Customer Ratings & Reviews

I love this service so much that I extend for another year.

Support services are excellent, reassuring, and quite timely.

Renew it every time it expires well worth the money

Like being able to get help 24/7/365 when I need it.

The techs who come to your home are excellent, but the ones who work remotely have all been very foreign and can't communicate with them. Also, they need a lot more of the techs for in-home repairs, there is a very long wait to have one come to your home.

Excellent. I would definitely recommend to anyone.

With all benefits of this plan, it may pay for itself.

Will save you alot of money. Gives percent off the warranties you purchase

Chat support helpful, but really don't use the service that often.

With all the included services, this plan pays for itself!

because of the covid 19 thing I haven't been able to get someone to come out to my house ,just get the computer run around.

The oackage is good but forgot it will automatically charge my card every year without notification.

I have used this to install 85 inch tv and still have overall warranty. Makes perfect sense to buy this program

DON'T WASTE YOUR MONEY! Sony Bravia Magnolia TV and Sony Soundbar- Geek Squad has been out 3 times. 3 different "techs" each time and not 1 was able to help. All 3 couldn't even begin to tell us what the issue might be causing the sound cut-outs from the Soundbar. Their only suggestion was to hook the Soundbar to tv using the "old school" RCA jacks. Why would we do that when we paid for Surround/DTS/Atmos? There is an Optical port that would be ideal for sound transmission from Sony TV to the Soundbar but they can't figure out why the sound cuts out when connected to the optical or through a direct ethernet cable connection.

We've had to use it in the past and were thankful for the plan. The only problem was not having the computer for a week or so.

I am not going to argue of the dislike I have towards their work. They work hard and do a good job, it is only their politics I cannot take.

I purchased a geek squad package and told them I did not want it to auto renew and what do you know. It auto renewed. Additionally, when you purchase something and it goes on sale, they DO NOT let you know. You have to watch their sales in order to take advantage of them. They make it difficult for you to obtain the credit so you have kind of fight with them.

Membership is overly priced and you still have to pay for other services before they show up to your house . I kept getting the run around just for a simple tv calibration service, which they had already charged me and no one showed up to do the job .

$199.99 per year automatically charged to your card. Don’t try to cancel it. Roadblocks to keep you from doing so. Almost 2 hours on phone but no refund. Only disconnected calls. No supervisor to help.

I WANT TO CANCEL MY MEMBERSHIP TO THE SUPPORT MEMBERSHIP FOR MY WASHER AND DRYER BUT OF COURSE IT WONT LET ME. YES I WAS TOLD BY YOUR EMPLOYEE THAT I GOT A EMAIL ABOUT THE RENEWAL BUT YOU EMAIL SO OFTEN WHO READS THEM ALL.