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TP-Link - Wireless N Router with DOCSIS 3.0 Cable Modem - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 30 reviews

87%
would recommend to a friend

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Great WI-FI router/modem combo. Save on rental $

    Posted
    TechReviewGuru

    Historically, there seems to have been a lot of confusion with these types of devices. I decided to answer a few common questions and hope to better explain what this specific TC-W7960 Wireless N Router with Cable Modem is, and what it does: *Will this work with XXXXX ISP? – This will only work with Comcast Xfinity, Cablevision and Time Warner Cable (TWC). At the time of writing, these are the only ISPs that have been certified. However, it seems that TP-LINK is trying to get certification for other providers too. *Will this work out of the box, where I can just replace my existing rented modem with this and expect it to work? – In short, no. This device is NOT plug-and-play. You must call your ISP in order for them to activate this Cable Modem part of the device. This is not a limitation from the manufacturer; instead your ISP only allows authorized modems to connect to their network. As such, you call your ISP and give them your modem’s serial number and MAC address, so they can add it to their “allow/authorized” list. Only then, will this modem work. I love the fact that TP-Link included an “information card” in the package. It has all the information you need handy, for when you call the ISP to activate the modem. *Is this device a cable modem as well as a Wi-Fi router? – Yes. Since this is the newer model of the TP-Link TC-7620, it now also includes a Wireless N Router. As such, this is includes everything you need to get you going. Another great bonus is that it has 4 built in ports Gigabit Ethernet ports! This is a great way to connect up to 4 devices physically, for the fastest possible speed (when compared to WI-FI connections). *Will this work with my phone line? – No. This is purely a CABLE modem. This is for internet access, not for telephone access. Also, this will not work with fiber connections/ISPs (e.g. FIOS) *Can I upgrade the firmware myself – The great thing about owning this device is you can upgrade it yourself! *Does it come with a coaxial cable? – No, it does not. It does come with an Ethernet cable though. * Is this compatible with Windows 10? – This will work regardless of what Operating System you have on your computer! While I really like this WI-FI Router/Cable Modem combo, I took one star away for two reasons - This device has 8 downstream channels for channel bonding, where I have seen other comparable devices with 16 downstream channels. The difference is, devices with 16 downstream channels get download speeds of up to 680Mbps, whereas this device will get download speeds of up to 343Mbps. This device is also limited by "Wireless N" technologies (speeds/coverage/reach/etc) when compared to newer "Wireless AC" technologies. However, at this price point, this is great performing WI-FI Router/Cable Modem combo. I have had zero issues with it, and have not needed to do a single reboot. I am also getting slightly faster speeds than what I am actually paying for! Now that ISPs have finally allowed customers to use their own modems, I highly recommend you swap them out. Not only are you getting a newer and better performing device, you are also saving on the rental fees! It will pay for itself in no time. This is a review of a free product received from TP-LINK as part of the review program.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great deal for the price

    Posted
    AndrewSeattle
    • My Best Buy® MemberMember

    This is a review of a free product received from TP-LINK as part of the review program. Combining a wireless router and a cable modem in one package for this price is a good deal if your budget conscience. It is only Wireless 2.4Ghz (802.11b/g/n), no 5 Ghz (802.11a). The wireless range is good, but not as good as a standalone wireless router with external antennas. I have a couple Chromecast audio devices that are 2 stories down that come and go from the network, which I didn't have a problem with my previous TP-Link AC1750 router. I did seem to get better range horizontally though (I have a long house). So it really is just a matter of being able to adjust the antennas. The cable modem seems to reset every few days, which resets the whole router. I'm on Comcast in Seattle, and it seems to that the cable modem is getting a signal "Resetting the cable modem due to docsDevResetNow" from Comcast. Searching the internet about it, it seems like it's a signal that is sent when they detect weak signal strength or other issues. Previously I had a TC-7610 cable modem that would degrade in connection speed and needed to be rebooted every few days manually (returned for replacement). I'm not sure if this is a TP-Link cable modem design issue or Comcast, but I had no problems with a Surfboard modem previous to this. At least I don't have to manually reboot this cable modem as it does it for you when signal/connection gets bad, but having your internet reset every few days isn't a good feature. I deduct one star for that. I now have a replacement TP-Link TC-7610 and will see if I have the same issues with needing to reboot the cable modem. I would recommend this product for people with basic internet connection needs, but if you have a big house or do a lot of streaming, you will want to spend some more money and get a standalone modem and a wireless router that suits your needs.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quick Easy Install and Fast downloads

    Posted
    FamilyMan
    • My Best Buy® Elite MemberElite Member

    Hi, although i am was given this modem for free to review, I used to be the Director of Product Management for Cable Modems for a company which unfortunately is no longer alive. Yet , my point is that i know cable modems. This new modem by TP-Link is excellent. My old one was several years old and due for a replacement. The TC-W7960 is a great family modem. It literally took me minutes to install. I unhooked the old one, hooked up the new one (following the correct procedure - very important for Xfinity self-activation and BAM! Set up, i then went to the Comcast site, which automatically sent me to the self activation page. You just supply them with your Comcast ID (be sure to have this at the ready) and the the modem serial number and BAM! fully set up, this was so much faster and easier than in my past setting up of cable modems.. So why was this a good family modem. I did several Speed Tests and i was able to confirm that i had more than doubled by download speeds! This modem supports up to 300Mbps downloads! It is also a good family modem because it has Parental controls and a private Guest Network controls. And on top of that, if you need wifi - it is 2-in-1 - it has a built in 300Mbps 2.4GHz modem built right into the modem itself! Thus saving you money overall if you are family cost conscious like myself.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Modem/Router Combo!

