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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 256 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers commend the Plasma Series case for its excellent protection and snug fit, praising the design and convenient pen holder. While some find it adds weight and is a bit pricey, many appreciate the ease of installation and overall quality of the case. A few users noted concerns about bulkiness and hinge design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 256 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Easy to Install and Fair Protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great alternative to encasing your surface book. I can still use this with the "tablet" reversed and flattened. This is not like buying armor for your surface book so just remember this is for accidental drops, not like a armor case. Good value for the price and great for keeping things protected commuting.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a sturdy case for my Surface Book 2. My husband uses these on his computers in ambulances and high recommended them. Unfortunately, the rubber cord that secures the top portion of the case broke the first time I tried to put it on. According to him, this was extremely strange and has never happened with any of the cases he has used- and they have some rough lives. I contacted UAG and I am waiting for a new replacement case. It would be nice if the case could have a handle, like the cases for Surface tablets. I wasn't too pleased with the aesthetics, however I added a Surface skin and it looks much better. I am most looking forward to the durability of this UAG case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Looks great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit looks great and provides good protection

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good protection, but some awkward corners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the UAG products. This one has a clear back, which is cool, so I can finally put my Marvel cling on. It is a snug fit around the tablet part of the Surface Book, but around the keyboard, not so much. Both front corners are somewhat flappy. You do have to hold the base cover back from the keyboard dock in order to reattach to the tablet to it. Not so much of a complaint, just something that keeps it from being a single handed operation and quick. Overall, it is lightweight and provides a very convenient clip for the pen and access to all the ports.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great fit for the Surface Book 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protective cover is the best looking one and best protection available for the Surface Book 2 that I have found. The fit is great and it does not interfere with the configuration changes of the computer. It is very comfortable and allows a good grip and handling without being bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    Good cover/case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my surface book. Fit is good and it looks really cool however: 1. It's fairly expensive for what it is but if you're spending 2k for a notebook, what's an extra 80 bucks? 2. I don't like the elastic band/string that is used to hold the cover to the hinge part of the pc. I understand it's a funky design but I would like to see that redone. Definitely a weak point. Otherwise, still a good cover.

    I would recommend this to a friend
  • Pros mentioned:
    Pen holder

    Rated 5 out of 5 stars

    Durable Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have these for our field managers. Each laptop gets one of these cases and they work great. the pen holder is not flimsy. This case does not protect the laptop from hitting the back of the laptop very well. It mostly protects the edges.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not intrusive at all

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried this case would be bulky or block some of the computer ports but it works great for my surface book 2 after removing the bumpers inside. I have had no problems with it overheating while doing schoolwork or playing the sims 4.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    A must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I saw that a tough case was available for the surface book pro I immediately bought one. Already have dropped and it functioned as stated. A must have!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Microsoft Surface Book Hard shell Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have received several compliments on this case. Not only does it do what it is intended to do very well (protect a fairly expensive device from getting damaged) but it also looks very professional/sharp.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Good case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    price was too high. quality is good. nice design. not many choices for surface

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty neat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this the same day I got my surface book 2 since I'm a contractor and needed decent protection. It was a little tricky to install but once that was done it definitely gives a good sense of protection. The only caveat is that it does not offer protection to the bottom of the screen in "tablet" mode. Another thing to pint out is that the processor is directly located where the Microsoft logo is on the back of the screen and uses that area as part of the heat sink. I'm worried that the case will trap extra heat in that area but well see long term how it does.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Laptop Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop case is very easy to install ion my Microsoft Surface Laptop. The only complaint is that it is a bit pricey.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    Heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adds weight and makes the laptop bulky. I am not too happy about that but it will protect and fits well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Secure and safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is NOT a locking case , it’s secure in the fact that I feel comfortable in knowing that my computer is properly protected and it’s weight is minimal while I get all the needed protection along with a great stylus pen holder

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Sturdy to say the least

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This rugged exterior is great for protecting the outside of the product for accidental toughness and from everyday scratches that might occur.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Offers some protection to Surface Book.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for Surface Book to protect it. The rubber band that holds the hinged part together snapped apart (broke) before I even turned the computer on for the 1st time! It works ok even without the rubber band. The rest of it fits the laptop like a glove. I think this is expensive for just "plastic" but it was all Best Buy had to offer. Better than "nothing". It should protect it well from scuffs from other objects when carting it in shoulder bag with power cable, external hard drives, mouse, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protects & Defends

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put off buying this for nearly a year. Was asked to travel to Puerto Rico in a disaster area. It took up a little more room in my bag but was worth the loss as not a scratch was made on my Surface Book 2.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Works as intended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I didn't need a case, but I know my Surface 2 will get banged up without one -this seems to do the job with minimum downside.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice looking case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely looks good, in order for it to fit my surface book 2 I had to remove the rubber inserts, Nice solid case though.

    I would recommend this to a friend
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