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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 240 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the protection, ease of use, performance, and peace of mind that Trend Micro Internet Security provides. They appreciate how it safeguards their devices from viruses and other threats, and they find it easy to install and use. The antivirus capabilities are also well-received, with customers expressing confidence in the software's ability to keep their devices secure.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 240 reviews
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Antivirus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good!! It came with my total tech membership and made it easy for antivirus!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Free for 6 months

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like a good product that protects my computer from viruses and other threats.

    I would recommend this to a friend
  • Cons mentioned:
    Auto-renewal, Excessive notifications

    Rated 2 out of 5 stars

    Security and antivirus

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nope don't like it. Really hard to set up and then it goes crazy with all these notifications and wanting you to upgrade everyday before I knew it my free 6 months was up and I don't even think I had the thing set up correctly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great antivirus

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to download and to work with. Very effective !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's amazing.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great. It's amazing. The internet is exceptionally Excellent

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really good, prevented many viruses from coming int omy pc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected. I have had this product on previous computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security Needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Was easy to install and use to keep my families data safe.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the performance of the pc it performs perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product to keep your items protected. Can't go wrong with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Highly Recommend! A+A+A+!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind is wonderful! Love the extra monitoring!

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Peace of mind.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind. Been through 6 weeks of hacks and disruption-awful time suck.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Value!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this service, its cost efficient and the vault password feature is really nice, and the frequent scans make me feel safe. The pop-up blockers are the best. Only thing I have against it no VPN is added to the service.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great coverage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had any security issues since we installed this protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trend micro Internet security Plus antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Best Buy for keeping me secure on my computer by giving me 6 months free of trend micro Internet security and antivirus I really do appreciate it not only did you give me a great deal on the Lenovo yoga 7i but you also gave me a bunch of free perks with it thank you once again and happy holidays.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent software for protection on our hp and toshiba laptops

    I would recommend this to a friend
  • Cons mentioned:
    Auto-renewal, Multi-device

    Rated 3 out of 5 stars

    A bit frustrating!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I were just rating the quality of the Trend Micro Security product, I would give it 5 stars, however, I already had a higher Trend Micro multi-device package and did not want this product. After the initial subscription period, they start billing you 49.99 unless you cancel. Well, I had to speak with FIVE different Best Buy representatives, and spend over 4 hours of my time trying to cancel this subscription and never even downloaded it onto my computer. I usually love Best Buy, but this was so frustrating as each person I spoke with kept saying I had to speak with someone in the department I had just had been speaking with! Back and forth, and I don't think any of people I spoke with were located in the USA.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! This idea protects my laptop! I would recommend this over other security softwares.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security love it. Very easy to use n install.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, happy with it and does what it says.

    I would recommend this to a friend
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