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Customer Ratings & Reviews

Your price for this item is $369.99

Customer reviews

Rating 4.1 out of 5 stars with 63 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are pleased with the My Cloud Expert EX2 Ultra 2-Bay 4TB External Network Attached Storage (NAS) for its easy setup process and reliable performance. Many users find it simple to set up and use, making it a great option for home storage. Customers also appreciate the storage capacity of the device, allowing them to store a significant amount of data.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-63 of 63 reviews
  • Rated 1 out of 5 stars

    Horrible design and tech support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frequent errors that WD admits- power loss detected, firmware auto update that keeps repeating that WD says should not happen, Can’t uses surge protector, Can’t map mycloud or passport no writable surface Can’t access

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love my NAS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this item for a month now and love it. Set up was easy and I was easily able to network access to it over 2 of my computers (save files to and access to). I love it and would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Problems Began Day One

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WD MyCloud EX Ultra is the easiest NAS drive I've setup and the options for accessing it are numerous. The downfall for me is that an hour after setting up the drive I got a critical notification from the unit stating the drive one volume had been degraded. After reading through a few forums regarding the drive I was able to determine that I needed to run a rebuild on it. It seemed to be running OK so I then began moving files to the drive but the more files I moved the slower they transferred. Now three days after the initial setup there was another critical notification that the fan was not working. With three issues happening in three days the drive is being returned tomorrow.

    No, I would not recommend this to a friend
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