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Customer Ratings & Reviews

TrackR - bravo Item Trackers (2-Pack) - Brushed Aluminum-Angle_Standard

Customer rating

Rating 3.5 out of 5 stars with 622 reviews

67%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 622 Reviews
  • Rating: 1 out of 5 stars

    Brilliant concept, poor execution

    Posted
    MdniteCreepr
    • My Best Buy® Elite MemberElite Member

    I’d been seeing advertising for the Trackr Bravo online and thought it was a very clever idea. I frequently misplace my reading glasses or leave them at work and then need them at home. I also have keyless ignition on my car and have a tendency to leave the smart key in unusual places around the house. So, I made an impulse buy of a two-pack of the devices at Best Buy over Thanksgiving week end. I wanted to test them out with the idea that I might order a bigger lot of them to give as Christmas gifts. After using the devices for a couple weeks and actually losing (as in gone forever, not just temporarily misplaced) something, I’m rather glad I started small and didn’t waste more of my money on nearly useless gifts. Here are my observations about the Trackr Bravo devices: Package included two devices w/CR1616 batteries installed, two key rings, two adhesive disks and a set up guide. The set up guide is very basic and has no troubleshooting tips in the event your device is inoperable right out of the box. One of the batteries inside my devices was dead on arrival, so I purchased a new battery. Several days later, I read on the company web site that I should have contacted them for a replacement, because this is apparently a known and common issue. The devices use Bluetooth to pair with my iPhone 6 and aside from the battery issue set up was pretty straightforward. I attached one device to the smart key for my car with the provided key ring and I put the other inside the case for my glasses. Then I tested the Phone Finder and Item Ringer features. Phone Finder works by pressing the button on the Trackr device and your phone plays a pleasant little ditty to say “Here I am!” Item Ringer works by tapping an icon in the app to make the Trackr device itself beep. Both features depend on the app being turned on, the range and stability of the Bluetooth signal, and HOLDING the button or icon until you hear the alert (instructions don’t mention the holding part). The volume on Phone Finder is great, even with my phone on mute and stuffed under the couch cushion I could hear it from most points in the house. The volume on Item Ringer, however, is sadly lacking. I could not hear its weak little whimper even when it was in plain sight less than six feet away. After testing the active finding features, I next wanted to try the passive Separation Alert Feature, which is supposed to work when the Trackr Bravo and your paired iPhone are no longer within Bluetooth range of each other. It worked once as advertised, when I sent my husband out of the house with my smart key. Then in an attempt to test the range of the devices, I left my key and glasses home and went for a short walk with my iPhone (leaving the app on and watching the screen). No alerts occurred on either Trackr or the phone and I was well outside the stated 100’ Bluetooth Range AND the WiFi range of my home network. Within 15 minutes of returning home, my phone started intermittently sounding a Separation Alert every few minutes, even though one Trackr was mere inches from my phone and the other was ten feet away. This got quite irritating. I can only deduce the Bluetooth signal from these devices is very poor and unstable causing the app to think it was separated from one or both devices. The only way to stop it was to deactivate the Separation Alert feature within the app for both devices. This brings me to the final feature I unwillingly tested just a few days ago. The Trackr company claims you can find lost items on a map using Crowd GPS. I wish it were so. I went Christmas shopping with my husband and had my smart key in my jacket pocket with the Trackr device still attached. My husband had the other smart key in his pants pocket. Keep in mind, the car doors can’t be locked or unlocked without a key nearby and the car will not start unless one of the two keys is inside the car. While we were inside the store, I removed my jacket and set it in the shopping cart. We decided to check out separately for reasons that are not relevant and I arrived at the car first. I unlocked the rear hatch (proving I still had my key at that point), stowed my packages and retrieved my jacket from the cart and put it back on then returned the cart to the corral we were parked right next to. My husband arrived and we got in the car and left. When we arrived at our next destination, I realized I didn’t have my key because I couldn’t lock the car until my husband came back near it. I immediately fired up the Trackr app and started searching for my key. We returned to the parking spot where I know I last had it, but it was nowhere to be found. Went back inside the store, checked their lost & found and left my name and contact info with them. My smart key is well and truly lost, the Trackr app Crowd GPS map shows its last known location is my home and has been ‘searching’ for it in vain for over 60 hours. I really wanted to like this product and find it useful, but I can’t recommend it at all. My initial purchase was $39.99 for the Trackr devices plus $2.99 for a replacement battery plus $249 for a replacement smart key plus sales tax. I calculate that one Trackr Bravo device has cost me over $300 and it’s only useful feature is to ping my iPhone. I rarely misplace my phone anyway, and when I do I either call it or use the FREE ‘Find my iPhone’ app from another phone. My friends and family needn’t worry that they’ll be receiving a Trackr Bravo from me as a gift. I am so disappointed.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unusable range, buggy software