    Posted
    Davis

    Pros: -This Modem AND Router combo is great! -It performs great on Comcast and is compatible with other ISPs(Internet Service Provider) if you need to move and have a different ISP provider. -It's cheaper than buying a modem and a router separately -It's an easy set up -It allows you to fully utilize the internet speeds you pay for -The wifi is good and can support many devies at a single time with no issues Cons: -No cons!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great

    Posted
    Kate
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought it because this is the cheapest wireless router/modem combo available that is compatible with Comcast X-finity internet (we only have internet with no cable package or TV from Comcast). So far it has worked wonderfully without any issues! Comcast was able to connect it straightaway without problems. It is an older version so it might not be available in all Best Buy branches. Though the best buy website said that it was available at our local Best Buy, we had to end up ordering it in the store and waiting for it to arrive.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good to Excellent

    Posted
    biznessboy29
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I only rated this good to excellent because it was little finicky in the setup but once running seems stable. If you have to reboot the router make sure you see all the lights come on before releasing the button and be patient. Since then no problem. Don't Likes. Only one - admin p/w for router can not be changed. to me that's a negative. Slim form factor great price for a modem/router combo compatible with Comcast. Would recommend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Couldn't have made a better decision

    Posted
    Gigi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love this modem/router combo. No difference between that and Xfinity's modem. It's saved me $10 a month and I'm bummed I didn't purchase it sooner. I would have saved the over $120 I paid. If you're looking to purchase a modem/router combo to get rid of the equipment rental fees, I suggest you get this one. I couldn't have made a better decision.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Big improvement over old system

    Posted
    dlady101
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was replacing very old modem and wireless units. This combo is so much better and was easy to set up. I appreciated that because it had been a while since I set up the old one. I haven't had to reboot my system since getting this unit (and I was doing that every other day.) The price was good too.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Modem. Most Common for great price.

    Posted
    meme10
    • Verified PurchaserVerified Purchase

    I got it for a great price. It was easy to find the description I looked for in a modem/router. It works for my entire house 1800 sq ft. It is small and convenient; easily hidden from view. And it is sturdy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent and Value for Money

    Posted
    Suresh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have bought this modem as my Internet Service provider has been charging me with $10 per month, so to avoid those charges I have got this modem. This modem works perfectly fine and very easy to install. Just works perfect for my Home.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Upgrade

    Posted
    PseudoHalo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Was looking for an upgrade to break away from Comcast rental fees. After reading reviews and doing some extra research I settled on this modem. Three months in and I've experienced better speeds than with the rented modem.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not Too Happy

    Posted
    LuvBestBuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm unsure if it is my internet connection or the router, but I find myself entering the password each time I turn my tv on to get an internet connection on my television.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Good combined product

    Posted
    Dlady
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very easy to set up and works great. It's nice to have the router and modem combined. I like it because it just works and I don't have to think about it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    excellent modem at great price

    Posted
    Sunny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    made a good choice to get this modem rather than renting it.searched totally for the modems to use on xfinity at reasonable price.glad i found this.setup and installation are pretty easy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great modem/router

    Posted
    Gerta
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I strongly recommend this product as its a very good price for a modem/router. Im very pleased with it and had no problems.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Stay away

    Posted
    Vimal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Connectivity drops. Authorization failure Multiple reboots Slow speed You get everything you expect on a bad day. Returned the product and got a Netgear

    No, I would not recommend this to a friend

    • Brand response

      TPLinkSupport

      Hi there, thanks for the review and feedback!

      We're always happy to help, and would've been more than happy to assist you with making this right. For future reference, please feel free to contact our toll-free, 24/7 Support Team using the information below, and they'll be more than happy to address any questions or concerns you have about the product.

      Thank you again for the feedback; we hope you'll keep TP-Link in mind for your future networking needs.

      Best Regards,

      TP-Link Customer Support
      (866) 225-8139
      USSupportTeam@TP-Link.com

  • Rating: 5 out of 5 stars

    Great modem!

    Posted
    Finally
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This was affordable, was shipped quickly and easy to set up. Most importantly, it works great. I have no complaints.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Right modem and router

    Posted
    Rams
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have chosen this modem and router after reading reviews on different sites. This is definitely right one for the price you pay.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great modem

    Posted
    Gego
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The TP-link is a great modem, the speed is great and the wireless speed is also great. East to install and setup.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    good product

    Posted
    Naveen0902
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Its nice product on such a great price. I am using it for rented house of 800 sq ft space. its working well.

    I would recommend this to a friend