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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 947 reviews

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97%
would recommend
to a friend

Customers are saying

Customers value UNDERTALE's engaging gameplay, captivating story, and memorable music. The game is also appreciated for its ease of use on the Switch and affordable price. Some customers found the game challenging, while others felt it was short.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 947 reviews
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing game and in great condition. Great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 5 out of 5 stars

    Fun game!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great game. So much fun. A value and a must for having a physical copy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ordered online, shipped to store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The game is cute. Ordering and pick up were a snap.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 5 out of 5 stars

    I was surprised. Worth the purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great game. I bought it for a child as a gift. She has played through it 50 some odd times. I asked her why and she showed me. This game is very deep from what it is. Old school gaming feel with so many different endings. But thats not all, there are different play styles also like passive or aggressive. The characters are pretty funny and entertaining.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DO THIS FOR MAXIMUM ENJOYMENT

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an RPG that’s really a choose your own adventure/interactive story, and that’s ok. The story is great. The RPG tropes, self awareness, and humor are great. If you are a fan of SNES era RPGs you need this! It is pretty normal RPG at first glance, linear at second look, and incredibly deep if you look closer. There are three endings and the game knows which order you do them in to some extent. Toby Fox makes very creative use of metadata (used to remember your actions for RPG story progression). Some say to go thru without killing anything first. But I am glad I went through completely blind the first time, playing like a normal RPG. I prefer not using guides with most my games. It was a more pure experience. Watch the videos after you’ve played thru the normal and the pacifist routes on your own. If you do decide to go thru without killing, you CAN’T KILL ANYTHING. Yes it can be done. Yes it is a bit tedious. But It’s only an 8 hour game, If you accidentally gain EXP, quit and reload your save. Get on the fandom wiki or look up the ign pacifist guide. Looking up enemy battle strategies is great as a last resort. Generally these sites are spoiler free, as long as you don’t read too far ahead or only read the battle strategy. Some spoiler free tips about keeping items. -Search online for “ What Items Are Important to Keep for Later on?” Spoiler free on redd-it. -Sell infinite amounts of dog residue in the secret Temmie Town. Finally go download the sequels, Delta Rune chapters 1 and 2, for free. Yup free. On any console or PC. Enjoy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Undertale !!!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great game i loved it !!!! I recommend this game to eveyone

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 5 out of 5 stars

    Waiting for Deltarune now

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of fun! Challenging at times but not impossible depending on the route you take. Multiple endings and the game encourages lots of replaying. The physical comes with a little pamphlet book with the intro story on it for a cute touch. There are some parts of the PC version that are inaccessible on the switch (like going into the game's files) but still very pleased. I've had the digital version for a while now and decided to get it physically as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Underrated game

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Undertale is a popular RPG game I bought because I was curious what it was like. I had watched a lot of gameplay video and wanted to choose my own path. Such a clever “choose your own” gameplay design. I was not disappointed by this version at all. Kudos to the developers and making this game available for on the go switch players. Highly recommended! Undertale plot: A human child with a unknown gender calls into the underground realm full of monsters. The human child will go on a adventure to find a way back to the surface realm. The child will meet many friendly monsters from Toriel, the motherly goat like creature, to Sans and Papyrus, the funny skeleton brothers, to even fish warriors, scientist dinosaurs, robots, all the way to Asgore, the king of monsters. There will be different endings depending on who you kill and spare. 3 frightening endings that depend on violence or mercy. Will you save all monsters or destroy them all? You decide. **WARNING** consequences and judgement at the end of the game.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Overrated for a reason

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best indie games ever. Culturally relevant for a reason and a great value for the proce

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Undertale Nintendo Switch Version Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This game is already great to begin with. The game isnt demandeding whatsoever in terms of hardware meaning it has 0 issues on the Nintendo Switch. Its a great game to take on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing game! Classic!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This game will change your life. Please if you haven’t, play the game! Go blind, don’t look anything up about the game, just enjoy!

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 5 out of 5 stars

    Worth a playthrough

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Interesting game concept, definitely had me invested from start to finish. I feel it holds up to the praise it’s received thus far. Not a game you’re going to invest months or even weeks into, but a good title to experience for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid is enjoying it. Keeps thanking me for the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 5 out of 5 stars

    Underappreciated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute masterpiece, everyone should experience this. Game feels extremely simple but like an onion, it has tons and tons of layers to dig through. Game music is probably the best I've ever heard!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    a Great Indie Hit.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Undertale is a good and unique game, although not without its flaws. The game play, writing and art are a weird yet mostly successful mix of comedic self-parody and earnestness. The core fighting mechanic involves controlling a little heart, dodging obstacles to avoid damage. To engage with the enemy, you can choose either to fight or to interact and talk. It's unique, fun, and the game constantly riffs on the concept. There are a handful of puzzles. They are okay but not inspired. The writing is full of jokes, meta-humor, and absurdism, and there are a cast of memorable characters. I enjoyed this side of the game a lot. I found the story mixed, though. The broad strokes of an underground realm of monsters is good, but it's overly complex and confusing, partially due to a reliance on exposition dumps, and there are about twenty endings, which rob the game of its narrative momentum about halfway through and start to grate. I wasn't very emotionally engaged. The art is very basic, largely in the spirit of self-parody, but about half of the character designs are actually really strong, and there are some pretty environments. However, the other half is pretty bad. Some of the in-world character designs are not even intelligible, and there's an absence of animation which, while joked at, seems lazy. The music is unreservedly excellent. Overall, if just due to its sheer oddity, I have to recommend playing this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son loves it, fun game!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my son. He has wanted this game for quite some time, and when it came out for Switch, I bought it for him. Gameplay is straightforward. The characters are interesting, the plot is a bit dark, but it does give you a chance to play the game as a pacifist to some extent. It is interesting to see how the choices made affect the gameplay. The quality is old fashioned (think 8 bit retro graphics), but it is still rather fun to play. The music is fantastic. Depending on the choices made throughout the game, the level of difficulty can be low or high. It is quite challenging for my children. Overall, it is a fun game and the price is right. It may be a bit scary for some children, even with a rating of everyone 10+, but my 7 year old loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A wonderful game at a great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A wonderful addition to the Nintendo Switch I love playing this game

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 4 out of 5 stars

    Good game, not sure why kids love it so much

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The themes and tones of Undertale are very dark and I enjoyed the experience but I'm honestly confused on why kids love it so much. The way the game plays often plays with your perception and expectations. Do kids get all the references that are in this game? Do they understand what's going on when you chose specific options? I want to be clear, kids can 100% get these and understand them but this game was so huge. It was a phenomenon! And kids ATE IT UP! So I'm left here scratching my head going, "Yes, this game is good but I don't understand if you really get what's going on or if you just think the dancing flower is crazy."

    I would recommend this to a friend
  • Pros mentioned:
    Story

    Rated 5 out of 5 stars

    Worth getting physical copy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As any indie gamer knows, Undertale is one of the best story-driven indie games out there. I'd be hard pressed to find someone who hasn't heard of the title. The Switch edition has some extra content which is nice, as if the game didn't already have replay value. The physical copy also includes a mini Golden Book-style book of the origin story. Any fan or collector will want it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Indie Game Ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Undertale is one of the best games of all time, and it was made all by one man, on one strip of code. PLAY THIS GAME.

    I would recommend this to a friend
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