Customer Ratings & Reviews
- Model:
- DFILLSIM-CDPLS30-A
- SKU:
- 6642658
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Very disappoint your service.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All - I don't know this email will get it to you. But i have a complain about one of the products you sell. The company is 100% scam. I bought two prepaid sims cards from your company but i cannot activate because Visible required the credit card for activate. This sound very scam to me. What happens to people without credit card? I try to get refund but your company denied it ( The manager on duty name is Efrain @ Orange, Ca). I am an ellite customer from your company and this what I get with the loyal shopper. I have lost $52 but you will lose a lot more from me. Thank you Ps. My member ID 2574609900
No, I would not recommend this to a friendBrand response from Visible Team
Posted .We apologize for the trouble and want to help resolve this. Though a payment method is required for service, we need to look closer into your experience and the refund denial. Contact us @VisibleMobile on Facebook or Instagram, @Visible on TikTok and X, or r/Visible on Reddit for further assistance.
Sim Card
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price! Convenient to have available to purchase.
I would recommend this to a friendBrand response from Visible Team
Posted .We appreciate your feedback regarding our pricing. Thank you for choosing us! Should you need assistance in the future, please feel free to reach out via r/Visible on Reddit, @Visible on X and TikTok, or @VisibleMobile on Facebook and Instagram.
Great service for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service for the price. I have bought this more than once. This is very easy to setup and use.
I would recommend this to a friendBrand response from Visible Team
Posted .We are so thrilled to have you back with us! Hearing that your setup was a breeze and that you're enjoying the value we offer really makes our day. It’s loyal members like you who make our work so rewarding—thank you for your continued support!
Need anything else? We've got you covered! You can find us at @VisibleMobile (FB/IG) or @Visible (TikTok/X), or check out our Reddit community at r/Visible. Have a great one!
cell phone service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great price. service works fine. you must open an account and follow instruction. everything is done online
I would recommend this to a friendBrand response from Visible Team
Posted .It’s great to hear you’re enjoying the service and the savings! We try to keep things as simple as possible by being 100% digital, so it’s awesome to see that the online setup worked smoothly for you.
We’re always around if you need a hand! You can catch us anytime on Facebook & Instagram (@VisibleMobile), tag us on X & TikTok (@Visible), or jump into the conversation with us over at r/Visible on Reddit.
I love
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's springtime, think of such a gift and choose it, always and together
I would recommend this to a friendBrand response from Visible Team
Posted .Spring truly feels like a gift, and we’re honored that you’ve chosen to spend it with the Visible family. Here’s to moving forward together and making the most of the season!
Need a hand down the road? We’ve always got your back! You can easily find us @VisibleMobile on Facebook and Instagram, @Visible on TikTok and X, or jump into our Reddit community at r/Visible. We’re here for you whenever you need us!
Great purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved that the discount code was embeed in activation. Setup was seemliness. Highly recommend.
I would recommend this to a friendBrand response from Visible Team
Posted .Thanks for the wonderful feedback! I'm thrilled to hear your setup went so smoothly with the discount! We always aim for a seamless experience.
We're always available if you need further assistance! Feel free to reach out to us on our social channels: @VisibleMobile (Facebook/Instagram), @Visible (X/TikTok), or our community page at r/Visible on Reddit. Welcome to the Visible family!
Sooooooooooooo good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sooooooooooo good. $26 for 26 months. Such a good deal. Better than my old ATT plan.
I would recommend this to a friendBrand response from Visible Team
Posted .Thanks for letting us know what you think about our services—we really appreciate the good words and the tips on how we can do better! If you need anything else, just hit us up on social media: Facebook and Instagram (@VisibleMobile), TikTok and X (@Visible), or Reddit (r/Visible).
Visible is the best prepaid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it. And go online to sign up. Sim was invalid
I would recommend this to a friendBrand response from Visible Team
Posted .We're sorry to hear about the run-around you’ve had with the invalid SIM and having to return your order. If you encounter the error upon signing up online, please reach out to us on our social media channels: @VisibleMobile on Facebook and Instagram, @Visible on Tiktok and X, and r/Visible on Reddit.
Great Deal!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked without a hitch for Visibles Switch26 promo.
I would recommend this to a friendBrand response from Visible Team
Posted .That is awesome news! We're so glad the SWITCH26 code went through smoothly for you.
