Customer Ratings & Reviews

They are the best part of Best Buy. Very professional, pleasant and helpful. They installed multiple TVs and home theater system for me. Made multiple visits with no complaint and with the trouble that I have with one of the TVs helped me a lot. Highly recommend them.

The agents removed my old TV. Installed a new one. Excellent people. Very informative. Very pleasant.

Agent was on time, did a quick un mount and new mount flawless.

Guy came over and lifted the TV off the wall like it weighed nothing and then carefully secured it in the backseat of my car for me. Also got the mounting material off the wall for me very quickly. Very nice and skilled guy.

Brooklyn and her team member were great. They handled my tv with care and were efficient with time. I appreciated their customer service and friendly personalities. I will probably use the service again to get it remounted at my new place.

Rasheen and Antonio were terrific. They were fast, efficient and very respectful. Thank you.

Gentleman was courtesy and knowledgeable! Definitely use them again

Thank goodness for the Geek Squad!!! When my TV and mount were delivered, an outside agency was sent to install it. The guy didn’t know what he was doing and he made a mess of my walls. The mount was not what I wanted, so he advised me to get a different mount. I ordered it and when I went to pick it up, it was the same mount! I then requested the Geek Squad come out to install the correct one. A salesperson suggested one and I bought it. When the Geek Squad came to install it, it wasn’t right! Thankfully he had a correct one in his truck. That’s when he noticed my TV was defective. He reordered my tv and took care of everything!Total Tech and the Geek Squad are definitely worth the money!

Arrived on times and executed satisfactorily. Spent too much time trying to get me to buy a new tv.

The Geek Squad did an excellent job of uninstalling the television I had mounted on the wall so a new one could take its place. They were very punctual, very polite and knew exactly what they were to do to take the tv off the mount.

Great professionalism. Arrived on time. Very polite. Made usable suggestions.

Please, only send Matt and co. (forgive me I forgot the other guys name) to my place. I've had good and bad experiences with geek squad in the past. Sometime last year an agent was sent to my apt to install a soundbar and left holes in my wall for me to patch, I literally uninstalled and re-installed the soundbar myself. However, these 2 guys are consistent in their work ethic and professionalism. They unmounted my TV at one apt and mounted TV/Sound bar at another with no issues. I'll see y'all later in the year when I upgrade my TV again.

Professionalism to the highest really impressed by Best Buy service

They connected everything appropriately and made everything look good.

Overall Greek squad did what they were supposed to do with uninstalling our mounted TV. They were professional and timely. I only wish that the total tech membership offered this service for a discount to members.

Adam and Mitch are fabulous. They gingerly brought in the LG 86" TV. To ensure measured the entry path to determine there would be no problems. They installed the mount and TV quickly and efficiently. I applaud them for their expertise and knowledge. Thanks Guys!

very fast service and professionally done, great service

They Did a great job mounting my tv to the wall in my living room

The agents mounted my tv and connected it to all of my devices. It was professionally done and they made sure it was in good working order prior to them exiting my home. They also made sure I was totally satisfied. I would definitely recommend the Geek squad! TJ (Mr. Thompson) and his assistant represented your Company above reproach! Excellent experience!!!

The Geek Squad technicians uninstalled and installed 2 televisions with perfection. They were efficient, extremely knowledgeable, professional and kind. They explained everything and answered all of my questions. I was encouraged to call anytime with any questions.