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Customer Ratings & Reviews

WD - My Passport Wireless Pro 3TB External USB 3.0 Portable Hard Drive - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 22 reviews

  • 10%
91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 22 Reviews
  • Rating: 2 out of 5 stars

    Nice Idea, Bad Implementation

    Posted
    BobK
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Several years ago I contacted WD about designing a product such as this as it would be a great accessory for photographers. When I saw the announcement of the Wireless Pro I couldn't wait to get one. However, that enthusiasm quickly diminished once I started using it. Some positive points are: * Sufficient memory for just about any use * Good battery life * Good packaging and small size * Nice carrying case Negatives: * Confusing to set up and use * After transfer of photos the screen was not updated so you didn't know if the transfer was done or not. * Navigating the menu was difficult. Terms were used that normally aren't used. I could always transfer files to/from my cell or tablet and never read the instructions. It was/is intuitive. Using the Wireless Pro to me was not intuitive at all and I found myself constantly going back to the manual (online) to learn how to do something. * Was very difficult to read the lettering on the outside of the box....which is the ON/OFF??? * Why a USB 2.0 port? USB 3.0 is backward compatible. * Confusing front panel LEDs: "My Passport" & "Wireless Pro"?? Be more descriptive. Users work with many devices and can't keep track of special meanings in one product vs another. * Special definitions for various blinking LED lights i.e. "Solid", "Fast Blinking", "Blinking for 5 Sec"?? Again, unless you carry a manual with you one should not have to remember all of these special sequences. * Computer is required for first time setup? Several setup pages to go through. Then you finally to the "Dashboard" where you can do things. There is a lot of icons on this screen but where is the "transfer photo" icon? Confusing. * Then you have to go through a similar setup on the mobile device, page after page after page. I just purchased a new camera with Wi-Fi and Bluetooth capabilities. To connect I selected two buttons to connect and I was connected. Took me about 10 seconds and I was transferring files in the next 10 seconds. * Then I was transferred to another home page which was different from the one on the PC. Won't go into all the details but at least to me it was very difficult to navigate or to do anything. Nothing was obvious. * While I willing to learn how to navigate through the menu the most disappointing thing about the Wireless Pro was the transfer speeds using either a hardwire or USB 3.0. For a few photographs it would be acceptable but for professional camera work where you have 32G or 64G (very common) memory chips this would take hours to transfer. In one of the WD videos they mentioned the transfer speeds and they were significantly below rated specs for USB 3.0 or hardwire which resulted in the unacceptable transfer times for camera XQD or SD high capacity memory cards. The last item was a show stopper. I tested these times many times and came up with the same poor transfer speeds every time. Given that I returned the device for a refund. Like I indicated above this was a great idea but the design left much to be desired. Hopefully if the specs/design change and it gets easier to navigate I will purchase this unit in the future.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Works but not trouble free

    Posted
    NicksReview
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It worked out of the box as a network drive connected to my Windows Surface laptop. Over the first several weeks I have seen a lot of inconsistent behavior on resuming my Surface. Sometimes it takes several tries to get the Wi-Fi to connect properly. Usually I don't have to reboot anything; just patiently try to connect for several minutes. Other times I get into the hanging state with all lights flashing in the drive. This seems to get fixed by plugging in USB and letting it do a disk repair. When unplugging USB my experience is that I have rarely seen a successful eject operation. There is almost always something keeping the drive busy which I don't have time to figure out. So I have to just unplug it and cross fingers.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    nice size

    Posted
    cjmc

    I received this and opened the box and there were no instructions on how to setup the drive. It gave a web address to go to and it did not help. The information that came with it you need to use a microscope to read it, because they have to do it in about 5 or 6 different languages.And after I got it half way set up it does not show up as a hard drive.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for portable backing up SD cards

    Posted
    dannns
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Works as intended perfectly. Being able to connect to wifi it throughbwifi while it connects as a wifi client to the internet is great. Very easy to use. The features available work really well. I so miss the possibility of connecting a dumb drive to the USB port and have the WD WirelessPro push a backup there instead of only being able to pull backups from external devices.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good item

    Posted
    SaiRam
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We can take Back up files from the smartphone or tablet and share them with your computer with this My Passport wireless drive. We can coonect more than five devices at a time to share information without worrying about wires. My Passport wireless drive lets you store everything from documents to videos, freeing up your device.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Extremely easy to use for Mac

    Posted
    TaylorFC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I tried three different storage drives that were fortmatted for Mac and PC. None worked. Very happy to have made the decision to spend the extra money on this specific hard drive that is formatted for your Mac. You literally just plug it in and it's ready to go and promts you through everything.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Back UP Device

    Posted
    CameraCarl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this to back up memory cards while traveling and when I don't want to carry a laptop along. It seems to work well, downloading my SD cards and allowing me to copy them to my computer when I get home. I can confirm downloads using the WD app.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    WiFi HD

    Posted
    SF49ERS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I thought this would be awesome, however battery life is issue. I gave it 4 stars for the following: plex and WD customer service. If using for portable HD, it's good. If using for Plex, make sure to optimize all the files to mobile content so it can play on your portable device.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome device

    Posted
    MusicianOnBoard
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this so I can back up memory cards while traveling. Took it to London and then to India and never had a problem. Totally self contained once you set it up. Insert an SD card (or micro-SD in an adapter) and it backs up all the files automatically.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice product

    Posted
    Turtleboy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This drive does everything you would expect. It is really a nice way to backup your files and the SD slot is a real plus. File system takes some getting used to and I am not sure how easy it will be to find fils after a couple of months. I would recommend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing storage option

    Posted
    Conndor61
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have been using external hard drives for years but this one takes it to a whole new level. The wireless functionality of the WD Passport Pro is the key that sets it apart. So much time is saved not having to plug in cords!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Takes a little time to learn how to use

    Posted
    iamscifi2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Takes a little time to learn how to use. Overall it’s a good hard drive using plex is a little tricky but you just have to work with it and you’ll figure it out

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Huge storage that is readily available

    Posted
    Raiden234
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Easy connecting with other wireless devices. It also has an SD slot which came in handy when I downloaded my camera every night while on vacation.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to set

    Posted
    Chuck
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    A very versatile hard drive you can take anywhere. Great for photographers to clear up their SD cards. Wireless, 3GB, hot spot, love it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy Setup and Use

    Posted
    Header731
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Have only been using this for a few weeks but the setup was easy to follow and I was able to get things up and running quickly.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good prod but blink lights 1/2/3/all logic complex

    Posted
    Mani
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Good for storage but the lights confuse when it blinks - charging / error/ busy/ switching on/off. Can be made simpler

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product

    Posted
    Raghu
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Easy to setup and connect. Very useful for wireless connectivity and data transfer

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Perfect for storing photos and Videos

    Posted
    Kallie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This device is great to upload straight from your phone. All my photos and videos are in one place now, backed up!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    WiFi works fine but slow

    Posted
    Fabio
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The HD is fine although the transfer speed can be low even with 100 MB if active wireless network.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Backup

    Posted
    Sony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Wireless backup makes life so much easier, no wires and easy transfer

    I would recommend this to a friend