    Posted
    wagonman

    I was able to pair two Bravos to my HTC Desire 601 after several attempts. Removing the phone's battery seemed to enable the app to find the devices and opening the battery doors on the Bravos enabled them to reset and blink on command. The range is VERY poor: 5-15 feet max! Therefore the proximity alarms, both on the devices and your phone, go off constantly whenever the devices move out of range AND when they come back into range. The "wifi safe zones" feature does not work - the alarms still go off within a chosen safe zone. So unless you are willing to put up with these alarms sounding every time your phone gets more than a few feet from your Bravos, you must disable the alarms which defeats the function of them alerting you if you leave your keys or wallet behind. Also due to the meager range, using the proximity sensor is very iffy. Once again, if you're not already within a few feet of your item, no signal, no finding anything. The last known location is only generally helpful. It can tell you if you left your item in the area or miles away at the office or restaurant, etc. But the locating map is only accurate to within a block or so - my devices often show up as being in my neighbor's house when they are right in front of me in mine. The custom ringtones also kept on canceling themselves and defaulting back to the generic phone alarm. I had to disable both devices and go through the entire routine - phone battery removal/uninstall-reinstall app/re-pair Bravos - in order to lock in my desired ringtones. My Bravos DO stay paired after my phone is turned off. The crowd-GPS find feature should prove pretty useless again because of the poor Bluetooth range. Someone else with the app running must get really close to your lost item to sense it and log its location - not very likely. In conclusion: the biggest downfall is the range. If it were really 100 feet as advertised, it could be a truly useful device. The software bugs are also disappointing and, combined with the lousy range, defeat the usefulness of what features that do work.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    No benefits at all

    Posted
    HowardHorst
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased the two pack for fifty dollars. The idea was to use one for my keychain and the other for my laptop bag. I found out very quickly that Trackr has no benefit. First the laptop bag. I thought that if it were stolen, I’d have a way of tracking it as long as TrackR remained with the bag. No, not at all. Trakr will only display where the bag was the last time it had contact with my phone. So if it gets stolen out of my car and I open the TrackR app, it’ll still show in my car instead of wherever the thief pawned it at. Yes, Trakr touts a network of “TrackRs” in the tens of thousands; but in a country of 350 million people, that doesn’t amount to much. So the TrackR fails on this important point and my laptop bag is gone for good. My other first world problem is that I often leave home with my phone still sitting on the charger. I thought the TrackR would solve this issue because the device will beep if separated with the phone (you need to set this up in “Settings”), so I attached it to my keychain for this purpose. The problem is that for the majority of my life, my phone is rarely in the same spot as my keys. There’s no need for me to carry my keys around at home or at work. However, I absolutely carry my phone with me all the time. That means that my phone is almost always out of contact with TrackR and that causes the TrackR device to constantly chime. I keep my keys in my laptop bag when I’m at work. The first day I used TrackR, coworkers complained that it would go off anytime I’d go into a meeting. Because of that, I had to disable one of the most important features I bought it for. TrackR would be useful if had an actual GPS function and allowed the user to set time and location rules for when it should track. As an Android user, it’d be perfect if the software integrated with Tasker and I could create my own rules. As it stands now, in order to be useful, I have to remember to turn on the reminders in the settings whenever I think I’ll need TrackR to...you know…”track.” Having to remember to change the settings in the software whenever I think I might be in a situation to lose my keys is the exact opposite of being helpful. TrackR won’t help you recover anything if it gets stolen and you can’t use the “device separation” feature because both your phone and the TrackR alarm will constantly go off. So...what is it good for, exactly???

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Tool for People that Loose Things Like Me!

