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89%of customers recommend this product.

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Customer Ratings & Reviews

1-20 of 235 Reviews

    • Brand Response

      VIZIOEntertainmentExpert 

      August 15, 2016

      We definitely apologize for the troubles. This is not a typical VIZIO experience. Please contact us at 877-878-4946 or chat at support.vizio.com for assistance for future assistance.- Jesse VIZIO

    • Brand Response

      VIZIOEntertainmentExpert 

      July 20, 2016

      Thanks for your purchase and feedback on the all-new VIZIO SmartCast™ SB4551-D5. There are rear speaker settings that can be adjusted using the remote control that comes with the sound system that can help adjust the satellite speaker sound and function. If you have any questions or concerns, we encourage you to reach out to our Support team at 844.254.8088. -Lexie VIZIO

    • Brand Response

      VIZIOEntertainmentExpert 

      August 4, 2016

      We appreciate the feedback. The sound should not be dropping out so there may be a setting that just needs to be adjusted. Please contact us at chat.vizio.com or at 1-877-878-4946 and we would be happy to help you with this. Thanks -Randal VIZIO

    • Brand Response

      VIZIOEntertainmentExpert 

      August 11, 2016

      Thanks for your feedback on the all-new VIZIO SmartCast™ SB4551-D5. Because VIZIO SmartCast™ puts control of the display into your mobile device, we’re now able to make updates much faster and more frequently, right to your VIZIO SmartCast™ app. VIZIO SmartCast™ products are controlled using an application instead of a traditional remote. This means that any VIZIO SmartCast™ device can be controlled using most smartphones and tablets. We realize this is brand new technology and it takes some time to get used to it. If you have any questions or concerns, we encourage you to reach out to our Support team at 844.254.8088. - Jesse VIZIO

    • Brand Response

      VIZIOEntertainmentExpert 

      July 20, 2016

      Thanks for your purchase and feedback on the SB4551-D5.

      We're glad to hear you are enjoying the sound provided with this audio system. The subwoofer and bass volumes can be adjusted through the provided remote. The subwoofer and sound bar are already paired out of the box to help simplify the setup process. Feel free to contact us at 1-877-878-4946 if you have any further questions.

      Thanks again for your review! -Randal VIZIO

    • Brand Response

      VIZIOEntertainmentExpert 

      April 3, 2017

      We truly appreciate your review and would love to speak with you directly about your experience to see if we can help in any way. Please contact our customer support team at 877-878-4946 – we’re here Monday thru Friday from 7am to 11pm and Saturday and Sunday from 8am to 6pm CST. VIZIO