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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 74 reviews

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91%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use of the Deluxe Federal + State 2019. However, some customers found the product expensive. The positive feedback on ease of use was overwhelming. A few customers felt the cost was too high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-74 of 74 reviews
  • Rated 5 out of 5 stars

    Great for simple return

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dry easy step by step instructions. There are added features that are help for added cost.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good software but...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is good but tu have to pay to file state taxes

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I didn’t have to pay in this year but........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product for DIYers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast easy download to your device. Thorough instructions on all tax items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great easy to use program

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with how TurboTax helped me file my 2019 taxes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TurboTax is a Great help to me.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has been working for me for many years.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as user friendly as prior versions

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Turbo Tax for years. The 2019 version was less user friendly and at times just plain frustrating. I hope they make improvements for 2020 tax year.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not easy to use

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it wasn't easy for me to use this product. I don't know about others though. well I did the tax and got the job done.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Check your OS version before buying

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this software and when I went to download it onto my iMac, I did not have a late enough version of the OS. My iMac is also old so I cannot do any further upgrades to the OS. I can't get ahold of anyone at Best Buy customer support to return this item. Waste of $40.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    be careful when you order

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered MAC version by mistake. Was unable to cancel the order or change it. Never got the email link. Waste of money.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    cost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To get what I needed to file you had to upgrade . This was also hard to get the info needed . Just a wast of money .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It won’t work with what I have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It never says that it doesn’t work for iPad apple iPad a “MAC” but no it doesn’t work so I can’t so my taxes now since I don’t have the money to buy another one since I lost my job 2 months ago I tried to get an exchange and the guy I was chatting with told me I had to call and every time I call I wait over an hour and no one answers I thought that Best Buy was a great store but I guess not

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work so bought directally from Turbo Tax

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you buy this digitally you’ll have to manually input all your old info from last year’s taxes bc will not sync with irs.gov. I ended up buying another digital one from the turbo tax website which worked great and could sync with irs.gov.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    be careful - mac only for digital download

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    warning: the product is pc or mac for the physical, but if you take the digital option, it's mac only. There's a separate pc digital version item here on best buy. i almost bought this and barely noticed the "mac" on the checkout. (not trying to give this a rating and recommendation, but the software requires)

    I would recommend this to a friend
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