    Posted
    Moretakitty

    Oh wow, I lose track of my phone and my keys EVERYDAY. This is pretty much a godsend for me. I attached it to my keys and set it up on my phone. If I lose my phone, I can ping my phone with the Trackr and they if I lose my keys, I ping from my phone. I love the separation alert, if I get too far away from either with one of the devices the alert will go off. The phone application set up was clear and easy, I had it set up within minutes on my Samsung Galaxy Note. I used it the very next day when I lost the phone in my house. Bang, there it was. My family actually joked around about attaching one to my dog as he likes to run and escape as soon as the door opens. He did escape on Sunday, we will be getting him one as soon as we can. Last month, my family just moved from one state to another. This stayed by my side and gave me peace of mind. When you are driving for days in a car with cats, a dog and a child, things can become really chaotic and things are misplaced very easily! I used this SEVERAL times for a phone under the seat or left in the suitcase or in the back of the car. Or simply for peace of mind that it was not left in the hotel. Pros • Small device • Easy set up • Can stick to your device or use the ring to attach to something else, like a pet’s collar. • Crowd GPS will make it easier to locate an item, lost pet if I is not within direct range. Cons • It did disconnect once and didn’t ring my phone. I was within range, but that could have been because my phone needed to restart. I have seen that some people have had mixed results, but I have not had that problem except for once. I don’t know if I should attribute that to the phone or the TrackR because to be fair, it could just as easily be my phone.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Zero Star if I can

    Posted
    sparky

    I purchased 10 of these devices, received them in July of 2015 and have been trying to use them and find a use for them since. I chose TrackR Bravo because the ability to replace batteries and price. The batteries for the 10 devices died almost immediately. The battery indicator in the app is useless. It does not update. At one point I've made an effort to check the app every other day, if not everyday. I have tried cheap batteries and expensive batteries. If...the battery is still good when you need to locate your item, it works half the time. Sometimes I find it necessary to turn off then on the Bluetooth on my phone to get the device to connect. Separation alert, after several tests has about a 30 ft range. It's not bad and it actually works, not 100% of the time but it's of some use. Again, if the battery is still good. Locating your TrackR takes forever. I can be in the same room with the TrackR Bravo and my phone, connected to both WiFi and Bluetooth. With the new app update, it will show "far" or "getting father" (2 or 3 out of 6), even when TrackR Bravo and my iPhone is about 10 feet apart without any obstruction in between. The volume of the alert is too low. The only time you will hear the alert is when you accidentally dropped your keys during Sunday Service and you left early. In the 9 months of having the devices, I was fortunately enough to not have to locate my belongings. But during my tests, like leaving the TrackR at home when I am out. I was unable to track the TrackR using the app. I don't think there's enough users for this to be useful and...once again, battery could be the cause. I originally purchased this as a keychain and to place in my daughter's pocket when we go to crowded places, but the reliability of the device is pointless. The stability of the battery indicator has taken all practical use away. Stay away from this...

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy this product !

    Posted
    Donnie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Stay away from this product till they make improvements. I, in the past would purchase Tiles and the only bad part about that was you had to replace the battery . So when I saw this product that had a replaceable battery I thought it was the perfect replacement. The problem is that the product does not work ( won't program or work when I could get it to program )as advertised and also the app is terrible. I think they have a great idea here with the replaceable battery but the product just is not ready for consumers. I may have to replace the battery in my Tile about every year, but at least it is reliable and works every time. My advice is to Get the Tile brand instead. For those that don't know a "Tile" is a very similar product but does not have a replaceable battery. I get at least a year on the battery and in some cases closer to two years. If they had a replaceable battery it would be the perfect product. The funny part was Tracker Company kept sending me emails of what I thought of their product and when I told them it was terrible they kept sending me the very same form letter to ask me to review the product, so they're not even reading my review, it shows me they don't care. Also I purchased 10 of these for Christmas presents and had to return them all . I replace them all with the Tile tracking devices. Keep in mind these products only work within Bluetooth range so don't be deceived with either of these products advertising, they both make it look like you could find these via GPS which is not true, just understand their limitations and for the lost keys in the house that fell between the couch cushions it is a awesome product that you will be so thankful you have when you need it. Just get the Tile brand.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great device.

