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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 46 reviews

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Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.0 out of 5 stars

  • Battery Life

    Rating 4.0 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers are impressed with the TCL A3X 32GB Prepaid's affordability and ease of use. Many appreciate its straightforward design and excellent value for the price. Positive feedback also highlights the phone's good audio quality and battery life. Overall, the phone receives praise for its user-friendly interface and strong performance for its cost.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 46 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    TracFone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone, Great price with no contract, just have to pay for card

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jane from TracFone Wireless. Thank you so much for your encouraging star ratings! Rest assured that we will continue to work hard to improve our offered products and services. We look forward to keep doing business with you for more years to come. tracfone-wireless

  • Rated 4 out of 5 stars

    Great prepaid phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great phone with many features, and priced right. The technician in the mobile kiosk in the store exceeded the expectations that surround Customer Service. His name was Dan and I am very appreciative of his time to set up the phone.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Ramel from TracFone Wireless. Thank you for your time for leaving us a rating. We look forward to keep doing business with you. Have a wonderful day! tracfone-wireless

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Pretty decent phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a pretty decent phone. No issues, thus far. Great value, for the price.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from TracFone Wireless. Feedback from our customers is important to us. Thank you for the five star ratings and positive feedback. Have a nice day! tracfone-wireless

  • Rated 5 out of 5 stars

    Great product and customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone and Tracfone service are fine- well priced and reliable. However, this is eclipsed by the wonderful customer service I received from Evan. He took the time to help me transfer all my contacts and photos as well as apps. All that for an $80 sale!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. We're happy to know that you're satisfied with your products and services. Thank you! tracfone-wireless

  • Rated 4 out of 5 stars

    Cell phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started off bad but ended very good. Set appointment and the one person didnot list me at all or didn't send me an e mail like he said. Then i talked with a lady and she set me up for an appointment with Geek squad instead of electronics.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Arianne from TracFone Wireless. Thanks for the feedback. We're sorry for any inconvenience you encountered. For further assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM EST to 11:45 PM EST. Have a great day! tracfone-wireless

  • Rated 4 out of 5 stars

    Tracfone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting use to the new phone has a few bugs A special thanks to the young man who sat it up for me. I think his name was Wang

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is April from TracFone Wireless. Thank you for your feedback and rating. If you need assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. tracfone-wireless

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Cheap but good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone. My kid loves it. Price point is great

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. Thank you for the perfect rating. We truly appreciate it. We are glad to know that you are satisfied with your purchase. Have a great day. tracfone-wireless

  • Rated 5 out of 5 stars

    Trac phone TCLA3X

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. Does everything I need it to do. All my photos and apps from old phone was easily added to my new phone.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We're delighted to know that you love it. Have a nice day! tracfone-wireless

  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    ok phone to go around

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is ok phone to go around, so far is working, easy to set up, prepaid phone easy to navegate, easy to buy and add minutes and data.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Ramel from TracFone Wireless. Thank you for your rating. Should you need assistance,please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. Our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. We will be happy to assist you. Thank you. tracfone-wireless

  • Rated 5 out of 5 stars

    TRACFONE A3X 32GB PREPAID

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS IS THE "BEST" CELL PHONE I BOUGHT,- CUZ MY OLD ONE I HAD ABOUT 3-4 YRS---SO I FIGURE IT WAS TIME TO BUY A NEW ONE!

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Lea from Tracfone Wireless. Thank you for your time for leaving us an excellent rating. We highly appreciate it. We look forward to keep doing business with you. Have a wonderful day! tracfone-wireless

  • Rated 5 out of 5 stars

    Happy shopper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Echo is so much fun. It greets me in the morning and says good night. Plays my favorite music. Even turn on TV

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hello. This is Frank from TracFone Wireless. We're happy to hear that you're please with your phone purchase. Thank you for giving us the opportunity to service your cellular needs. tracfone-wireless

  • Rated 5 out of 5 stars

    Best for the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone, large buttons, great clear videos, and pictures. Great apps, your not going to get anything better than this for this price.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thanks for your feedback. We truly appreciate it. Have a great day! tracfone-wireless

  • Rated 5 out of 5 stars

    Alan D

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was able to do the necessary programing as needed, we transfered the SD chip to the new phone all went well. We are still getting use to the new phone for now

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jude from TracFone Wireless. We're glad to hear that. If you need further assistance, please contact us. Have a wonderful day! tracfone-wireless

  • Rated 5 out of 5 stars

    TracFone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect replacement for my father in law. He had his flip phone get retired and this was a perfect replacement.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Jane from TracFone Wireless. Thank you very much for giving us a perfect rating. We greatly appreciated it. Have a nice day. tracfone-wireless

  • Rated 5 out of 5 stars

    Tracfone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is what we were looking for and you only had one. Although no one really assisted us, we were able to get what we needed.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from TracFone Wireless. Thank you for taking the time to provide us a perfect rating. We are glad to know that you are satisfied with your purchase. In case you need assistance, please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window to chat with us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to short code 611611. Thank you. tracfone-wireless

  • Rated 1 out of 5 stars

    Poor quality device

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work even after activation, and support was unable to do anything. Do not suggest.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Dazzling !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply love this phone, it does so much compared to my old Samsung Galaxy !

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Franz from TracFone Wireless. Thanks for the feedback. Have a great day! tracfone-wireless

  • Rated 5 out of 5 stars

    tracfone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cannot review this phone as it was simply given to me by the salesperson

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Katrina from TracFone Wireless. Thank you for giving us a perfect rating. Please do not hesitate to reach out to us with any questions or concerns you may have. tracfone-wireless

  • Rated 3 out of 5 stars

    Junk

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got this phone to work. No one at Best Buy would help or at Trac phone. Had to purchase another phone from another dealer

    No, I would not recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. We're sorry for this experience. For further assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00AM to 11:45PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you. tracfone-wireless

  • Rated 3 out of 5 stars

    Does The Job

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the worst phone I've ever had and not the best phone I've ever had. You pay for what you get.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from TracFone Wireless. Thanks for the feedback. Should you need further assistance, please contact us. tracfone-wireless

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