working unexpectedly after just over a year of use, leading to concerns about the product’s longevity and overall value for money.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We’d love to assist you further. Please reach out to our customer service at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We offer a 2-year warranty on our machines, and our team would be happy to discuss your concerns and explore how we can address the issues you’ve experienced. We are committed to finding a positive solution for you.

Best regards,
The Tineco Team

We are absolutely delighted to hear about your positive experience with our product! It’s fantastic to know that you find it “super light” and appreciate the “great suction.” Your satisfaction and happiness with your purchase truly mean the world to us.

We are grateful that you chose our product to meet your cleaning needs. Your trust in us is both humbling and motivating, driving us to continuously strive for excellence.

While we are thrilled with the positive aspects you’ve highlighted, we also understand that there is always room for improvement. Your feedback is invaluable, and we are committed to working diligently to enhance our products even further.

Thank you once again for your support and for taking the time to share your positive experience. We look forward to continuing to serve you with the best we have to offer.

Thank you for sharing your experience with us. We’re glad to hear that the product worked well for you initially, but we’re sorry to learn that it stopped working after three months. We take your feedback seriously and are committed to using it to continuously improve our products and services.

Based on your description, it seems that the device functioned effectively for a period before ceasing to operate, and you’ve noticed similar feedback from others.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We’d love to assist you further and address any concerns you may have. Please reach out to our customer service at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to provide you with the support you need.

Thank you for giving us the opportunity to address this situation, and we hope to find a resolution that improves your experience with our product.