We’re always around if you need a hand! You can catch us anytime on Facebook & Instagram (@VisibleMobile), tag us on X & TikTok (@Visible), or jump into the conversation with us over at r/Visible on Reddit.
Visible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding support from Best Buy representative when purchased.
I would recommend this to a friendBrand response from Visible Team
Posted .We absolutely love when our retail partners at Best Buy provide such a positive and helpful experience. Need help later? Find us here:
@VisibleMobile (Facebook, Instagram)
@Visible (TikTok, X)
r/Visible (Reddit)
check phone compatibility
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prepaid card. Make sure your phone is compatible before buying. Just go to their website and check
No, I would not recommend this to a friendBrand response from Visible Team
Posted .That is correct! We strongly encourage everyone to use our compatibility checker to know if your phone is compatible. Just enter the device's IMEI number on the prepaid carrier's 'Bring Your Own Phone' and you'll see if your phone will work in our service.
If you require further assistance regarding Visible, feel free to reach out to us on any of our social channels:
@VisibleMobile (Facebook, Instagram)
@Visible (TikTok, X)
r/Visible (Reddit)
Great Deal!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to get a great deal on this phone plan.
I would recommend this to a friendBrand response from Visible Team
Posted .This makes our day! We're very happy that you found a great deal in our plan, and thanks for taking the time to share your positive experience with us. Stay connected with us for any future support! You can find us on our social channels — we're @VisibleMobile on Facebook and Instagram, @Visible on TikTok and X, and r/Visible on Reddit.
DO NOT BUY THIS FROM BEST BUY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS FROM BEST BUY! I tried to activate it and even though it finished, the SIM card only showed no service and did not work. Visible Customer Support tried everything they could to try to activate the SIM card but to no avail. I ended up had to buy from Visible DIRECTLY and they were nice enough to apply statement credit. Save yourself all the trouble and just buy from visible.com. The cell service itself is pretty good though, once you get past the activation issues.
No, I would not recommend this to a friendBrand response from Visible Team
Posted .I'm so sorry for the rough start, but I’m thrilled we could make it right for you! We really appreciate you sharing your feedback—it's exactly what we need to hear to keep improving. It’s great to know you're finally up and running smoothly. Welcome to the family, and we hope you have an amazing experience with us from here on out.
If you need anything else, feel free to reach out to us on social media! We’re over at @VisibleMobile on Facebook and Instagram, @Visible on TikTok and X, or you can always jump into the discussion on our Reddit community, r/Visible.
Poor Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service is OK. Problem is with their customer service. Thee is NO phone number to talk to a human. The only way to contact them is thru chat. First autopay did not work. Got notice that my service would be cut off. Went into my online account. It was set up for autopay with a valid credit card. Start a chat with an agent who took all my info but could not understand how to help me. Turns out it was an automated bot that was useless. Finally got a human online. Made me start all over. Could not figure out why my autopay did not work. Had to make a manual payment, If I have to go through this every month I'm going to switch carriers.
No, I would not recommend this to a friendBrand response from Visible Team
Posted .We want to sincerely apologize for the experience you’ve had. We know that when you choose a digital-first carrier, you expect the digital part to work seamlessly. Falling into a loop between an automated bot and a manual payment process is not the experience we want for you.
Regarding your autopay issue, I want to make sure we fix the root cause so you don’t have to worry about this next month. Feel free to reach out to us on our social channels: @VisibleMobile (Facebook/Instagram), @Visible (X/TikTok), or our community page at r/Visible on Reddit. Welcome to the Visible family!
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This company isn't transparent and rhe used my card information without my concent... avoid at all cost.
No, I would not recommend this to a friendBrand response from Visible Team
Posted .I’m truly sorry to hear you’ve had this experience; it’s certainly not the standard we aim for. Transparency is everything to us, and seeing an unexpected charge on your card is incredibly stressful. We want to investigate further to determine exactly what happened with that payment and resolve this for you.
You can find us at @VisibleMobile (FB/IG) or @Visible (TikTok/X). Also, definitely check out our Reddit community at r/Visible. We’re always here and we look forward to helping you out!
No support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No phone support I was told phone support available Best buy refuse return
No, I would not recommend this to a friendBrand response from Visible Team
Posted .This is definitely not the experience we want you to have. Visible is a 100% digital carrier. While we don't have a toll-free number, I am a real person and I'm right here to help! You can find us at @VisibleMobile (Facebook/Instagram), @Visible (X/TikTok), or on Reddit at r/Visible. We are here to help with everything you need!
