Customer Ratings & Reviews

I needed a backup system for my computer and this product fit the bill.

It took about 12 hours but I moved over 3 TB of data overnight with no issues.

I like it but I didn't like having to reformat the drive for my Mac.

Very easy to set up. A great way to store your video and music downloads.

Unpacked this drive and had it set up in no time. Software was very nice.

I'd recommend this to anyone needing back up, dynamically. Safe and secure.

Fast, REGISTER with WD, they will NOT warranty it if you dont!

Great external drive. Excellent for backups and great speed!!

Good for backup, but not suited for high data transfers.

It's working fine for me wish was a little cheaper.

It's an external USB disk and it works just fine.It's black.

came fast as described, using as an extra hard drive

Great deal for a backup drive plus can't beat plug n play

Great purchase!! Lots of memory and looks slick!!!!

Held all pictures and videos on our home computer.

If if plan on using this as a bcak up hard drive plan on buying a different back up software because the program that comes with it simply does not function effectively at all with large numbers of files. The hardware itself seems to be fine.

I have an old one that worked fine with my mac. I didn't have to set anything up. Maybe because I used it with my HP before I got the mac. I didn't read description as I assumed since I didn't have to do anything to program before I wouldn't now

This was purchased from Brazil, delivered to a US address and I picked it up there. This was one of 4 items. Delivery was on time! When opened it up to install had issues. All hardware was presente but only a sheet with all the warranties (many languages) and a small sheet of how to connect it. Searching the WD support site, I was able to download drivers, software, applications, manuals, etc. It would not get recognized my computer, running Windows 8.1 Pro of 64 bits. Finally was able to determine disk was 100% blank, nothing. After using HDD management software and some issues with Windows, system finally recognized it on the USB. I am testing Western Digital SmartWare at this time, for a few days, and it is wonderful. I have more than 1.6 million files on 2 drives (Raid array) and WD drive internal for 1.8 TB. In a few hours, it "backed up" both drives. Was concerned as as it Works, shows what is going on as to what is done and what could not be done. Not sure why, but when done with "normal" files it returned to some 1,200 files of 400 Gb in the separate list, and in less than an hour they were backed up. I only keep 3 versions of programs modified, and did several test while actually modifying documents, power points, etc., and it does a perfect job. Seems as soon as I save it, then go to file explorer and open the directory, the file is there. I am now an IT consultant with 45 years’ experience in IT, from advance system programing to sales support and datacenter management. What this simple product does is amazing. Should be easy to install (if instruction manual and CD were included) and operation, I really think that in 5 minutes a 7 year old could be handling it. It performs backup and restore as good as a large datacenter would have. Since disk, capacities are so large, this is a very economical solution. As a note, you get 30 days of use of WD SmartWare, and after about 5 days of testing, purchasing it is worth every cent. As a professional consultant in IT, My Book is a perfect solution to small business and home office users to save yourselves hundreds of hours of rebuilding if you lose your system for any reason, including hardware theft, which must be considered. Will be hard to find a better SOLUTION than this, unless you want to pay 100s of thousands of dollars to the large manufactures.

Over the past few years, WD has produced fairly reliable, consistent products. Unfortunately this one is not on that list. Frequent disconnects, slow speeds, and data errors plagued this device. Replacing the USB cable that came with the device with a cheap Amazon-branded USB3 cable doubled the throughput. However, the disconnect issue remained. I contacted WD regarding this, and they promised to send out a new cable, but never did. Eventually I returned this device and replaced it with a Seagate 5TB model, and I couldn't be happier -- more storage, more speed, more reliability. Skip this product.

beware, if you lose, cannot remember or misplace your access password you will not be able to access your backed up files. If you do not have a password your files are lost!