    Posted
    fletch87

    This is a great little device and quite helpful, so long as you understand how it is intended to be used. The device in combination with your cell phone allows you to track the last known location of the device. Once the device is outside of Bluetooth range all you will have is the GPS location that the phone last encountered the device (or that another TrackR users phone encountered it if your in an area with lots of users). This works great for keeping track of keys, wallets, hand bags, i.e. things that usually travel around with you and may get left behind somewhere. If you are close enough to detect the device with Bluetooth you can have the device "whistle" to assist in locating it. I particularly like the size, weight, fit and finish of the TrackR. I barely notice it on my keychain. In practical use I have found that the ability to click the button on the device and have your phone ring is nice. My overall experience with the TrackR has been great and I think that it will improve as the technology evolves. I have read criticism of the TrackR based on the Bluetooth range, not ringing turned off phones and the like. As with all technology there are logical limitations to any devices functionality. Your phone must be on with Bluetooth running for the device to work. The TrackR also has a button cell battery that is user replaceable which is a huge advantage over some other solutions. I highly recommend the TrackR, but please first understand the technologies involved and their limitations.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    TrackR Bravo, Amazing for PETS and all Valuables.

    Posted
    Patrick

    The TrackR Bravo does an amazing thing to your valuables, tracks them. It uses your own phones Bluetooth to track the item while also utilizing the Crowd GPS. This allows us to locate any items attached to the TRackR Bravo. All it does is update you when another TrackR user walks by the lost item and updates you. The battery life is about a year which is pretty cool. I use this on my keys and my dog. Its a way for me to keep track or for safety in case he gets lost. DOG OWNERS, i encourage to get one! Imagine you're on a trip or just in your local area, dogs can run and walk long distances. Odds are that if he runs away you will not find him in your area, but with the TrackR Bravo, your smartphone will automatically use the GPS and tell you the last updated area to look for it, Also i love the setting where you click on your trackR Bravo (for example on your keys) and your phone will ring no matter if its in silent. This has helped me find my iPhone plenty of times in my own house. I 100% recommend this product, it gives you a peace of mind.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Handy little item to keep track of things

    Posted
    Jason
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The truth is my keys really do have legs and like to move to places I know I didn't leave them. Being sync' to my phone via Bluetooth it's actually fun to hunt them down if I'm not in a hurry. I also have mine setup that if my phone and keys get too far separated from each other my phone starts alerting with a song in my playlist. The song was picked by girlfriend and it's called "Crying like a Bit**" by Godsmack. She claims thats what I do when I can't find them, my son laughs and backs this claim up. I've since bought more and have found other uses for them. Remember that laughing son of mine? He's 17 and guess what's hidden in his car? It drives him crazy when I call and ask why he's at point "B" when he told me he was going to point "A". Oh, the dog has one on his collar now, he's one of those social butterfly types that doesn't remember his name when called unless you bribe him with treats. These things are great for keeping track of almost anything. No the gf does not have in her car, i'm honestly just too scared of the payback to do it!! The only reason it's not 5 stars is because when you activate it in the event of finding keys it's not loud at all, at least it's not to me but the limitless things you can use them for out weighs that by far.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good for items near you but not pets

    Posted
    Robin61
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I can see where it would be most helpful locating keys or other small items. However ads mentioned tracking pets... given the 70' range that's not an accurate statement. Locating items or pets further than 70' is dependent on someone else with a TrackR being nearby and having theirs turned on. That's an 'iffy' situation I wouldn't want to depend on if it was my laptop, keys, billfold, or other items that are valuable and have personal information on or in them. Also, I don't know if leaving the TrackR on and the app activated, if it's using data and if so how much. I couldn't find that information in the instructions. Easy to download app and turn on the actual button. I was able to get it engraved. But would only recommend for use inside home locating keys or if you left something in your car and don't want to go out to look in car. So if you misplace things in your home often or leave stuff in your vehicle and forget where it's at, would be worth the cost.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Waste of money

    Posted
    Mach

    I bought a pack of 6 Bravo tags thinking they would be useful. I cannot find any of the tags with my iPhone 6 unless I know where they are. For some tags I have to reset them each time in order to find them, and only if they are within about 10 to 25 feet, which defeats the purpose. They also have to be within sight. I attached one to my cat's collar and it will only find her if she is within direct line of site and within about 25 feet. I do not need a Bravo tag for that. I put one on my keys and the locator sound is so weak you have to be within about 3 feet to hear it. I can find my keys if they are within three feet. The iPhone tracker is ridiculous. It beeps if the phone is too far away meaning you have to leave it next to your iPhone if you set the phone down. It is a stupid function. Worst of all is the customer support which is close to nonexistent. I have filed several tickets with them and each time I get the same email response a couple of days later asking me to reset everything. I have requested a refund twice and all I get a technical support response. I should have bought them at Best Buy so I could just return them. I am extremely disappointed with the product and the service. There are many negative reviews on non-shopping sites about this product so I assume support is overwhelmed by unhappy customers.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Life Saver, can be a bit annoying but worth it.

