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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 71 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

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85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 71 reviews
  • Rated 5 out of 5 stars

    URBAN ARMOR GEAR UAG Designed for iPhone 16 Pro ma

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case extremely durable and designed perfectly for my phone, highly recommended if you want a case that will last

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case brand

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had since I got my iPhone 16 pro max and have dropped countless times no damage to case or phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good and comfortable case and dropped it couple of times and held up no problems

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Over priced.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pricy for no more than it is. By the time you add a screen protector and camera protector the price climbs way up. Not impressed with the cases ability to work well with MagSafe and Q charging. It is not working with all of my various Q charging systems. Save your money and get beyond the hype. I was hoping that it would be as good as my former iPad UAG with lasted beyond 5 years. This unit is way overpriced.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Solid case, protective, not too heavy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fits well, does not add additional bulk except around the corners. Soft grip and even the back is not slippery even though it is smooth. MagSafe is secure but case is a little heavy on car mounts. Good Protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case available. Very durable good grip. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleanest case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the case is insane. Not as big as a otter box but not as slim as other cases. Just right to stay protected. Have used UAG case on all my other iPhones. I always drop my phones and not one has cracked

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case and cool design.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case protects my phone very well. I love the design and how rugged the case is! I get compliments about the case all the time. I’ve purchased the Urban Armor Metropolis Kevlar for my iPhone 14 Pro Max but I decided to get this one instead for my iPhone 16 pro max. There was so many designs to choose from and I opted for this one and it was on sell at Best Buy! Easy snag for sure! BUT my only gripe about this case it’s a finger print magnet… For this amount of money you’ll spend on this case, you think it won’t leave finger prints or smudges that’s why I gave this review a 4 out 5 starts. If you can look pass the finger prints and smudges then this is the case for you! Well worth it. Will purchase again for sure! I’m about to order the Urban Armor laptop case for my 15in MacBook Air M2! You for sure got a customer for life! Well done Urban Armor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend! Zero Turn Approved!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved The Design Since Iphone 13 Pro Max. Had To Add To My New Iphone 16 Pro Max. Dropped It Various Times And Ran Over It With My Zero Turn By Accident And No Scratch! Highly Recommend. Could Have Been Worse!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    UAG has been top of the line for me and my phones for a while now. I’m rough, working as a mechanic, hiking, running, pretty much as much abuse as a phone could possibly endure, I put my phone through. The UAG case keeps it safe. I haven’t broken a phone in a few years since using the UAG cases. Best Buy Jantzen Beach is a garbage place to purchase from though. Don’t spend your money at this store. Buy UAG products, but buy them somewhere else.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Solid

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid construction but heavy and bulky. Expensive. I've owned many UAG cases but getting tired of the extra bulk.

    No, I would not recommend this to a friend
    • Brand response from Urban Armor Gear Team
      Posted .

      Thank you for reaching out and sharing your feedback with us. We understand that the design of the current case, while offering superior protection, did not meet your expectations in terms of bulkiness. We value your input and want to let you know that we do offer slimmer alternatives to our bulky cases.

      Your insights are very important to us, and we have already forwarded your comments to the relevant team. We appreciate your continued support and remain committed to enhancing your experience.

      If you have any further suggestions or questions regarding our product lineup, please feel free to reach out. We are here to assist you every step of the way.

      Thank you again for your valuable feedback. urbanarmor

  • Rated 5 out of 5 stars

    Good Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good case. Seems extremely durable and the design is sleek and clean. The magsafe feature is very secure and my magsafe wallet sticks well unlike other cases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong case.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beefy and very strong, good looking too. Buttons are easy to push with case on. Wireless charging works great. My only knock might be it’s tough to get out of my pocket sometimes. The case is thick for added protection so it tents to grab my pocket liners. Not a big deal so no loss of a star for this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a long time customer of Best Buy. I have bought everything from audio equipment to refrigerators. Always outstanding customer service

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I expected more

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it seemed kind of thin and didn’t work well with my car’s wireless charging pad so I returned it

    No, I would not recommend this to a friend
    • Brand response from Urban Armor Gear Team
      Posted .

      Hello Jason! Thank you for taking the time to provide feedback on your recent experience with our product. We appreciate your insights and want to let you know that your comments have been forwarded to the appropriate team. Your valuable feedback helps us continue to improve and serve you better.

      Thank you for helping us enhance the product, and please feel free to reach out if you have any further suggestions or concerns. urbanarmor

  • Rated 5 out of 5 stars

    Beast of a case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very rugged first of all. Second of all it looks so good on the 16 pro max. The case is built to last and love the aramid fiber on the back with nice magsafe ring. There isnt much to say other than that uag is a very reputable brand and they make great cases that last and protect your phone very well. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice and snug. Strong edges.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the feeling of the case and the magnetic for charging. Best but matched their price reduction so I am even happier. Sturdy case. Your phone is protected in this case id it drips. I think the cost could be a little less so value I put at 4 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    100% masculinity

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, I like it a lot, serious, elegant, robust, manly, designed for my taste

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Make the switch!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case! I appreciate the fact that it doesn't leave a huge opening where the new camera button is like other cases.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Case review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. It seems fairly sturdy. Would have given 5 stars but there are no options for belt clip holder.

    I would recommend this to a friend
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