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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 47 reviews

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89%
would recommend
to a friend

Customers are saying

Customers are pleased with the Runner Cardio GPS Watch's ease of use and accurate GPS functionality, finding it simple to operate and reliable for tracking runs. Positive feedback also highlights the long battery life and comfortable, lightweight design. Many appreciate the watch's ability to accurately track distance and pace.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-47 of 47 reviews
  • Rated 5 out of 5 stars

    Great watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just as advertised. It was purchased as a gift and she loves it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not that smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my 17 years old son and his comment is "good, but not that smart", he likes the simplicity of the fit bit better

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love this.. this is a good product i will recomend this

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not too bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, this watch does a great job. Just have to charge it frequently.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Gps

    Rated 1 out of 5 stars

    Functions nicely, Poor design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the functions of this watch. The gps signal is strong, it's easy to use, and has all of the features most people would need. I'm a serious runner and need a good, reliable watch to help my training. I was perfectly happy with this watch except for the fact that the watch and band are poorly designed. You have to remove the watch face from the band to charge and synch it, which is fine, but the watch face does not stay securely fitted into the band. It constantly comes loose to the point where I could barely pick up the watch, put it on, or take it off without the watch completely falling out of the band. This happened one time too many and landed on my tile bathroom floor, shattering the glass face. It's a shame because I liked the watch but now I'm out $150 and had it less than a year. Tom Tom customer service was not helpful at all. Now I be forced to look at other brands for a replacement because I'm afraid the same will happen and I will have wasted more money if I getvanother Tom Tom.

    No, I would not recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      Hi Mattscal, I am sorry about the inconvenience. If you are still willing to give the watch a try, please send us an email to [email protected] so that we can get a Customer Care agent to contact you and find a suitable solution. TomTomInc.

  • Rated 1 out of 5 stars

    Not as described

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch is not as advertised. It is the Basic Tom Tom Runner. It is not the Cardio and does not support heart rate monitoring. I returned watch to Best Buy and the return process was fine. Customer service representative was pleasant and offered full refund.

    No, I would not recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      Hi wilburforce, I’m sorry to read that you haven’t received what you have ordered, however I would have liked to help you with the issue.

      For other customers, in case you ever have any problems with your device or you believe you didn’t receive the device that you have ordered, please reach out to us via our direct line 866 486 6866 or on the web: http://bit.ly/Jn4Fjv. Our agents will be able to help.TomTomInc.

  • Rated 1 out of 5 stars

    the ad is incorrect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as the prior reviewer wrote but was misinterpreted by Best Buy's response, this watch only tracks heart rate with an optional chest strap. The Ebay ad is incorrect as well and you have to read other companies' ads to know this watch does not perform as the ad implies.

    No, I would not recommend this to a friend
    • Brand response from TomTomCommunityManager
      Posted .

      Hi Mike, I am sorry you haven't received what you made believe you are buying. Could you, please, send an email with your details to [email protected]? I will arrange for an experienced agent to reach out to you to discuss solutions that we can implement.TomTomInc.

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