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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 102 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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75%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-102 of 102 reviews
  • Rated 1 out of 5 stars

    DONT BUY FROM BEST BUY APP IT IS TRASH!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid for a item that i cant have or want to own anymore because BEST BUY APP IS TRASH!!! It will cancel you items with out you knowing and waste you time when you go in pick it up good job stupid you hired someone who can code a app right that lost you business when you ask for a refund its a joke thay want you to buy the item again its like hey we wasted your time made you stand on your broken leg and told you no you cant have the item you paid for because the coder is stupid oh ok you lost my business the end

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      We're sorry to hear about the experience you've had buying a Turtle Beach product on the Best Buy application, however, please understand that we do not have any involvement with the creation of the app, maintenance of the app, or the handling of any orders outside of the official Turtle Beach website. Please contact Best Buy directly to voice your concerns about the application. Thank you. TurtleBeach

  • Rated 1 out of 5 stars

    Fatally flawed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately this controller is not worth the money - literally every time I play a game for longer than 5-7 minutes, the controller automatically powers itself down without warning. This occurs even when the controller is fully charged. Would not recommend.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello! We are sorry to hear about the experience you've had with your Turtle Beach Controller. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

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