Customer Ratings & Reviews

The whole installation process was very quick, maybe less than 20 minutes. Definitely much faster than if I did it myself. I only took off one star because the install guy was missing the steel water hoses for the hookup, and stated that I didn't order them when the receipt clearly showed the contrary. He ended up telling Best Buy that I didn't accept the hoses, which was baloney. Luckily Best Buy gave me another set, but there was no need for the install guy to lie about the hoses. Have some professionalism.

I had my washer installed by the nicest people. They new what they were doing. Didn't take any time at all to get it done.

I wish they would do the heavy lifting, but leave installation to me. In the beginning they wouldn't do the install because my cabinets were too low. They were not. I moved them 3" even though I had 1.5" of clearance. They requested a foot which was ridiculous. Once they came back they were quick and thorough. Friendly and made sure not to make a mess as well. Hose routing could have been a bit neater, but it works. Had to level the washer a bit more after a few uses.

Polite, tidy, and efficient installation of our new washer. Also, helped me link the washer to my phone so that I can get notifications.

This was a top professional installation. Fast and easy The installers were experienced, courteous, on time and very careful when installing. Testing everything before leaving. Thank you!

The installers called me prior to arrival. They were earlier than expected and asked if I was available. They were very careful removing my old washing machine and bringing in my new one as they had to go up and down my finished basement stairs and into a separate laundry room. They made sure the machine was balanced, not leaking, and was working properly. They showed me how to use some of the digital settings and answered my questions. They also handed me my Whirlpool warranty card and told me to make sure I submit it as soon as possible so I have coverage. I think this was the best delivery service I have ever received.

The delivery and installation of the washing machine was very professional. Arrival was in the quoted time window. Personnel knew what they were doing and did it efficiently and courteously.

Excellent job he did very quickly and was nice done

The two Installers called ahead of arriving, & were right within their Time Window. They took excellent care with everything, including the need to disconnect my existing Dryer (then RE-connect it) in order to get the washer moved in its niche in a Laundry Closet, which was blocked by my granite counters from directly moving it in (without first moving the Dryer). Some places, like Home Depot, won't do this at all; others, like Sears, charge more for everything needed (like Washer hoses, & "Relocate Existing Appliance").

Love this washer, with its large tub, no agitator, and wi fI signal to my phone when a cycle is finished, but it arrived with a water leak. After 2 more visits from a technician, it’s working perfectly. Honestly, 2 more visits? That being said, I am completely happy with the politeness of the techs, the delivery service (although the techs said someone would call us to set up an appt and I had to call them to schedule it), and the quality of this washer.

guys bring the washer did good job installing with no damage to anything and no mess

The gentlemen who did my return and my install were amazing! They were in and out in a jiffy and took care of everything without question. They were kind and answered all my questions. I will always go to Best Buy for appliances just because of the way they handle their installs.

Great service! Quick and easy! No regrets! Would recommend!

Delivery and installation was prompt and with courteous service. Knowledgable crew communicated effectively and were accommodating. Excellent all around.

I put this on the washer review. But the people that installed it were awesome! They were in and out in probably 5 minutes. That’s what it felt like. I remember one was names Larry. Me and my husband were running 5-10 minutes late and they said no problem and just unloaded everything outside. When we got here they were super nice and helpful.

This swap out on the non-working washer was perfect. The installer was polite and fast. He used safety guidelines. No problems!

good service on time, respectable, clean, efficient done right

Kudos to Ricky. He was very friendly and professional on my install. Took extra time to answer all my questions. I didn't measure correctly and my pedestals were too tall. He recommended 7" risers instead. He showed me how to order those with a simple exchange. He was right back out the following week to install the risers. Would highly recommend.

Boys were friendly! Boys were very fast at taking the old one out and putting the new one in!

The delivery guys showed up on time and installed the new washer quickly and professionally. removing the old one at the same time.