Customer Ratings & Reviews

I like the system, don't get me wrong, but there are some things I don't like. First the likes. Good price for the system when it is on sale. It's simple to set up the hardware. It works well (I *usually* get text messages fast when my daughter forgets to turn it off before entering the house). I like that it knows that the siren and motion/camera sensor might have been tampered with, so that it will then send an alert. Now the dislikes Sometimes I get text messages late (once over an hour later). Monthly fee required to get full use of the system. Web interface uses Silverlight (this is my BIG disappointment). I could not set it up on a Mac! The interface should have worked and it appeared to function, but I could never get it to let me log in. I finally used a Win7 machine and got in and could set it up. This brings me to my next biggest dislike: Support never responded to me even after four attempts (the only way they provide support). When I couldn't log in on the Mac I started trying to get help. Not a single reply after 4 tries. There is no phone number that you can call to get help with the home alarm system specifically, though they seem to have some support for their Car systems. I was not impressed. I added the Fob's, camera and siren. The fobs are sometimes extra sensitive. Just putting one in my pocket can arm the system or do the panic alarm (no, I don't wear my pants too tight). The siren could certainly be louder - the sound doesn't travel very far, but it does let the intruder know they have set off the alarm. Wait and see Battery life - they say the battery life is long, but I haven't had ti long enough to know. Good enough for home protection - haven't had a break in yet, so I can't comment on if it will really work when it really counts. Would I recommend the system? Yes, but only if you get it severely discounted like I did. I only spent a couple hundred to get the base, three fobs, a camera and the extra siren. That's a BIG discount. Right now I'm paying the extra $10/month for the additional services. The money I saved at the discount price lets me not worry as much about the monthly fee.

I don't have the camera (not a part of this kit). The speaker chirps versus a blaring alarm that would scare an intruder or perhaps even wake me up. I also bought a keyfob for easy access, otherwise it is through your cell or PC. The motion sensor and door/window sensor work great. Wish the system were more easily expandable. While I got it on sale, I would not have gotten it and have looked for a different product.

this is a dependable system that is easy to set up. Cost effective and easy to use and move around, YOu can take it with you..

Installed basic kit in less than 15 min., added two more door contacts and a siren in less than 15 min. more. App for iphone is great just make sure to do a refresh of the alarm status on the phone when arming and disarming the alarm system. I would like to see more compatible devices like water detectors, light switches and door locks etc.(would give it 5 stars then) The siren could be louder in the siren mode and not as loud in the chime mode.

I enjoy it very much easy to set up and installl and affordable to have vereses other systems I have had in the pasr

I purchased the starter kit and several additional window/door sensors, an additional motion detector and a camera. The system was easy to set up and the Viper App works well on the iPhones and the PC's. I did have to exchange a door sensor that would not trigger the alarm. I had a question regarding the app on the PC and contacted Viper (Directed) by phone. After about 30 mins on hold, I finally got to speak with someone. That person did not know anything about the home security system. He was a car alarm specialist. He did transfer me to someone that could help but I e-mailed the information that he requested and never heard from them again. I would say that their customer service and support for the home security system needs to be improved.

It's easy, but the level of configuration can make it confusing. My network picked it up and the base detected all of the accessories but what all of the options mean in the software isn't clear. Big detail missing is that the motion detector works in darkness. I have it in my basement.

Just wanted some piece of mind when going off to work, I could somehow make sure no burglars were entering my apartment. I reviewed the Viper Alarm system before it went on sale so I kind of knew what I was getting into. When first setting it up, I couldn't them the main unit to sync with the motion detector or the door open detector. After a little fondling with the main unit (unplugging the power) I was able to sync them. I also bought a siren to go along with the system; that also took some messing around with to get that working. After it was all setup, everything seem too work fine. My GF and I have tested the motion detector to see if its working but doesn't seem to catch every movement in it's viewable range. I've had it for about a bit over a month now and I'm glad I bought it but definitely happy I waited for it to go on sale. Coupled with my IP web cam I can feel at ease when leaving my house.

Once you’ve added the camera you can name it, provide a location and type, and customize how you want the device to be set. Here you can tweak Arm Stay and Custom Arm settings, decide what happens when a device is armed and it detects an event

It's good for protecting home and family. Great wireless security.

