Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.4 out of 5 stars with 1374 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers love Trend Micro Internet Security for its reliable protection, user-friendly interface, and peace of mind it provides. Many users appreciate the product's ability to keep their devices secure without causing any noticeable performance issues. While some customers experienced installation difficulties or compatibility issues, the overall sentiment is positive, with users praising the product's effectiveness and value for money.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,374 reviews
  • Rated 5 out of 5 stars

    Nice bonus

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for free as a service bonus. Been working well and can be trusted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Computer Protection

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the background monitoring and periodic alerts of protection status

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet Security Anti Virus

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Micro Internet security. Very powerful antivirus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Antivirus

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect antivirus product that you get with a laptop purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brings security confidence.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I constantly get reminders that they are scanning and checking my system. It is nice to have them do it all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The antivirus

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never used it so gave to my friend and so far he’s enjoying it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    so far, so good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't expect to use this service so soon after I purchased it. Tech was very helpful and it cost me nothing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to install and evidently working ok since I have used it a couple of months and no viruses

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Anti Virus

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good software. It was free for me because I bought an SSD drive. Less drain of resources than Norton....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t really know because I didn’t install but I’m sure it’s good

    I would recommend this to a friend
  • Cons mentioned:
    Automatic renewal

    Rated 1 out of 5 stars

    Trend Micro internet security

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was charged $199.99 for the Trend Micro without my knowledge to my credit card. I tried calling and connecting on the computer without any luck so I had to go to the Best Buy store. I was told that we paid for one year and was refunded $14.00 to my credit card. I did not need it because I bought another Trend Micro for three years which was cheaper for three years than they charged for one year. I NEVER gave or give anyone the authority to charge anything on my credit card and NEVER want this to happen again. I like the Trend Micro and will buy it again but DO NOT Want Best Buy to do this again. Thank you!

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear about the miscommunications during your Trend Micro purchase from Best Buy, socks. We hope Best Buy was able to help address your concerns regarding your subscriptions. trend-micro

  • Rated 5 out of 5 stars

    Good virus protection

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The antivirus program is already warning me about potential dangers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Seems to provide great security

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I trust best buy & their security combo offers & it can be used on 3 devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for free with my device. So no complaining for free stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Software

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not go without having this program on my new computer. I have always used Trend Micro. It’s the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD HELP

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for the help. They addressed the problem and got me back up and running

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life Saver!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Life saver! Yearly subscription that pays for itself by the end of the year!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Came free with computer purchase

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a bit tricky to utilize. I think it's rating by computer specialists is pretty low actually. I've kept Norton Antivirus on my other computers because it seems more comprehensive. It came at no additional cost with computer purchase, consequently the value was right up there.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Guardian of my internet activity

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great security guard on your internet and computer equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great antivirus product.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice having it on three computers. Scans each time computers are turned on automatically. Very convenient.

    I would recommend this to a friend