    Posted
    Dshoaks
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great size for wallets, works like a charm, the size is perfect for a wallet even better to slip into a purse, bag or luggage. Can be a bit overwhelming with the alerts, I bought it for my friend who would consistently lose his wallet, he loved it!! I on the other hand hatted how his phone would blare loud music when he woukd get 5 feet away from his wallet. I forsee 5 stars When more Consumers take advantage of this product. A smart feature that will automatically send you a location your lost device even when you are miles away. Lets say Jonny gets home and discovers that he left his wallet at An Amusement park. Johnys phone died earlier in the day so he didnt get the alert that he was slipping away from his wallet. Johnny and his phone are well beyond the maximum range. Johhny simply logs into the Trackr ap and is able to pinpoint his wallets location all because UNKNOWN USER has tracr as well and was able to inadvertently communicate with Johhnys lost wallet by way of the tracr device behind his CC. Johhny would have had to call 6 gas stations 12 restaurants, 8 card issuers, filed a police report, dmv trips, etc. Johnny is able to save himself the wild goose chase. Johnny has one phone call to make. Johhny is happy he had tracr.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Product to Find Lost Keys

    Posted
    Shaggy

    So I have been using the TrackR Bravo for a little over a monthand I am finding mainly positive experiences with this little device. I have placed the device on my keys because I am constantly losing keys or misplacing them. I have also activated the separation alert feature which has been a blessing as well. First off I want to say the set up of this device was simple through the app I installed on my Samsung galaxy S5. Pairing the Trackr device with my phone was about as easy as it can get. Now when I can't locate my keys I go to the phone and press the find button and then a sound comes from the device so I can locate it through sound. I have not yet lost my keys in a distant location to test that long range ability. I mentioned the separation alert and that feature cam in handy when I started to leave my house without my phone and the Trackr alerted me to this. Yes, I am one of those people who can't live without my phone. I guess my only gripe so far and this is why it doesn't get a five star review is the "loudness" of the device. It isn't really loud. In a quiet house one can probably hear it if on the same floor. If you needed to hear the alert in public it would be a different story. If that sound could be addressed I would be much happier with this.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Very disappointing

    Posted
    ScubaSteve
    • My Best Buy® Elite MemberElite Member

    Purchased this two pack around Christmas time because features such as the replaceable battery appealed to me. Out of the box, it worked fairly well, although the range was not as great as advertised, closer to 30 FT then 80FT. However, I can't recommend it to anyone because of how poorly they held up over time. Placed one in my wallet and one of my keychain and within about two months the one on my keychain had stopped working entirely even after a battery change. Since that was the item I most wanted to be able to track I swapped it with the one in my wallet and just had one on my keychain. Only a month or so after that, this one as well had stopped working – technically it could still connect but it would emit no sound under any circumstance, and could not connect at any range greater than 2 feet or so, rendering it completely useless in practice. Now I'm hearing better things about Tile, which lacks the replaceable battery, but is IP65 certified (splashproof) so I plan to see if that one works out any better for me.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice option to keep track of your items

    Posted
    sagig
    • My Best Buy® MemberMember

    I have been a TrackR user for a couple of weeks now. I really like the form factor, seems solid, I like the aluminum form factor (compare to cheaper plastic with some of the competitors) and the fact that it has a replaceable battery. The app is pretty easy to use and quick to setup - sign up, add your first device, describe what item you're tracking, click the little button on the TrackR and you're good to go. When you buy, check what features you're looking for. A few items I want to see in my "wish list" which other similar devices have are the ability to share an item with another TrackR account (for example share my house keys or spare car keys with a family member). I also wish the range could be a bit improved, and the speaker level on the TrackR Bravo (when searching for it) should be louder. I am REALLY excited about the upcoming TrackR Atlas, which is one of the main reasons why I decided to switch over to TrackR, which will allow me to find the exact location of my items using BLE, and it will even be integrated with Amazon Echo so you could ask: "Alexa, where are my car keys?" And it will let you know your keys are in the bedroom.... Neat, no? Can't wait...

