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WD - My Passport 1TB External USB 3.0 Portable Hard Drive - White-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 7817 reviews

97%
would recommend to a friend

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  • Rating: 3 out of 5 stars

    Somewhat confused

    Posted
    jacrgram
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    When my old computer was dying it was recommended that I look into this "Passport" for large backup, rather than use multiple ("thumb") flash drives. So, when I was at the store to look at a new computer, I did purchase this. One of the selling points for me was that the storage is equal to that of the computer, so there would definitely be enough space to hold all necessary going forward. I'd never used one and found it far more confusing than a flash drive. It gave directions to register, download a program, and set up scheduled download times. This took quite some time. I then wasn't sure I was properly giving instructions to back up the folders I needed to hold for transfer to new computer. I had to leave it run for hours; and when I re-checked it seemed to be done. It cited the amount of space used, but no indication that all my transfers had been successful. I didn't like the "lack of communication." This is often the case today when someone does not have previous familiarity with task at hand. An online instruction guide was available, but having to go back and forth, scrolling to the correct page for instructions then returning to processing screen was very tiresome and confusing. Not feeling at all secure, I decided to do some transfers to my regular flash drives as well, but I ran out of time, as my installation was scheduled to begin. After I transferred everything from the Passport to the new computer, I found that some important folders had NOT transferred. I don't know why -- very possibly my own error, since I didn't understand what I was doing. Fortunately, I'd kept my not-quite-dead old computer handy, hooked that back up, and did another transfer to flash drives, and successfully downloaded the missing files....well, most of them: for some reason Dropbox would not transfer and I had to put it onto my desktop instead. With all the confusion, I probably wouldn't know how to succeed any better a second time. Good and bad at same time, I was later told that I hadn't needed to go through the registration and other steps I took, that they can just be done without all that. How can one know that without instructions to the effect? At present, after receiving help, it is continuously on and plugged in, and it is supposedly downloading info daily when computer is not in use. I hope this is true! Again, someone who already had familiarity with such a device might happily attach it and see successes. I'm not in that position. And I don't know how to test to see if the daily backup is taking place. So, for those in similar positions to me in terms of experience, I'd say this might be a good device, but get good instructions prior to purchasing and depending on it. For those more savvy, perhaps it is a good buy without caveats. Including my sharing of all concerns and the ensuing recommendations, I'll state that I'd recommend this in hopes someone else can feel better prepared for success. But for those in my position, I might not actually recommend it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    REAL GOOD So Far, But Only Limited Use

    Posted
    SpockCO
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have to state at the outset of this review that I was REAL HESITANT to choose this particular Western Digital - My Passport portable drive to serve as my "backup only" drive for my brand new Windows 10 laptop computer: my PRIMARY computer. ... At the time I purchased this drive, October 12, 2016, there were still NO reviews for these drives posted on Best Buy's site. These "new" style My Passport drives had only been available for a couple of (maybe 5 or 6) weeks. I was "buoyed" by the fact that the Western Digital My Passport series of portable drives have been around for MANY years now and have garnered a superior reputation for their overall reliability. I was also supported in my final purchase decision by the fact that ALL of my "desktop" hard drives are Western Digital My Book/My Book Essential hard drives (numbering six now, ages 1 to 10 years). I KNOW Western Digital IS committed to manufacturing really reliable hard disk drives, AND they support what they sell: I have personal experience that says so! In regard to this particular Western Digital - My Passport 1TB External USB 3.0 Portable Hard Drive, my current experience is limited to less than 8 hours (more or less) of actual use. ... I took this drive out its box and removed it from its "scratch guard" sticky wrapper just long enough to perform 2 backup tasks on my brand new (fully set-up and "loaded") Windows 10 laptop computer. NOTE: At the time I performed these backup tasks, my computer's internal hard drive was loaded with OVER 300 gigabytes of "stuff" so the backup tasks were both well over 2 hours. --> The drive worked just fine, NO glitches or hiccups whatsoever, and that's about all I can say, because as soon as I was "backed up" I re-wrapped my new drive and put it back in its box for long-term storage. I can say that I really appreciate that these drives are available in several different case colors so they can be separated/segregated for several different devices (users) and different storage purposes. I picked red on purpose so that I will always know that the red drive is the most critical drive I have (backup ONLY), because it is storing thousands and thousands of media and document files that I have been collecting/creating for more than 20 years now. The colored cases are just so much more distinctive than ALL the other portable drives I own that are only either, black or silver; it gets REALLY confusing after you have more than a half dozen of each attached to five different computers in your household. I can also say that I AM (now) a HUGE FAN of USB 3.0 data transfer speeds!!! My 300 plus gigabyte backups used to take 6 to 7 hours each with only USB 2.0 available. USB 3.0 is such a refreshing change of pace (literally) compared to the old USB 2.0 standard.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to use, Great for freeing up space

