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Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4.4 out of 5 stars with 1374 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers love Trend Micro Internet Security for its reliable protection, user-friendly interface, and peace of mind it provides. Many users appreciate the product's ability to keep their devices secure without causing any noticeable performance issues. While some customers experienced installation difficulties or compatibility issues, the overall sentiment is positive, with users praising the product's effectiveness and value for money.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,374 reviews
  • Rated 3 out of 5 stars

    Worth the price but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there are other devices that can do a better job than this one

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s like all my other antivirus. Haven’t noticed a difference

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    New

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got it for christmas. So far so good, but time will tell

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly and smooth install. I feel safe with this running.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Adéquats protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no major intrusions. Slowed down boot process only minimally

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Anti-virus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't use this product as I have another one already in place.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The trend micro anti virus software is decent for the price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    If only i could use my items might be more stars.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review might have been more except ibwas sokd 3 different security. None if keycodes worked. Its been since july 2021. An been treated as trash by employees an soent total of 1300. Gave yet been able to use one of my purchases had to finally contact hp to get my brand new item fixed an manager told me if wanted this item id have to repurchase it again. Its been 6 montha after 50 calls beat buy still has yet to solve my problem. An yet to use my items. Its ashame you treat some who spent 1300.00 in one purchase as if they only spent 5.00.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    received a good deal for 2 computers it has been helpful

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    This product is too complicated to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has many alerts including those that affect start of my computer, not recognizing exe files as legitimate. For a non tech person this was too hard to navigate to understand what was safe and not safe. I returned the program after 4 days of aggrevation

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you felt confused by the messages within your Trend Micro software, notechie. We hope you find a security program that works for you. trend-micro

  • Rated 3 out of 5 stars

    It ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok. Seems to work as it should. No issues lately.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works better forPC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like using this product for apple device.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worth free trial

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a big fan until its a free trial. Kaspersky, norton js much better. Worth a free trial if best buy offers it to u Make sure u stop after auto trial or else they will charge u every subscription time period

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, modassir. trend-micro

  • Rated 2 out of 5 stars

    I think it slows down my laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it seems like this is slowing down my laptop when it wants to run constantly. I could be wrong but even the guys at Best Buy use and prefer a different product. Don't know if it has ever found anything.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you feel that your Trend Micro software may be affecting your laptop performance, MrSantaBarbara. trend-micro

  • Rated 2 out of 5 stars

    Never was able to download

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since the day i got rhis in june i have been calling and messaging and never getting an answer to why they sold me this and two total tech sinscription

    No, I would not recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    warranty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still can't get it installed. tried to get help off the website; zero help. Won't suggest folks buy it......

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions, ottertail1. If you did not, please contact Geek Squad support to get the information for using your Trend Micro security software. trend-micro

  • Rated 1 out of 5 stars

    Difficult install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Included with recent transaction at Best Buy. Tried to download mobile version but couldn’t get past 14 day free trial. Was never given necessary code for activation. Was only given a serial number. Tried to contact company via phone and online but without success. Couldn’t get a human on phone and online required the code to send the message to tech support which I didn’t have. Never actually used product. Was frustrated and didn’t want to be charged once the 14 day free trial was over so after wAsting a few hours I just canceled it and won’t be taking advantage of the free 1 year subscription.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to find the help you needed. To use you complimentary subscription for a mobile device, you first need to create a Trend Micro account and then, once the app is installed, you go to Settings and Log-in with your account. There are step-by-step instructions in the installation guide, which you can find at the website in the welcome email from Best Buy. We hope you give it a try! trend-micro

  • Cons mentioned:
    Slow computer

    Rated 1 out of 5 stars

    Crappy anti virus

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It frozen all my stuff that I wanted to dO, I could not watch you tube or other things like my calulator

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that your Trend Micro security software was helpful for your computer, shiner. trend-micro

  • Rated 2 out of 5 stars

    no way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you have a Mac its a headache putting it in so even though I bought this security system for my last Mac I can't down load it in my new Mac have to buy a new program for the up grade in this computer

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you have had difficulty installing your Trend Micro security, Susan. Please give us a call and let us help. trend-micro

  • Rated 2 out of 5 stars

    Help

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is really hard to fix and used the antivirus when you need it cant find a solution and techsupport not available when you need them

    No, I would not recommend this to a friend