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Works Decent

    Posted
    Jvillar
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    seems to locate my keys well when i am far. but when i have the keys in the same room, its sometimes hard to connect. the gauge of how far/close you are to it is borderline horrible. keys could be right under me and the app tells me that im getting closer, farther, closer, farther - but as if its going haywire. the beeping noise that one can have the item make (to help find it) is good - except the noise will go for as long as the app has located the item. but once again, the signal between item and app cuts off repeatedly, and when it does, so does the key. took me 10 minutes to locate keys in my room due to all these difficulties - and it was just hanging on a wall. but with the noise being cut off every 3 seconds and me holding up my phone trying to "connect' as if im searching for cell signal - made it much more difficult to locate. I am still as afraid as ever to lose my keys - as it feels the chances of the device helping me find my keys is 50/50 at best...but i guess still better than not having a device such as this at all.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Very Disappointed

    Posted
    PMRNY
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have to say I was really hoping this product worked as well as advertised, but I was so disappointed. I purchased 3 of the TrackR -Bravo trackers for a recent trip to Florida. I put 1 in my carry on bag, 1 in my laptop case and 1 in my checked bag. The tracker in my checked bag was last seen while it was in the trunk of the car on the way to the airport and not seen again until I picked it up at my destination (when it came off the luggage turntable). The 2 that I had within 5 feet of me in the plane cabin always registered as being far away on the phone app. I know that these units are supposed to use other TrackR users in a sort of mesh network to update the location of the device. In fact at my layover in Newark NJ there were supposedly over 3000 users nearby and the device never showed up on the app. Even in the hotel room the devices only showed up as nearby when they were within a couple of feet of my phone. The alert signal didn't work on one of the units and the other 2 were barely audible. I returned the Trackr's as soon as I got back home. Very disappointed.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Frustrating and Disappointing

    Posted
    toobusyforthis
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Got this for my mom for Christmas (ironically, she was late for Christmas morning celebrations since she couldn't find her keys, so she really needed this!). The app set-up on iPhone 6S was different (and more complicated) than the included instructions had indicated, but not terrible. Unfortunately, the sound the tags made when testing was barely audible. Then, when using the app to locate the keys we'd tagged, it identified that they were in our house (based on the map), but couldn't help us find them within the house - which was the main reason we wanted this product. When the phone was left in the house but the keys were taken outside, the phone did sound an alert - but the person who'd left the phone behind would have no way of knowing that she'd left it if we weren't there to hear it and run it out to her. It's possible that we may have been able to troubleshoot this and get it working better, but it wasn't worth the time and effort.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible so far

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought 4 of these for $120 -- I knew that the size of the "crowd" using them was key to their use.. But man, I am disappointed. Unless you are in a very populated place with many users, I wouldnt call these things "trackers". But worse yet, just a month after I bought them, 2 died for now reason, unknown to me. I hadnt seen them update at all on my app bust figured that was due to the low coverage in my area. I was wrong. The units were DEAD. Bought a new battery and still no good. I have been dealing with TRAKRs tech support since 2/17/17 and they are giving me the run around...told me they would replace them via mail in 3-5 working days....that was 3 weeks ago. Can no longer chat" via their website for some reason and when I IM, they tell me "we are looking into this and will get back to you". But they never do. My emails have gone unanswered. I really want a REFUND from Best Buy but I am over the 30 days. HELP!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not of much use

    Posted
    donuil
    • My Best Buy® Elite MemberElite Member

    It works but is very limited. First the sound produced by this device is useless, it is such a low volume you have to be within two feet to hear it. The separation feature works by sounding the tone from the device, suck a low volume it is useless. The app on the phone will show that the device is separated but there is no alert on the phone so if you don't have the app open and looking directly at it, well its of no use. The app will show a very general point on a map of the last known location. So if you lose your keys in your house, you are basically out of luck. Which brings us to the proximity location feature. It just tells you far away or close. No general direction. What does work well and is of some use is that you can press a button on the device and it will cause your phone to ring (even if in silent mode).

    No, I would not recommend this to a friend