    Posted
    Aimallis
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We purchased this external hard drive for my mom. She has an issue with taking 10's of 1000's of photo's and then uploading them to her lab top. After time, the lap top started run slower and slower and was way less efficient then what it should be. We had talked to her about purchasing a hard drive to help allow her computer to run at a better speed, but fear of the unknown made her decline every time. Recently, while trying to work on her computer, she was having such a difficult time, she decided to give up and go out computer shopping. After much convincing, she finally allowed us to purchase one as a gift. For the price, we couldn't ask for more, She was scared of losing what she already had, or being so computer illiterate that it would be more of a hassle then help. She was able to easily plug the hard drive in and navigate rather quickly. The size works extremely well for her. Having the 1TB for a million pictures is highly recommended! The size of the device it's self is palm size, and does not require much space. The item was fairly simple, light weight and over all works for the purpose she needed. I highly recommended this device for anyone that loves pictures, never erases them and can't figure out why the speed and quality of their computer is junk, Defiantly a 5 star item for the fact that it not only functions well, if not better then expected.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Exactly what I needed

    Posted
    pwm07
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed to make a system image of my Windows 10 operating system. I read different reviews of external hard drives and ended up purchasing this WD My Passport 1TB External USB 3.0 Portable Hard Drive in blue. I never made a system image before and there were no instructions with the hard drive in the box, although there was WD contact information on a sheet in the box if one needed to contact them for help. I went on line to "How To Revive Your Windows 10 Installation With System Image Recovery" by techrepublic and they had a detailed procedure with pictures explaining how to create a system image in Windows 10 to an external hard drive and then how to recover a system image from an external hard drive to an internal hard drive through the built in Windows 10 software. I used their information to create a system image and then transfer that system image to an internal hard drive. This WD 1TB external hard drive worked great. I had no issues at all with creating the system image and then taking the system image from the external hard drive and importing it to an internal hard drive. I am very happy with the performance of this WD 1TB external hard drive. I didn't know for sure if the system image would clone the hard drive exactly; that is bring over all my favorites, my programs, my E-mails, and data. I can now tell you that the system image is an exact copy of the hard drive. Nothing is left behind. This WD 1TB external hard drive and Windows 10 work great together.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not Plug and Play

    Posted
    crescentmotor

    The WD My Passport is marketed as a plug and play product (no instructions provided and supposedly unnecessary) but it falls short in that regard. Anyone not computer savvy is likely to struggle with this product. The WD Discovery software did not recognize the My Passport drive. That resulted in time consuming phone calls to WD support (case 13086296) to learn (from someone that was extremely hard to understand with a foreign accent) that downloading multiple individual software programs directly from WD would be necessary. In addition the WD Discovery software will not eject the drive. I use Windows 7 Home Premium and Safely Remove Hardware also will not eject the drive. I have followed all potential solutions offered by WD's website and other potential solutions available on the internet and nothing works except for a hard shutdown of my computer. All my other drives eject properly from the same USB 3.0 port. This is a known problem with WD drives that has existed for many years with no remedy by WD. Finally, My Passport is very slow and took almost eight hours to upload 473 GB of data, which is slow for USB 3.0 standards. In summary, My Passport leaves a lot to be desired and I am trying to decide on whether or not to return for a refund. As a side observation, the number of high reviews on the Best Buy site is quite amazing to me and is quite different from the ones found on Amazon for this product.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    WD - My Passport 1TB External USB 3.0 Portable Har

    Posted
    whl2
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This model is the latest generation of the many My Passport drives I've owned or purchased for clients. They have proven reliable and good performers. They have incrementally improved with each new generation. This model features a new case design which most notably replaced the rounded corners with sharp 90 degree ones. Otherwise it should have little effect on use. BOTTOM LINE (for the impatient): The new model is a little bit faster than last year's and includes the 4TB model added to the previous generation My Passport Ultra early in 2016. This model (I got the 4TB size) is just noticeably faster than the 2015 model on sequential reads and but especially writes using Crystal DiskMark. This My Passport has a new design that replaces rounded corners with pointy ones and adds some odd (to me) styling to the case. The new case shows fingerprints and scratches much more than the old. It's a purely aesthetic change. Other than outward appearance it's functionally almost identical to the 2016 My Passport Ultra model. If these differences are not important for you or you prefer the old model's aesthetics, you may want to get last year's My Passport Ultra or this depending on which is least expensive at the time. You'll have an excellent drive in either case.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Does not give much feedback as to what it is doing

