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Customer Ratings & Reviews

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Customer reviews

Rating 3.5 out of 5 stars with 635 reviews

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66%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the bravo Item Tracker's ease of use, compact size, and ability to track items effectively. Many appreciate the app's user-friendly design and the tracker's sleek appearance. However, some users express concerns regarding the battery life, limited range, and the quietness of the tracker's alert sound. While the GPS functionality is praised by some, others report inconsistencies in accuracy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 635 reviews
  • Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tracker works well. No more lost wallet or keys. Best Buy had the best price and I ordered online with delivery to store and was delivered as promised with no defects in packaging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finding the missing bear for bed time...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Niece was losing her bear she "needs" to sleep almost everyday. Got this, attached it to the neck and haven't had an issue since. Used it a few times and it has been a great time saver.

    I would recommend this to a friend
  • Cons mentioned:
    Range

    Rated 1 out of 5 stars

    Didn't work for me...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I suppose they would work with a clear line of sight with the open sky, but once inside anything, they simply didn't work for me.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Range

    Rated 1 out of 5 stars

    Didn't care for it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one didn't work. The second one worked but only have a sixty foot range that you can't hear. And the gps was off.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Item!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are use this to find my keys that are usually misplace in the house. It finds them every time. I'm going to purchase a couple more of these for my wife and kids. We love it!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    TrackR is only useful for finding lost household

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The location of devices is a great idea but the quality of GPS is poor. The error range is about 40-70 feet easily. Unless there are a bunch of users it is useless.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Range

    Rated 1 out of 5 stars

    Tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my runaway dog, it only works when I am very close. It would be fine for finding keys etc.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life, Range

    Rated 1 out of 5 stars

    Brilliant concept, poor execution

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d been seeing advertising for the Trackr Bravo online and thought it was a very clever idea. I frequently misplace my reading glasses or leave them at work and then need them at home. I also have keyless ignition on my car and have a tendency to leave the smart key in unusual places around the house. So, I made an impulse buy of a two-pack of the devices at Best Buy over Thanksgiving week end. I wanted to test them out with the idea that I might order a bigger lot of them to give as Christmas gifts. After using the devices for a couple weeks and actually losing (as in gone forever, not just temporarily misplaced) something, I’m rather glad I started small and didn’t waste more of my money on nearly useless gifts. Here are my observations about the Trackr Bravo devices: Package included two devices w/CR1616 batteries installed, two key rings, two adhesive disks and a set up guide. The set up guide is very basic and has no troubleshooting tips in the event your device is inoperable right out of the box. One of the batteries inside my devices was dead on arrival, so I purchased a new battery. Several days later, I read on the company web site that I should have contacted them for a replacement, because this is apparently a known and common issue. The devices use Bluetooth to pair with my iPhone 6 and aside from the battery issue set up was pretty straightforward. I attached one device to the smart key for my car with the provided key ring and I put the other inside the case for my glasses. Then I tested the Phone Finder and Item Ringer features. Phone Finder works by pressing the button on the Trackr device and your phone plays a pleasant little ditty to say “Here I am!” Item Ringer works by tapping an icon in the app to make the Trackr device itself beep. Both features depend on the app being turned on, the range and stability of the Bluetooth signal, and HOLDING the button or icon until you hear the alert (instructions don’t mention the holding part). The volume on Phone Finder is great, even with my phone on mute and stuffed under the couch cushion I could hear it from most points in the house. The volume on Item Ringer, however, is sadly lacking. I could not hear its weak little whimper even when it was in plain sight less than six feet away. After testing the active finding features, I next wanted to try the passive Separation Alert Feature, which is supposed to work when the Trackr Bravo and your paired iPhone are no longer within Bluetooth range of each other. It worked once as advertised, when I sent my husband out of the house with my smart key. Then in an attempt to test the range of the devices, I left my key and glasses home and went for a short walk with my iPhone (leaving the app on and watching the screen). No alerts occurred on either Trackr or the phone and I was well outside the stated 100’ Bluetooth Range AND the WiFi range of my home network. Within 15 minutes of returning home, my phone started intermittently sounding a Separation Alert every few minutes, even though one Trackr was mere inches from my phone and the other was ten feet away. This got quite irritating. I can only deduce the Bluetooth signal from these devices is very poor and unstable causing the app to think it was separated from one or both devices. The only way to stop it was to deactivate the Separation Alert feature within the app for both devices. This brings me to the final feature I unwillingly tested just a few days ago. The Trackr company claims you can find lost items on a map using Crowd GPS. I wish it were so. I went Christmas shopping with my husband and had my smart key in my jacket pocket with the Trackr device still attached. My husband had the other smart key in his pants pocket. Keep in mind, the car doors can’t be locked or unlocked without a key nearby and the car will not start unless one of the two keys is inside the car. While we were inside the store, I removed my jacket and set it in the shopping cart. We decided to check out separately for reasons that are not relevant and I arrived at the car first. I unlocked the rear hatch (proving I still had my key at that point), stowed my packages and retrieved my jacket from the cart and put it back on then returned the cart to the corral we were parked right next to. My husband arrived and we got in the car and left. When we arrived at our next destination, I realized I didn’t have my key because I couldn’t lock the car until my husband came back near it. I immediately fired up the Trackr app and started searching for my key. We returned to the parking spot where I know I last had it, but it was nowhere to be found. Went back inside the store, checked their lost & found and left my name and contact info with them. My smart key is well and truly lost, the Trackr app Crowd GPS map shows its last known location is my home and has been ‘searching’ for it in vain for over 60 hours. I really wanted to like this product and find it useful, but I can’t recommend it at all. My initial purchase was $39.99 for the Trackr devices plus $2.99 for a replacement battery plus $249 for a replacement smart key plus sales tax. I calculate that one Trackr Bravo device has cost me over $300 and it’s only useful feature is to ping my iPhone. I rarely misplace my phone anyway, and when I do I either call it or use the FREE ‘Find my iPhone’ app from another phone. My friends and family needn’t worry that they’ll be receiving a Trackr Bravo from me as a gift. I am so disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good in theory, not in practice

