Customer Ratings & Reviews

Service was quick and excellent. They were careful with the washer and dryer

The delivery men was great! They were fast and courteous!

I appreciate the professionalism and speed of set up. I was washing clothes within minutes of setup.

I had Geek Squad install my new washer, and the experience was excellent from start to finish. The technicians arrived on time, were polite, and walked me through the entire process before starting. They handled everything—from unboxing and setup to hooking up the water lines and making sure everything was level and secure. What stood out most was how efficient and knowledgeable they were. They checked all the connections carefully, ran a quick test cycle to ensure it was working properly, and cleaned up after themselves completely. They also answered a few questions I had about the features on the washer without rushing. For anyone buying a new washer, I highly recommend adding Geek Squad’s installation service. It saved me time, gave me peace of mind, and was well worth the cost. Everything was done professionally and correctly the first time.

Great washing machine! I work in a commercial kitchen and my old washer was not getting my work clothes clean completely. My dryer died so I decided to get a new set. I hated my old one did not have the agitator so I sprung for this one with the agitator and suddenly the clothes I thought were ruined were like new again which was great considering I wasn't ready to throw away four pairs of Levi jeans. Fully capable of taking on some of the hardest messes I could make. And the washing machine has plenty of room for those giant I'm going to be lazy loads or even my biggest comforters. She's a solid machine for sure

The technicians for the install were very knowledgeable and excellent workers. They were courteous and worked swiftly. They pointed out some issues that are being addressed by plumbers, without their input we would never have been made aware of the hose connection issue. I thank them very much for their dedication and service.

Excellent Customer service right from placing order to delivery of the item. I had recently placed an order for delivery of a washer and everything happened within 2-3 days and smoothly. They installed my washer so fast and also helped haul away my old one. They seemed to be knowledgable and experts in their work.

Quick and professional. You can follow their progress on an app for an estimated arrival. They called before they arrived. Two very polite men showed up. One measured all door openings and the other unpacked the washer. The two of them hand carried from the street, across a yard and into the basement down steps within minutes. The guy hooked up the washer, made sure it worked and had us sign for it. The entire experience took 10 minutes, which was impressive.

I was expecting the delivery and install to take a an hour. They were in and out within 20 minutes, granted we did have our old set already pulled away from the wall. The install techs were on time and friendly.

We did extensive research on washers before purchasing and hands down this was the washer for us! We specifically needed the unit to be quiet as it is very close to our family room. The clothes come out fresh and not wrinkled. Love the easy access of the front loader, too! Holds heavy bedding and I can hardly hear the unit when it’s running. Overall this is a really great washer and Best Buy’s price match guarantee made it an easy buying experience.

Installers (3) made numerous trips up and down steps for equipment. No damages getting into house, downstairs and into laundry room but didn't want to level machine - asked if we had one, did get their own in truck. Also did not have a snap tie to hose iinstall hose into drain pipe - looked like blue painters tape that they used. Set the machine for test run - and left. Didn't wait to see if all ok.

They installed the drain hose to far down and it went into the j trap which let sewer gases escape up the drain pipe. I did some research and put drain hose 7" into drain pipe and it corrected the problem.

Great experience. Two guys came in and set up my washer. They even showed me how to use it by removing their soiled work clothes and washing them in my new unit. We hung out and chatted over some fresh lemonade until the cycle was done. I was impressed with how clean their clothes were!! They even let me try on their outfits and help with their next delivery. I did like 3 or 4 with them and they decided to hire me on full time. They only paid me in sandwich’s so I quit after the first week. Washer still works great.

Installer was top notch. Just had purchased my home and had a new washer and dryer purchased from Best Buy. It was raining and the installer took his time to make sure he did track dirt on my new floor did not ding any of my new home doors and he was fast and efficient. He also took the time to inform me how the washer and dryer would work including he did a test cycle run. I was more than pleased, I was thrilled. Excellent hard work on the installers part and he was informative and friendly, I won't hesitate to go to best buy for another purchase,

Quick and painless installation. The technician was highly proficient and professional. They navigated a cramped and difficult space easily and efficiently. Save yourself the trouble and headaches and let the pros from Best Buy handle it!

Workers came in and set up washing machine quickly and securely. They were kind, conscientious, polite, clean, and fast! They ran a cycle to ensure water was properly filling. If I could give 10 stars I would!

The install was done professionally and quickly and they test ran both washer and dryer to be certain all was working properly and to be sure I understood how to operate both appliances

The guys who delivered our new washer were nice and informative. They were very quick and did a great job! There was a digital issue that they quickly resolved. Our old washer was very heavy, and they were super polite about it. I highly recommend using this service with Best Buy. We've had about 5 appliances delivered and installed over the last 6 years, plus some relocated/haul awayed. Always a great experience!

I am happy with the washer. It is quiet, and senses the load and tells you how long it will until load is ready to be removed and placed in dryer. It has been 6 months and so far I am happy with it.

They did an amazing job and did it quickly. The machines work great and are very quiet.