    Posted
    mk004
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The older version Passport used to show what documents it was currently backing up. Now I really don't know what it's doing, other than I have xteen thousand gigabytes to go in a tedious process, with no forecast for when it is going to be done. I have to memorize the shortcut computer file names of each of the three computers I am backing up. The backup process goes for several hours before it shows any real progress. No reminder to set the computer to not shut down in midstream. I am assuming the documents I wanted backed up were, in fact, backed up. I tried some of them, but I really can't tell if I am seeing the document currently ON MY COMPUTER, or the same one ON THE PASSPORT. All in all, a very confusing product with very little helpful information. The instruction manual is there, but it is really not clear what many of the references mean. I have an older WD passport that I do not feel is reliable anymore, that's why I got this one. But the old one did tell me what it was doing at any moment. The operating system has gone downhill. I think it's working, but I really won't know until I have a hard drive failure on one of my computers some day, and that's the reason for this machine.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    My Passport downloaded all info.w/lots memory left

    Posted
    LYCAN
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this device when I had my computer in at Best Buy to remove a malware problem and it was backed up by the Geek Squad, all information appears to be on the device. Only problem I can't figure out how to work the device and do another back up of my computer since no instructions for using device was included in the package. Inside box was a site to go to for instructions, but that lead to a 2 page info. stating it was easy to use, but still no instructions on how to use ? So I chatted with the geek squad on line and was told it would be better to bring the computer and the My Passport back into Best Buy to learn how to use the device, I have not had a chance to do that yet so it's hard to give a complete review on this device at this time. Everything seems to cost more money nowadays, and less help is supplied in the contains and the sites your referred to are usually hard to understand and/or of no help at all even when it states "easy fast set up instructions included" where are they ?? I only recommend this product because of the memory it's able to hold.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    All your memory problems instantly solved

    Posted
    CutenBored
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My HP All-In-One is 6 years old at least but it's still a good computer, and perfect for an 11 and 13 year old who still haven't quite grasped how much money all this tech that they've known all their lives actually requires. The computer had a fierce virus but the milliions of files on the computer from 6+ years of use were just too much to search each and every file. The Geek recommended the external drive and we got it. Everything stays in there and we only bring over what we need everything else... All those old files, with the exception of the pictures maybe will likely never be seen or heard from again. The computer runs as fast as the day we got it. Amazing!! I'm computer illiterate but I know this is a solid item to have as you can save everything on an external drive then the small or large amount of memory on your computer stays intact and your computer doesn't drag. <3

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Does What It's Supposed To Do

    Posted
    Posted1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My wife's PC started the ever more frequent "Blue Screen Of Death" so we decided the right thing to do would be to ignore it and then be super disappointed when she lost everything... No... Wait.. That's I WOULD HAVE done...Instead, she decided to get a portable drive to back her stuff up. We went to BB and looked at the decent selection and found this little guy. It had pretty good ratings and was (as is most stuff we buy) on sale so we went with it. We got it home and unpackaged it, plugged it in and after a handful of minutes formatting, it was ready to go. She was able to move all of her important stuff to the drive. Transfer speed was decent and no files were lost, so yeah, it did what we expected it to do. I gave it 4 stars due to the little longer than expected format time compared with other portable drives we've used. In all, I would recommend it and would buy again since the price was right and the performance was as expected.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    This drive is not reliable.

    Posted
    James
    • My Best Buy® MemberMember

    I purchased this to backup my laptop files. I spent several hours over the course of three days or so moving TONS files to this 1TB hard drive. Today the drive was accidentally disconnected from my laptop without ejecting it (NOTE: the drive was not in active use, it was merely connected). After this, the drive was corrupted. After attempting a fix-disc, it started operating properly but ALL files GONE. I'm in the IT industry and have used MANY external hard drives and have NEVER had one go this bad with a simple non-eject disconnect. Also, I attempted to return to Best Buy for store credit so I could purchase a different drive. They have proof that I purchased the product at their store, but they would not allow me to do this because it had been longer than 2 weeks since my purchase (it had been around three weeks).

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect External HD to back up 2013 iMac

    Posted
    Junior
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The big benefit for this hard drive is the USB 3.0 speed, this drive backed up my 2013 iMac in 45 minutes. MUCH faster than a Western Digital USB 2.0 external I have - the time capsule back up in this took well over 2 hours. Also moving large videos, photos to this drive is super fast. But keep in mind, this model is made for Windows/PC, you will need to go into Mac Disk Utility to format it first, very simple. Hook the drive up via USB, go to Disk Utility, "Erase" make sire you format it to Mac Journaled. The process takes no more than 7-10 seconds. Once that is done, this is now a Mac formatted drive. Apple iMac Time Capsule can now be use. This also comes with a free one year trial of WD Cloud service. Nice little perk.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Helps me back upmy files

