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Customer Ratings & Reviews

Turtle Beach - Refurbished Ear Force Stealth 500X Wireless Surround Sound 7.1 Gaming Headset for Xbox One - Black/Green-Angle_Standard

Customer rating

Rating 3.4 out of 5 stars with 21 reviews

67%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 21 Reviews
  • Rating: 1 out of 5 stars

    Reman program a joke

    Posted
    MadDad
    • Verified PurchaserVerified Purchase

    I was replacing the exact set of headphones for my son. These were remanufactured and offered by Best Buy. I received them only to find the audio cuts in and out at random. The exchange program for eBay is a joke. They have these headphones listed on eBay but cannot offer a replacement because their "system" won't allow them to. They say the only thing you can do is go to a store. Obviously they do not stock these in a store and said it would be at least a week before they could have a replacement. Good thing I don't live in a rural area and had to drive 50 miles or more to get to a store! In the midst of replacing them through their online system, another employee barged in to use the computer the associate who was helping me was using and ended up processing it as a refund to my bank account. She was unapologetic and rude. The associate who was helping me was very embarrassed and apologized for her. I will never shop at Best Buy again. And that's a fact.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy

    Posted
    Madcustomer

    these headphone which where top of the line flagship headphones by turtle beach before they were disconntuned for $299.99. I bought them refurbished for 110 and 13 months later the arm broke above right ear had to tape together and then two days later the receiver went out and would not pair to headset. and makeing them completely usless. Just research this model pairing issue online you will see multiple reports ofbthis issue. I have heard from many friends and reviews that there other model turtle beach break all the time. Stay away from this company not just this model.nightmare to deal with and will not help. I called turtle beach and basically they said tuff out of warranty. Get a couple soup cans and a long string and it will work better. Horriable product. I would give a negative 10 if I could

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    EXCELLENT!

    Posted
    GearsOfWarSoldier

    I had received this headset for Christmas with a 2 year Geek Squad Warranty and so far everything works great! It arrives fresh from the Turtle Beach factory which was great to see. It arrived in amazing condition, I was honestly shocked. The cosmetic condition was absolutely flawless. Everything was neatly packaged too. By the way, it works like a charm. I have completed several games thus far of receiving this headset and it's been great! I honestly believe the poor reviews are folks who got a 1 in a million bad product, or they are just here to leave a bad review. I'm a REAL customer and giving you advice from REAL experience. Do not hesitate on buying this because of the Refurbished tag. Get the Geek Squad warranty for a peace of mind, and enjoy. Game on.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Turtle Beaches.....

    Posted
    danny

    ....they are not. Save a little extra money and buy new because, these Refurbs are f-----g garbage. On my second set and while I did work for over an hour with TB tech support trying to update firmware on my PC, we got absolutely nowhere. The Tech convinced me that this was a on in a million error and that he had never experienced before. Well, he must have been hibernating in a cave because guess what happened with my second pair??? The same exact problem which led to the same NON solution. AVOID!!!!!!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Cheap.

    Posted
    Snapple
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    For a $200+ product, you should expect something like a Bose or a Sennheiser. You won't get that. It has good features and I find (although many reviewers don't) the interface on the headphones to be easy to use, my problem is that the sound quality still isn't what it should be for this level and it's EXTREMELY uncomfortable. It feels cheap. It feels like a fisher price toy, which is absurd for something of this level. I don't think I'm going to buy Turtle Beach again.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for more than avg gamer...

    Posted
    8XERO8
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This Turtle Beach product is a true wireless headset that is comfortable to wear for long periods of game play ... the sound is great for gaming and if you also use your XB1 to play media served from online streaming like Netflix, Hulu or your TV Cable box, it makes a great wireless headset for a quieter listening experience. I prefer this model over TB newest model that in its class the 420X !

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Deal

    Posted
    Charlie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought the refurbished Ear Force Stealth 500X Wireless Surround Sound 7.1 Gaming Headset for Xbox One as a last resort since the wired headset with adapter for Xbox 360, worked fairly well. This was a much better experience. Although I was hesitant to purchase a refurbished item, I've had no complaints. I've had them for about a month now, and I'm glad I purchased them.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    great headset

    Posted
    DeaDPoeT
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The headset i bought was refurbished, it worked great connected to my xbox one all the different sound settings were great but when i tried using the headset with my phone and another portable device sound only came from one side. trying multiple devices and cords it never worked correctly so sadly had to send it back im currently still waiting on a refund.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Break even if you baby them

    Posted
    Zouguy

    I don't use me headphones much, I play mainly single player games and only use these when I play multiplayer. I have had them for 7 months and they broke where the adjuster is on the right side. Very poor design I have contacted Turtle Beach and will update with info on how that goes.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great

    Posted
    Revfelix13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It works exactly as advertised. The presest and surround functions are a bit confusing to adjust but once you use the turtle beach app and liad all the presets fir your specific games it's awesome. It does lack in the bass dept if thats your need. But its great overall

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great headphones with a fatal flaw

    Posted
    Sammy1141
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Headphone for the price is no a bad deal (refurbished). Sound cancelation Multiple settings Decent bass and treble The flaw is quality and design build... It looks like it can break at any moment, get a warranty

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible gaming headphones

    Posted
    Kentha1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased these headphones on July 15th and it’s october now and they do not work! Wasted my money and I’m upset! I hope all wireless headphones aren’t like these or I’m going back to wired ones

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Worth the money

    Posted
    Jtarpley
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After reading the reviews and talking with some friends I decided to buy these. They where everything I hoped they would. With a new baby the headphones let me play the games as loud as I want.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great head set

    Posted
    Nicolas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Great headset, the sound quality is amazing, truly wireless, my only complain is that they are not that comfortable after 3 hours of straight playing,

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great sound completely wireless Xbox 1

    Posted
    GEEGE
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great sound fully adjustable.wireless chat with no extra accessories needed.long battery life. Very reasonable high quality.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great headset at a great price

    Posted
    Iplayconsole1907
    • My Best Buy® MemberMember

    I received mine in the mail about a week ago and they are fantastic. They have a great sound and battery life. They are lightweight and comfortable.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far so good!

    Posted
    Gordo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The headset performs as it should. We are pleased with the performance.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Goid headset

    Posted
    Jonathan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Clean and clear headset, better than expected. Battery lasts quite some time as well.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great headset!

    Posted
    Betsygirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great headset for the price. I would definitely recommend these to a friend.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Sound

    Posted
    Jbones50
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So nice not to be tied down to wires, I got my freedom back:)

    I would recommend this to a friend