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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 1020 reviews

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97%
would recommend
to a friend

Customers are saying

Customers value UNDERTALE's engaging gameplay, captivating story, and memorable music. The game is also appreciated for its ease of use on the Switch and affordable price. Some customers found the game challenging, while others felt it was short.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,024 reviews
  • Rated 5 out of 5 stars

    Christmas Present - bit hit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my 12 year old grandson. He said he loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great game!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this game and shipping was super fast! It was fun to replay on the switch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing game and in great condition. Great quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ordered online, shipped to store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The game is cute. Ordering and pick up were a snap.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Price

    Rated 5 out of 5 stars

    Undertale - Physical edition !!!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We prefer the physical editions and that is why we chose this version. Best Buys has the best games at the best prices

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    One of my favorite games!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gameplay is a fun, lite bullet-hell. The characters are compelling, and the story is sure to leave you in tears at times. DO NOT OVERLOOK THIS GAME!

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 5 out of 5 stars

    Fun game!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great game. So much fun. A value and a must for having a physical copy!

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 5 out of 5 stars

    Under tale but over whelming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the games on my Christmas list, I purchased this on one of the little cards at the store. I really like this model honestly. I mean, I like the physical cards, plus they can be resold (although I haven't done that in 20+ years) but this has to be better for the environment. Game is just good fun. And hard. And makes you think. It's really hard to describe. There's this skeleton, and he does stuff? You should try it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Undertale !!!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great game i loved it !!!! I recommend this game to eveyone

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 5 out of 5 stars

    I was surprised. Worth the purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great game. I bought it for a child as a gift. She has played through it 50 some odd times. I asked her why and she showed me. This game is very deep from what it is. Old school gaming feel with so many different endings. But thats not all, there are different play styles also like passive or aggressive. The characters are pretty funny and entertaining.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DO THIS FOR MAXIMUM ENJOYMENT

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an RPG that’s really a choose your own adventure/interactive story, and that’s ok. The story is great. The RPG tropes, self awareness, and humor are great. If you are a fan of SNES era RPGs you need this! It is pretty normal RPG at first glance, linear at second look, and incredibly deep if you look closer. There are three endings and the game knows which order you do them in to some extent. Toby Fox makes very creative use of metadata (used to remember your actions for RPG story progression). Some say to go thru without killing anything first. But I am glad I went through completely blind the first time, playing like a normal RPG. I prefer not using guides with most my games. It was a more pure experience. Watch the videos after you’ve played thru the normal and the pacifist routes on your own. If you do decide to go thru without killing, you CAN’T KILL ANYTHING. Yes it can be done. Yes it is a bit tedious. But It’s only an 8 hour game, If you accidentally gain EXP, quit and reload your save. Get on the fandom wiki or look up the ign pacifist guide. Looking up enemy battle strategies is great as a last resort. Generally these sites are spoiler free, as long as you don’t read too far ahead or only read the battle strategy. Some spoiler free tips about keeping items. -Search online for “ What Items Are Important to Keep for Later on?” Spoiler free on redd-it. -Sell infinite amounts of dog residue in the secret Temmie Town. Finally go download the sequels, Delta Rune chapters 1 and 2, for free. Yup free. On any console or PC. Enjoy.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 5 out of 5 stars

    Not earthbound but close

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just wished the real earth bound was on Nintendo Switch like 1 2 and 3 earthbound beginnings or a remaster into a 3D design like what ness and Lucas look like in smash brothers ultimate character designs what beauty it would be like to see the earthbound games in that design type lol anyways I hope for earthbound 4 but I definitely highly recommend all the games Toby Fox makes this game will make you want more of what he makes and the beauty and attention to detail will blow your minds and if you have not played delta rune CHECK IT OUT LOL

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Overrated for a reason

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best indie games ever. Culturally relevant for a reason and a great value for the proce

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 5 out of 5 stars

    Waiting for Deltarune now

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of fun! Challenging at times but not impossible depending on the route you take. Multiple endings and the game encourages lots of replaying. The physical comes with a little pamphlet book with the intro story on it for a cute touch. There are some parts of the PC version that are inaccessible on the switch (like going into the game's files) but still very pleased. I've had the digital version for a while now and decided to get it physically as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Underrated game

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Undertale is a popular RPG game I bought because I was curious what it was like. I had watched a lot of gameplay video and wanted to choose my own path. Such a clever “choose your own” gameplay design. I was not disappointed by this version at all. Kudos to the developers and making this game available for on the go switch players. Highly recommended! Undertale plot: A human child with a unknown gender calls into the underground realm full of monsters. The human child will go on a adventure to find a way back to the surface realm. The child will meet many friendly monsters from Toriel, the motherly goat like creature, to Sans and Papyrus, the funny skeleton brothers, to even fish warriors, scientist dinosaurs, robots, all the way to Asgore, the king of monsters. There will be different endings depending on who you kill and spare. 3 frightening endings that depend on violence or mercy. Will you save all monsters or destroy them all? You decide. **WARNING** consequences and judgement at the end of the game.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing game! Classic!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This game will change your life. Please if you haven’t, play the game! Go blind, don’t look anything up about the game, just enjoy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Undertale Nintendo Switch Version Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This game is already great to begin with. The game isnt demandeding whatsoever in terms of hardware meaning it has 0 issues on the Nintendo Switch. Its a great game to take on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid is enjoying it. Keeps thanking me for the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Undertale sweep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Undertale is an amazing game. Timeless and cheap!!

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 5 out of 5 stars

    Worth a playthrough

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Interesting game concept, definitely had me invested from start to finish. I feel it holds up to the praise it’s received thus far. Not a game you’re going to invest months or even weeks into, but a good title to experience for sure.

    I would recommend this to a friend
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