    Posted
    Bowhunter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have been purchasing so many items, it is hard to find where to start. I call Best Buy my favorite toy store because I have purchase several of almost everything in your store for my family and me, from TV's, electronics, automotive electronics, lap tops. computers, cameras, programs, components, accessories and I don't even have enough room to say all I have purchased. I am in Best but a couple times a week for years, because I enjoy the great service, and have always been happy with everything I have purchased. I know the store buy heart and even bring my friends and relative there to help them find what they need. As I said, it is my favorite place to shop or even just see what is new. Your Geek Squad technicians and sales people always have good advice and are very helpful. What more can I ask. I am 81 years old and enjoy doing things for my family and friends. Thanks for your good people and great products. Dave My latest purchases were a laptop and a 1 TBWD Passport back up hard drive (external), and some programs.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Product

    Posted
    ernestt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When my old 14 year old desk top computer was essentially full of data, I needed to back up the files, documents, and photos on to an external disk drive. I got the 1 T passport external disk drive. It was very good if you knew what to do. I thought that I could use my wife's laptop with Vista OS. Big mistake! All that was displayed was I needed to get a program to display DATA. My two daughters had Windows 7 and Windows 10 on their laptops. I decided to use Windows 10 and the files opened up beautifully. I couldn't find any e mails that I thought the Geek Squad had transferred to the external drive. I had to return back and found out that there was some glitches that needed to be over come such as converting my free e mail program to a paid program to be able to down load the files to the hard drive then transferred to the external drive.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Ample Storage, Easy to Use

    Posted
    Aura
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this external hard drive because I was transferring all my information (documents, photos, scans ...) from an old PC to a new Desktop computer. I needed a safe and secure storage unit to house all of this information as I did not want to transfer them onto the new computer. It was easy to transfer all items from the PC to the external hard drive; Western Digital has a fantastic security system that you customize to your needs. I have since connected the hard drive to the new desktop computer and again found it easy to access my information as needed. I feel confident having my personal information stored offline knowing it is safe from viruses and allows more space on the new computer. An excellent value for the price. I would recommend this device to friends and family.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy setup, Fast transfer, plug-and-play

    Posted
    DMM418
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have been nothing but pleased with this external hard drive. As the years have passed, my fiancee has taken more and more photos that seem to end up on my gaming computer. Well finally the hard drive filled and I needed to add something external, that way photos/videos could easily be transferred or viewed on another computer. Picked this hard drive up and it couldn't have been more simple. Didn't need to install the software as the computer auto-recognizes the hard drive and it was really a simple drag and drop. Transferred roughly 300GB of photos/videos in about a hour and twenty minutes. Not bad at all and it retrieves the files as fast as I want them. I will also note that this is compatible with XBOX One as an external hard drive. The price point for 1TB is on par with every other place selling this (even Amazon) so really no complaints.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    This Drive is SLOW

    Posted
    TechMan
    • My Best Buy® MemberMember

    I have 5 WD hard drives and they are all My Book types. This is the first time I've ever bought a My Passport and it's very slow. I'm not here to say bad things about it because it does work but it's so very very slow in the backup phase of using it with my Mac. The My Book takes off and gets the job done fast but not with this unit. It can takes hours rather than an hour like the WD My Book. If you're looking for portability then this is it but be warned that it's very slow. I'm having other problems with it also. It seems to never finish it's back up but the back up shows to have been completed. I've never had a problem with My Book or Elements.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great drive for storage and backup solution

    Posted
    KC2018
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this drive as a backup solution for all of the laptops in our home. This drive works perfectly for that. After plugging it in directly to our WiFi cable modem router via the USB port, I configured the drive for backups over our wireless network using the router's built-in backup/restore application. This drive is now backing up all of our laptops automatically directly over our home network. This drive includes its own backup/restore application and utilities, but I chose to use the router's backup/restore application instead (my preference, that's all).

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great to backup PC systems

    Posted
    SP99
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Able to use HD to backup both laptop and Desktop using Windows system backup. Windows does not backup files on SD so manually copy the drives I want to keep on Passport HD. Have a difficult time at first understanding how to use s/w came with product. Found some Youtube videos that explained how to use the s/w that is just for data backup not system backup. I am unable to keep the HD all the time connected to PC or laptop monitor goes black and the PC the monitor is not recognized if the HD is plugged in before the PC systems are booted up. Tried to contact support but they did not understand my question. I get enough value from the product w/o support and how I want/need to use it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Make sure you get the right one.

    Posted
    compamanny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have a mac and I wanted to get an external hard drive that would be compatible with my Mac. The Best Buy that I went to only had this model in stock, s I bought it thinking that even after making some adjustments to the hard drive it would work. I tried to properly format that drive to be Mac compatible, but after sever attempts found out that in formatting the drive the entire 500 GB had somehow gotten corrupted. I returned it to a different Best Buy and found out that this company makes an exact same model of this hard drive that is MAc ready, no formatting needed. It isn't that company that is bad but just the fact that the first Best Buy that I went to did not have the proper product. My advice is to inform yourself before making a purchase of a hard drive.

    I would recommend this to a friend