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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 222 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Moto E5 go's ease of use, camera quality, and its affordability. Many appreciate the screen size and find the phone lightweight. However, some users reported concerns about the phone's performance and battery life, citing occasional slowdowns and unexpected shutdowns. The phone's durability was also questioned by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 222 reviews
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Has slight glitch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But the price was right. A curious bump in the word processor.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Easy to hold.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a phone that feels comfortable in my hand. Takes good pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great phone for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone screen isn’t bad photos are good love it

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well , very inexpensive. although Google app cannot be moved

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good phone and camera for my girls

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone and camera for my girls. Easy to navigate

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Gives me what I need to comunnicate.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting used to the Moto 5e. I am able to do more and more each time I use it. Some of the aps are annoying with the ads in them. That is not the fault of the phone however. For entry level it is a good beginning.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    good cheap

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for a cheap phone this one seems fast and reliable

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone for great price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone arrived in 2 days. Thank-you Best Buy. The phone is awesome. Don't understand why so many pay hundreds of dollars for other smart phones when this Moto E5 was only $59.00. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good phone works well for anything and it’s fast

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Potentially Decent phone for Mature Users

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my 80 year-old aunt who lives in a different state and is relatively tech savvy. She's reported some challenges with Verizon in getting her account set up, despite the prepaid cards and SIM kit I sent along with it. She even sent her grandson with the phone to the Verizon store but for some reason it still isn't working. Given the features advertised and her intended uses (ordering groceries and meals for delivery, keeping in touch w/family, etc), this phone promises to meet her needs - if only we can get it up and running! It may be gratuitous to suggest, but I recommend Verizon work w/AARP to identify ways to be more Senior-User friendly.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    May Be Excellent

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use this phone because it was locked to Verizon. I had read that Verizon phones were unlocked. The return process to Best Buy was excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find the phone to be very intuitive to use. The keyboard is a bit small so occasionally I hit the wrong button. Other than that, it's great!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Motorola cell phone/ pre-paid

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great. Good size to see easily. Excellent for People hearing me & me hearing them; even when I’m in the country. So happy I bought it & at a great price!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good phone for $$

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually had this phone before purchasing. I liked it but returned this purchase and decided to go back my e4 because that has features this on does not. Like biometric fingerprint to open or log in to apps.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone for the Elderly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone is great for a senior citizen, not to fancy and does just exactly what I need it to so I can keep in contact with him. Simply and easy to set up!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Good,

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    but next step up is a lot better for 5 bucks. It is the e5play or something like that, spend the five bucks

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone, great price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for a lower tier phone. This was bought for my wife and she's loving it. Happy with the quality of the phone. Not much more to say.

    I would recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 3 out of 5 stars

    Cheap prepaid phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a cheap phone. Lasts about a year. Than had to get another one. Like I said its inexpensive.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get a temporary phone in place of my iPhone X. I might not go back. Works great for the price. Best Buy employee helped me set it up in minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got a wonderful buy for Labor Day@Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a senior, and not as technical as many, it took me a little time to get used to the operation, but now I really like the Moto 5 go phone.

    I would recommend this to a friend
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