Having tried the iSmart Home Alarm and realizing that was total failure, I searched and came across this Viper Home System. Unlike iSmart, the viper system is 100% reliable, has solid built sensors, and very good range for big homes. An app for both android and iPhone plus web access using a computer. Additional sensors are reasonably price. Free one-master user account or multi-user for $9 monthly fee including video streaming when adding the camera. I did not need or want the camera. Everything works flawlessly. Hands down the best home security system that is internet based. You are alerted when a sensor is tripped, then you decide when or if to call police. No huge fees from false alarm police visits as was the case when using paid monitoring services like ADT. You decide the urgency and make the call.

Many features in the system. We have several motion detectors that tell us via our smart phones if there is any movement in the room. We also have a door/window alarm set up.

Good product and price. Viper customer service bad

Motion detector is not reliable . Have to walk very close before it alarms.

I purchased the Viper home alarm starter kit 8 months ago. I also purchased several extra motion detectors and a siren to add to it. I have over $600 invested in the alarm. It worked great for about 3 months. After 3 months I noticed it would turn itself off after it was armed. It will also drop off line while armed and to get it to lock back on line so you can disarm it you have to take the battery out while the alarm is going off. This worked to get it back on line for several times but now even that won’t fix it. Viper makes a great car alarm but this home alarm is junk. If you go on their website for help they won’t respond.

If you're going to install an alarm system, you want it to work. Otherwise why bother. If for some reason it isn't working then you want immediate support to get it going again. This NOT that system...I look at it as a novelty that Viper bought from generic manufacturer and slapped their name on it. Once it is sold out, I don't expect it will be supported at all. My system: 1. I get 'Panel not connected' frequently. My network is there, I can get to my wifi thermostat. So some of the time I don't have an alarm system. 2. One door/window sensor drains the battery every couple of weeks. 3. There is no way to change your account unless YOU BUY SOMETHING ELSE??? The account sight is totally useless! It worked well for a month, so I bought some add-ons. As of this very moment I have a $500 non-working system. Thats $500 for nothing. I'm guessing these positive reviewers haven't given it enough time...just wait...it will stop working. The main consideration for any alarm/protection system is immediate customer support. Viper has NONE. email...wait...hope...wait...nothing. If you're serious about protection...DO NOT WASTE ANYTHING ON VIPER.

The starter kit has the basics, you will likely want to add on a couple motion detectors and door sensors. So, far the kit works as expected, alarm was set off by our friends and we were alerted on our iphone. There is a 9.99 a month charge if you want to keep a longer history of events, multiple users or store video. I am hoping the product catches on so they continue to develop the applications and third party devices that can be used with the system.

The primary use of this unit is to let us know if our little baby goes out of the house. Everyone know that when they learn how to unlock doors nothing stop them to venture outside. Specially when everyone is not watching or worse when we are sleeping at night. Pros: *Simple to setup but you need to have some technological mind set. *Door sensors work great *No need of special tools to mount the hardware *A lot cheaper than a 3yr contract of many alarm sellers *Z-Wave compatible with optional accesory. (love that I have this option available) *All batteries are included and the most incredible thing is that they don't use cheap batteries. Cons: *Documentation is poor *Siren doesn't speak like other alarms. I miss a voice saying "Back door open". *The sensor that came with the kit was not working properly, went to a local best buy to swap it. The second motion sensor isn't sensible enough for my taste. It works sometimes. People need to have the option to set the sensitivity. *Miss many configurations settings from the web portal. Things like setting what event triggers a message to your email or phone app. Siren volume level for certain events. Feature Request: *How about an optional auto arming on certain hours of no movement activity. Sometimes people forget to arm it when they go to sleep. *I dont have Z-Wave functionality yet but I wonder if I can use a Z-Wave device to react to an Alarm activation event. Like blinking outside lights after the alarm is triggered.

Key fob doesn't work, no support, software barely works, Z-wave doesn't work, I spent $700 on parts all junk! I'll never buy Viper products again!

I installed this product in summer of 2014 and it was a breeze to do so. I have since been using it without any issues.