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The concept behind this item is a good one, but the problem is that it runs off of bluetooth rather than gps, so the tracking distance is not that far at all.. In addition to that, in order to activate the tracking function, it requires you to download their app and make a login and password. I don't know about you, but I'm tired of having to make a login and password for every single company that I purchase a product or service from.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Range

    Rated 1 out of 5 stars

    Pretty useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty useless in my area... only works well if there are multiple people with these in your area.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 10th Kendal I read a great deal I am a disabled vet. I love the ease w ith acquiring books. I recommend Fire to anyone looking for an Ereaqder

    I would recommend this to a friend
  • Cons mentioned:
    Accuracy

    Rated 1 out of 5 stars

    inexpensive, but?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to locate my vehicle at an event. always showed the location that it was parked at my home.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tracker is great for people who easily misplace their keys or wallet. i have it on my wallet and i havent lost it since i got the tracker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift for parent who was always losing keys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it yet but I chose this one because it had a replaceable battery. Competitor did not.

    I would recommend this to a friend
  • Cons mentioned:
    Accuracy

    Rated 1 out of 5 stars

    Horrible all around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping this item would work better than Tile. No chance of that. It was even worse!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Range

    Rated 1 out of 5 stars

    For what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted it to keep track of my dog and if I am not next to him it doesn't find himm

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as great as I thought. For what I wanted to use it the product did not work as well in the long run after purchasing

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the slim profile and replaceable battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say I picked this over the rest because it has the metal construction and has a thin profile. So far it has lasted very well.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a waste of Money .. you need to pair every time and it’s only good for key finger in your home

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good concept but execution is lacking. If you're looking for real time tracking, this is not the product for you.

    No, I would not recommend this to a friend
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