Customer Ratings & Reviews

I'm not impressed with this item. I have yet to figure out how to use it. There are virtually no good instruction for its use.

I have been looking for a portable drive that will work with my Mac and Windows PC and this works perfectly without formatting. I use the wireless feature to back up my iphone photos and it does auto back up too. For ios 11, make sure u change your camera setting to most comPatible to save photos to jpeg instead of the .heic file as it is unreadable at this time. very easy to use. Just download MyCloud app and you are there. Read the instructions that came with it. Detailed manual is also on their webpage or the my cloud app.

Have had it for almost like a month now. It’s just expensive for what it can do!

So far my experience with this drive has been great. It was easy to setup, to change the password of the wifi, and to connect to it on my iPhone via the WD app and connect to it as a server on my Mac. I thought I'd only use this when I'm traveling, but I might end up using this at home as well. My only complaint is how bulky it is. It's a lot heavier than I thought it'd be. You'll want a case for this before taking it on a trip. Otherwise, I'm excited to use this as I travel while capturing footage and images on my SD cards!

Not easy to call used Not easy to call used Not easy to call used

Videos are useless to try to stream. Far too slow.

The drive concept is great. The fact that it has 10 hours of battery life, and can charge your phone in a pinch, is pretty cool, especially on a backpacking trip. The SD card import speeds are terrific, great for DSLR camera backup. The wifi is handy, and is not intended to replace the USB connection in any way, it's best for casual file transfers and MP3 audio or 720P video streaming. Good Stuff: SD Import: OK, so I have backed up the contents of my Android phone SD card. My Note4 shoots nice 16MP photos and 4K videos. There are tons of other data on the SD card. On first import of the SD, it took longest, successive imports, it was to my delight, much faster! WD is doing some tricks here to only transfer files that are changed/added recently. Nice. In my 'real' camera, I have a 64GB card in there, and shoot mostly RAW images in tandem with JPEG. The card ignores any files previously imported and copies the new stuff. The downside, the folders are split up by import, so you have to merge later on. In any SD instance, there is a handy 4-segment LED bar that goes from 1 (empty) to 4 (full) as the transfer takes place. Very cool! You do not need a PC or APP to watch status. Great for that long trip without AC power... USB 3.0: It's fast enough. It's USB 3.0, or even backwards compatible with USB 1 and 2.x, it includes a USB 3 cable, that can be plugged into any USB port on a PC or MAC WIFI: It has dual-band wireless, it only works on one band to save power if you set it this way. The wifi is not even close to USB 3 speeds, which was expected. The ability to do streaming over wifi to my laptop or phone, while camping or stuck on a long flight, is a nice benefit over a standard USB drive. The BAD: The Android app is terrible. You can change SOME settings, but there are more available if you use Chrome on your phone... The app really does a bad job of organizing media, so that part is useless. Use other apps for this (plex). There are bugs galore. For instance, if you import photos over wifi automatically (a neat feature), the device will never set the import date and time correctly, it's off by hours for me. I think it defaults to Pacific time, even though I was careful to set the devices clock to Eastern time. My router has Eastern Time, my phone does too, so why are my times all screwed up? The Plex server might be cool, but read the Plex privacy agreement before signing up. Then read that you might want to subscribe to a premium service, then load the bloated app on your phone. It's all to time consuming for casual streaming of phone videos. If you have a lot of studio movies, I can see this Plex as a nice interface. I use the Twonky server option. It's open source, and no frills. It's nice to have two options, however. Another + for the HDD. USB vs WIFI: The drive violently spins down, then up, every time you dis/reconnect that cable! Yikes! This thing has a battery in it... just keep the drive spinning, please. I'd like the drive (and my data) to last years, not months! Speaking of wifi/USB, you can't have both at the same time. So, if you connect your PC to transfer, anyone streaming gets cut off. WiFI: OK, the drive supports wifi, but it can be a frustrating experience. The wifi disconnects frequently (to save battery?), resulting in a bad overall experience. I wish the wifi light would blink, showing data being transferred, that would be helpful. If you add a hotel wifi network to your HDD, ANYONE on the Hotel network has 'root' access to the file system if they find your drive. Um... WTF? (did I miss a password option?, there is one for the web GUI, and one for the private WiFI...) HDD: There is no encryption, so if the drive is stolen, your contents are easily read. Overall: I don't think this drive is ready for the masses, and I bet there will be a newer model, instead of WD pouring resources into this thing, to make the firmware better. There ARE firmware updates, so, who knows? For a power user, willing to learn the drive's limitations, this is a great product. It does not cost much more than a non-wifi enabled drive, and you also get a nice battery and SD importing. I rated it three stars, simply because for me, it's close to a 4, but for most, it's a 3. I cannot recommend it to casual users. I really hope some glitches get fixed.

I've had this for a week now playing and configuring the options and its been great. Not only can i just add my sd card so it copies the data to the drive automatically I can also connect another external drive to the USB port and make a copy (this is manual) of the data that was backed up. This is needed if you will be erasing your sd cards to free up space in the field. If this drive dies I'll still have another backup on another drive. One issue I have with the drive is that RAW files do no produce thumbnails. A workaround to this is just to shoot RAW and JPG. Setting up was a little bit difficult at times but once you get how this drive works you'll be fine.

I got this in anticipation of the new Gnarbox 2.0, I needed something now for on-the-go downloading. Unfortunately, this device does not support an XQD card larger than 32gb it would seem. According to documentation on their compatibility list, that's all the decide can handle, despite it taking 128gb cards of other flavors. Any time we attempted to invest using the approved Sony reader, the device would go into full meltdown and all the lights would flash and the hard drive would be rendered inoperable for about 15 minutes while it sorted itself out. Upon asking WD for help, all I got we're hyperlinks and boilerplate responses unrelated to my issues. I will be returning this huge paperweight. On another note, if you're using this to ingest SD cards, it seems like a fantastic device, never had any issues with our tests on SD cards.

Exccellent little device when you need a portable hard drive

I've had the item for about 4 years, and besides a few minor glitches, I had no complaint. That being said, the biggest issue is when the battery fails, and the warranty is up, WD offers NO BATTERY REPLACEMENT! Even if you crack the case and wish to purchase a new battery, you are entirely out of luck. They won't sell you one. The product is good, just beware that after the Li-ion battery has exceeded its lifetime, you'll be running it off the charger—that is, if you can get it to power up... Which, as I discovered, is possible after a few tries.

Worth buying it, excellent. But works as a NAS no support for Time Capsule from MacOS

I just lost all of my data on my 2TB Wireless Pro I bought from BestBuy. It was an OK drive in the beginning, with a few flaws. The Wi-Fi signal is horrible, so I just used it with a cable. 2nd flaw was my baby girl pulled the cord while I was transferring data to my 8TB My Book drive. The drive hasn't worked since. I went to get support from the WD website and they told me to hold the 2 buttons down that are on the device, to reset it. That doesn't work. I try to contact WD and they don't have a number listed on the website, only a support email that will respond 2 days later. After waiting the 2 days they send you a reply with links to all the troubleshooting information you can look up yourself (the 2 button tip I mentioned earlier). WD support is horrible, and so is the MyPassport Wireless Pro. I used to stand by WD products, but they just lost a loyal customer. Buyers BEWARE!

Not able to transfer data from pc to wd while it is in wireless mode. Have to connect it directly to the pc in order to transfer the data. Other than that, it works fine. But it is no different than a usb drive only larger capacity.