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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1374 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers love Trend Micro Internet Security for its reliable protection, user-friendly interface, and peace of mind it provides. Many users appreciate the product's ability to keep their devices secure without causing any noticeable performance issues. While some customers experienced installation difficulties or compatibility issues, the overall sentiment is positive, with users praising the product's effectiveness and value for money.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,374 of 1,374 reviews
  • Rated 1 out of 5 stars

    trend is worthless.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    trend is worthless. does not enhance the normal Apple security.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that using your Trend Micro security subscription is worthwhile, Jess90069. trend-micro

  • Rated 1 out of 5 stars

    Doesn't work well!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product doesn't work well! My laptop still run slow!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you don't feel that your Trend Micro security software is helping your computer, Theredsea24. trend-micro

  • Rated 1 out of 5 stars

    not using this, as I have another

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it came with the Geek Squad, but really not using it.. have another program

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you chose to use a different security program, drbob. trend-micro

  • Rated 1 out of 5 stars

    Does not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer will not accept this software, it tells me that it will not work

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Be sure to check the system requirements for the Trend Micro software, Checker. If your computer does not meet the requirements, it will not be able to run. trend-micro

  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not been able to load the software in my devices.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      Please be sure to visit the special Trend Micro website for Best Buy customers to find the extensions that allow you to use your Trend Micro subscription with other devices, like smartphones, Windows in S Mode, and Chromebooks, Frank. You should have an email from Best Buy with the link. trend-micro

  • Rated 1 out of 5 stars

    Pen15

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My throat feels fine my chest feels fine OK I’m on my way

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    did not install yet,

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sure it will cost me every year xtra if i install !

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you do not plan to use your Trend Micro security subscription to protect your computer, SADD. trend-micro

  • Rated 1 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new updated version of of security for my computer

    I would recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're glad to hear that you are using the most up-to-date security software for your computer, Fatcat. trend-micro

  • Rated 1 out of 5 stars

    Couldn’t use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t use Trend because TTS was useless and was reimbursed

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not able to use your Trend Micro software, Metalnaut. trend-micro

  • Rated 1 out of 5 stars

    I didn’t get it when I purchased my laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It on my receipt but i never see it. How can i get it

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      You should have an email from Best Buy with information about where to download your Trend Micro security software, Tutruong. If you do not, contact Geek Squad. trend-micro

  • Rated 1 out of 5 stars

    Not so great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a terrible time with this on my phone. Had to be removed

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you weren't satisfied with the Trend Micro mobile security app on your smartphone, Laurieh7777. trend-micro

  • Rated 5 out of 5 stars

    Trend Micro Internet Security

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro internet security gives us a lot of relief knowing that our devices are protected. We have been purchasing the Trend Micro internet security for many years. Excellent tech support too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best products come from the Best Buy. All their products are great

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Remove this "free" item if you see it in your cart

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like others have said, this was bundled to another purchase a "free item" and then auto-renewed as a subscription. Getting it canceled and refunded took over 2 hours.

    No, I would not recommend this to a friend
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