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TV Calibration

SKU: 1273922

Customer rating

Rating 4.1 out of 5 stars with 218 reviews

78%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 218 Reviews
  • Rating: 1 out of 5 stars

    Expected Me to Wait 6 Weeks for Service

    Posted
    Brandon
    • My Best Buy® MemberMember

    I paid $350 for the Total Tech Support plan, Basic Audio Setup, TV Connect & Setup & TV Calibration services. I need my Sony to be configured by a professional because I've been having channel problems with my system, & I thought the opportunity to get my TV calibrated would be a huge benefit with the due process. Unfortunately $ is the thing Geek Squad cares about. I wasn't able to setup my service dates without calling, but they will take my $ before conveniently allowing me to set my own dates during checkout. That's when I found out the TV Calibration service couldn't be scheduled without calling Geek Squad's dispatch services directly, & their service manager here is a piece of work. I was told I would have to wait 30 days after my Audio services before they'll come & calibrate my TV. I paid $350 to wait 6 weeks? Sounded like they knew how I paid for the services, instead of paying for them out of pocket, so they've refused to service me until it benefits them. I saved $300, & put it on Credit. Why offer services when you refuse to do them? Because you can't make $? I'm sure people who paid $250 out of pocket were given service dates ahead of mine. More corrupt marketing as always... I was never offered a explanation, & was told I would be contacted the following day for three days in a row now. I was reading other reviews with similar problems, so no surprises with how things work on here. I love how Geek Squad keeps telling me I have to wait at least 30 days after getting a TV before it could be calibrated, aka my Audio services two weeks from now. I've had my TV for nearly two months now, so why can't it be calibrated? Oh, yeah! BECAUSE GEEK SQUAD CAN'T MAKE $! I'm going to escalate this nonsense, until I'm told by a Manager the reasoning for pushing my service date nearly two months after payment~

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not necessary

    Posted
    Jenndolphin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This was something you can do yourself and the picture isn’t any better.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    The Geek Squad tech are really good.

    Posted
    Smitty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Geek Squad guys were not only very good technically, but the had excellent customer service. The made my 78" curved Samsung look the best it has look since I purchased it in 2015.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great tech

    Posted
    Gary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We purchased a TV on line for home delivery.and ordered a calibration. The tech advised us to wait a few weeks for the TV to set in. Than he came out. He began his initial calibration and determined that the picture display was bad, and we should request an exchange, which we did. We could tell the difference immediately. Than we waited for weeks for the TV to set in. The te ch returned and did an excellent calibration.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Tv Looks Outstanding!

    Posted
    Automaticins
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The guys really took their time to get it right. The tv looked amazing after they were done. I could tell a big difference.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome

    Posted
    Jason
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The agent was very professional, knowledgeable and informative.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great!!!

    Posted
    blackpiston
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    the best money I've spent beautiful picture, great experience with geek squad

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Two hours well spent

    Posted
    yeper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The TV calibration is performed on new TV after 90 days of use. If you have Total Tech Support this is a $50 item The technician spends around 2 hours tuning the colors on your TV then reviews the changes made and how to return back to original if you don't like the changes. Very happy with the results

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Kyle did a great job

    Posted
    dana
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have used geek squad before, I will use them again, I get a new television every 18- 24 months

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent service

    Posted
    MrGQ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The technician came on time and after he did all adjustments the TV looks extremely good, great color contrast, I highly recommend for this service .

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Service

    Posted
    Hollyoak
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    From the phone call setting it up to the day of the appointment everything went perfect. The calibrator was polite, informed and efficient. I had a few questions and he answered them in a way I could understand. New TV looks great!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great

    Posted
    Bartacus
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Two thumbs up! Great overall experience! Highly recommended!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    save your money, calibrate your tv

    Posted
    Thunder089
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had geek squad calibrate my 55" $5000 dollar Samsung uhd and a $5500 65" sony oled (years apart). Both the highest end tv possible at the time, got the tvs calibrated and the picture just got better and better. they looked amazing out of the box, and just breath taking after calibration. the colors look more realistic. if you don't have cash to burn, get a good valued tv with good technology (i.e.,backlight, FALD, whatever) and get the tv calibrated. don't spring extra money for the "better" upscaler or color processor. calibrate your basic decent tv and bask in its glory.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great service

    Posted
    Monzy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Excellent service. Get thes picture quality withs product. Really works. My oled looks amazing

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great value

    Posted
    Andrew
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Got an 82' Samsung MU8000 calibrated, looks GREAT now!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Probably better rating if they show up!!

    Posted
    Rc777

    Would never recommend the hassle you have to go through to try and get them over to the house. It's been weeks now and I call multiple times they say to expect a call in 1-2 days for scheduling and I still haven't gotten a call. It will soon be a month. I'd hate for someone else to go through this nuisance. This isn't the 1st time I've had issues getting a tv calibrated but this time its worst. At least a courtesy call would be nice. At least be warned is all.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Sony TV Calibration

    Posted
    StevieD
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The calibration was outstanding although it wasn’t for me. The colors were perfect but, I like a more vibrant look for the different colors. The colors from the calibration was more natural than the regular tv colors but, they did look great. Willie the tech was great. He even came back to make changes so that I was completely happy. He said that he just wanted me to be happy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Outstanding

    Posted
    Ellngee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Sam was professional, personal, interesting and did an incredible job calibrating our new 72’ TV. He explained in easy terms what it was he wears doing and what I was to expect. Later that’s evening when my husband and I sat down to watch TV, he said, without knowing this had happneded that day, “WOW! What happened to the TV? It looks amazing!”. Natural colors and a stunning picture. Thank you to Sam for his professionalism and good nature.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wow a nice difference

    Posted
    jeffj
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Had decent picture out of the box but I was looking to optimize the picture. Well Worth the Coin

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very professional

    Posted
    AdmiralThrawn71
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The associates that came to calibrate my TV were very professional. They were on time and after they were done, took the time to explain what they did and even showed me how to reset the settings in the event of a power outagel

    I would recommend this to a friend