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Customer reviews

Rating 4.4 out of 5 stars with 22 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.4 out of 5 stars

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82%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-22 of 22 reviews
  • Rated 1 out of 5 stars

    Poor Customer Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service is OK. Problem is with their customer service. Thee is NO phone number to talk to a human. The only way to contact them is thru chat. First autopay did not work. Got notice that my service would be cut off. Went into my online account. It was set up for autopay with a valid credit card. Start a chat with an agent who took all my info but could not understand how to help me. Turns out it was an automated bot that was useless. Finally got a human online. Made me start all over. Could not figure out why my autopay did not work. Had to make a manual payment, If I have to go through this every month I'm going to switch carriers.

    No, I would not recommend this to a friend
    • Brand response from Visible Team
      Posted .

      We want to sincerely apologize for the experience you’ve had. We know that when you choose a digital-first carrier, you expect the digital part to work seamlessly. Falling into a loop between an automated bot and a manual payment process is not the experience we want for you.
      Regarding your autopay issue, I want to make sure we fix the root cause so you don’t have to worry about this next month. Feel free to reach out to us on our social channels: @VisibleMobile (Facebook/Instagram), @Visible (X/TikTok), or our community page at r/Visible on Reddit. Welcome to the Visible family! visible

  • Rated 1 out of 5 stars

    No support

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No phone support I was told phone support available Best buy refuse return

    No, I would not recommend this to a friend
    • Brand response from Visible Team
      Posted .

      This is definitely not the experience we want you to have. Visible is a 100% digital carrier. While we don't have a toll-free number, I am a real person and I'm right here to help! You can find us at @VisibleMobile (Facebook/Instagram), @Visible (X/TikTok), or on Reddit at r/Visible. We are here to help with everything you need! visible

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