Customer Ratings & Reviews

It was super easy and the guys were on time and very kind

The installation was done professionally and fast! No issues.

We were concerned as the only option for bring in the appliance was thru the front door and down two long hallways. We live on the side of a mountain so the driveway is a real nightmare for deliveries. These two, Jr. and Mediro used slings to bring the machines up the drive thru the hallways keeping our gorgeous walls and floors unscathed. Treated us with the upmost respect for our home

My installer Deric did a great job! He was fast, efficient, and friendly. Awesome employee!!!!

Great Service from our installers. Quick and efficient.

We love the washing machine, however, I will never buy another product from Best Buy again. The customer service is the worst, although everyone at the store was fine to work with, however, we’ve had nothing but horrible service from your phone cuservice stomper service and your credit department. Can’t get anyone to help you and we’ve had several problems with charges,, credits and delivery. We were promised a $75.00 gift card for the scheduled day they were suppose to deliver it, (didn’t show up) and now I can’t get any One to help me. Also had to return the first machine and bought a lower priced one an never got credit for the difference. Trying to get someone on the phone is ridiculous and almost impossible. Been put on hold on more than one occasion and the agent never came back after an hour. I used buy all of my electronics and items that you’d had in the store, but will never will again step in a Best Buy as long as I live and will never suggest to anyone that I know buy there either. I can buy the same things at Lowes or Home Depot.

Great service, friendly and efficient, product has been working great since.

The installers were good at communication, called me before coming, came in the installation window, very friendly and knew what they were doing, and installed it efficiently. First time using Best Buy for appliances and installation, and with such good experience, would use Best Buy / Geek Squad in future.

I was well informed on delivery schedule, which included the exact day and time. Installation was very professional!! The original purchase did not work properly, but the exchange was seamless. Original delivery was on 04/06/2021. Second delivery was set up for 04/14/2021. A little inconvenience, but we got through it.

The two men who installed our new washing machine were very fast and efficient. They did not mess around but got the installation done and left. My only suggestion as that it would be nice if at least one of them would have been a little more sociable since they are coming into our home as unknown individuals.

Working great so far. Easy to use. Top washer is great for small items

Both installers were very quick, proficient, and everything was done proffesionally

Juan and his partner made sure everything was perfect.

The gentleman that did the install was amazing. He did it quick and fast. Product was also amazing.

Washer installation went very smooth. I didn't have to worry about a thing where to hook up hoses and all that. Love how the crews are well trained, kind, very professional, and knowledgeable. Love the best buy crews delivery teams. Best buy at its best!

The installers were great. They did a fantastic job and were very polite and professional.

Our installers were on time and very professional. They also took care not to Damage our floors

my washer was installed quickly and professionally, installed and cleaned up in about 30 minutes

We were told our washer would be delivered between 9am-noon. As soon as the service men realized they were going to be outside that window they called to update us on their new delivery time and kept in contact with us to give us updates on their arrival time. Their instructions on how to use the washer were thorough without being overwhelming. As soon as they left I popped a load in and followed their instructions. EASY!

The 2 gentleman assessed our home, and swiftly installed the washer on the 2nd floor in our home. The connected it, tested it, and provided a quick how to of use. No damage was done to our washer and we were happy. Set up was complete in 15 minutes. Took a total of 30 minutes to install both washer and dryer, to include hauling away our old machines. Excellent!!