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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 380 reviews

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84%
would recommend
to a friend

Customers are saying

Customers enjoy the Ellipsis Jetpack 4G LTE No-Contract Mobile Hotspot for its ease of use, portability, and affordable price point. Many customers appreciate the convenience of having a mobile hotspot, especially when traveling, and the no-contract feature eliminates the need for a monthly subscription.However, some customers have concerns about the hotspot's data usage, as it can consume a significant amount of data when streaming videos. Additionally, the battery life could be improved, and a few customers found it to be expensive to use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 380 reviews
  • Rated 4 out of 5 stars

    Great Hotspot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, good reception even indoors. Good battery life. To view information from the display is tricky.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works like a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Verizon Hotspot works great. :) I can connect up to the web just about anywhere. It's easy to use and easy to add data. I like it and have used it quite a bit. It's a nice alternative to having a hard wired ISP access point.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works Exactly as Stated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It works exactly as expected and it's easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Signal strength

    Rated 5 out of 5 stars

    Great product for any circumstances!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a grandfather Verizon unlimited data plan and don't want to pay the extra $30 monthly. When I put my phone's sim card in this bad boy, I instantly have hotspot to my other devices with unlimited data. Yes it works!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hotspot works great driving down the road or in a hotel room, a great investment.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    It works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for checking email.Expensive, so no streaming

    I would recommend this to a friend
  • Pros mentioned:
    Signal strength

    Rated 5 out of 5 stars

    great jet pack good signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was working in areas where Sprint had no signal and Hotels Wi-Fi was bad but my Verizon jet pack worked Great glad I got it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Product is good, Verizon bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works just fine. I did fine the service through Verizon to be very bad. I would not recommend Verizon service to anyone. The reason I would not recommend the product to a friend is because of Verizon. I will do my best to get the word out about Verizon service and the way they do business. If I could switch the product to a different service I would.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    works just fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works just fine, although the battery discharges rather quickly

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Wi-Fi hotspot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ellipsis Jetpack works very well providing a Wi-Fi connection. Set-up was a little cumbersome, however, and I can't get information from the "data usage" function. Both of the above concerns could be unrelated to the quality of the product and attributable instead to "user error."

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good Hotspot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient to take PC w/ Hotspot away from home. EZ manageability.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Perfect for WiFi on vacation or on the go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed something to get WiFi while I was away from home for 6 weeks. The Best Buy associate showed me this and it is perfect! Powers up and connects to my devices quickly. Let's me log on to a website and see my remaining prepaid data whenever I need to check the balance. Fast, reliable and secure.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome hotspot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This personal hotspot is the best I love it. Definitely recommend it to someone who doesn't have wifi or to use on the go

    I would recommend this to a friend
  • Pros mentioned:
    Signal strength

    Rated 5 out of 5 stars

    Verizon Ellipse Jetpack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! My husband uses in remote areas of New Mexico.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed this since my internet went down, it is just as fast and portable, I still have not had to add any more money and I played a lot of games so far!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hotspot Worked great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this mobile hotspot since I did not need to sign up for a contract. The only problem I had was during setup, I called customer service and apparently the unit was not activated at the store to show it had been purchased, so while I was on travel I had to go to a different best buy to get assistance. Once the sales person told the Verizon customer service rep that I indeed purchased the unit, I was able to setup the device to receive internet service using the prepaid data cards. You will need to create an account online after a phone number is provided if you plan to just purchase prepaid data cards. I rated this four stars, since the clerk where I purchased the unit did not activate the unit by providing me additional information that I would need.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    So Convenient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light and compact. Great value for the price!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed in how the plans are arranged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a difficult time online trying to verify my usage. I'd purchased the $15 (expired in 7 days) plan before I went on vacation. Once at my destination, I logged on and there was a message stating I had no plan, so I purchased another one (a very bad mistake on my part). I was able to use the plan very little. A terrible waste of $30. I recommend that instead of putting a time limit on these plans, allow them to play out the data usage instead. The product itself seemed to work fine once I purchased an additional plan. I did have major issues with it finding a connection.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    after set up it worked fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    50% battery out of the box, lasted about 2-3 hours, better internet speed than my dormitory so I was fine. Once you create a user and password you are able to change the name and password of the Wifi as well as type and how much people can connect to it at the same time so it was nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for traveling WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned a prior Jetpack, the only issue that I had is it would not connect to someone that had At&t service. Any suggestions?

    I would recommend this to a friend
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