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Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4.4 out of 5 stars with 1374 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers love Trend Micro Internet Security for its reliable protection, user-friendly interface, and peace of mind it provides. Many users appreciate the product's ability to keep their devices secure without causing any noticeable performance issues. While some customers experienced installation difficulties or compatibility issues, the overall sentiment is positive, with users praising the product's effectiveness and value for money.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,374 reviews
  • Rated 1 out of 5 stars

    No idea

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No idea what this is. Or if I even bought it. I bought so many things that I was told I needed.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions, Chargerwoes. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    Haven’t used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven’t had time to use this yet, as we are still unpacking & moving in to our new home. Hopefully it will be very useful.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you get the most from your Trend Micro security subscription once you are all moved in, Kathy. trend-micro

  • Rated 1 out of 5 stars

    On the fence

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never been a fan of this product, although I’ve heard it works well for others.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you give Trend Micro security a chance to see if it will work for you, Andy. trend-micro

  • Rated 1 out of 5 stars

    Virus

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used. I can’t give you an accurate review of this product good luck!

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you try your Trend Micro security subscription soon, Television65. trend-micro

  • Rated 1 out of 5 stars

    Anti-virus

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came for free, but I've never used. I guess a good back up if needed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was unable to use because geek squad was unable to install my car alarm system correctly

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were unable to use your Trend Micro security subscription, Ready. trend-micro

  • Rated 1 out of 5 stars

    You don't need this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just don't click strange links and stay off of Microsoft's browser.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad instructions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't seem to find the code or whatnot to redeem my free copy. Very disappointing.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have received an email from Best Buy with installation instructions, Jgray. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    Wont recommend

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless product, got it with the membership enrollment, wouldn’t recommend

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you would not recommend Trend Micro security software, Rams. trend-micro

  • Rated 1 out of 5 stars

    TOTALLY USELESS

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOT EVEN USED B/C I ALREAD HAD SECURITY & ANTIVIRUS & TOTAL TECH KNEW IT.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are using a different security program, MAMABEAR. trend-micro

  • Rated 1 out of 5 stars

    Trend Micro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Said it was working. It wasn't Took it and NEW computer back along w/ Total Tech Support for full refund!!!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your experience, 12345. trend-micro

  • Rated 1 out of 5 stars

    i can't get this to work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    why does everything have to be downloaded. i don't know how to get it to work

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are having trouble installing your Trend Micro software. You should have received an email from Best Buy with installation instructions. If you did not, please contact Geek Squad support to get the information for your Trend Micro subscription. trend-micro

  • Rated 1 out of 5 stars

    Internet needed security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I know it will be great but as of today I haven’t installed it

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We hope you install it soon, Patricia22! trend-micro

  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not worth it they try to make you pay more and more

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that you Trend Micro security subscription is worth trying, Nick. trend-micro

  • Rated 1 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made my computer run bad . the store would not refund me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Whatever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really working hard to install and not sure geek squad can help

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you feel that it has been difficult to install your Trend Micro security software is helping your computer, Pawjones. We're confident that Geek Squad can find the right settings for you. trend-micro

  • Rated 1 out of 5 stars

    Don't Use This

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't use this product. It came free with a recent purchase, but I use other software.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't plan to use your Trend Micro Internet Security subscription, SerDannoRanAway. trend-micro

  • Rated 1 out of 5 stars

    Good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed security for my new computer. This has worked in the past and is working again.

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're glad to hear that Trend Micro is working for you, Steve! trend-micro

  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You people charged me for this never asked for it, keep the 20$ you stole from me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    dont need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    plenty of better options available dont need to bother with one with a subscription

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't plan to use your Trend Micro security subscription, Mike. trend-micro