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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2059 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are delighted by the antivirus protection, ease of use, and peace of mind that Webroot provides. They appreciate its price, performance, installation process, and the fact that it has not caused any problems for them. However, some customers have expressed concerns about the auto-renewal feature and a few have reported being hacked despite using the software. Additionally, a small number of customers have found the software to be expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,059 reviews
  • Rated 5 out of 5 stars

    Still the best IS/AV on the market

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot Antivirus has been my recommended Internet Security/Antivirus for at least the last 13 years. I used to recommend Trend Micro or Norton way back in the day but those have fallen by the wayside. They either eat up far too many resources or miss many new threats. Every since 2012 Webroot has kept my devices running efficiently and without issues. Even when I migrated all of my devices windows 11 recently there was not any installation issues which my family members did have issues with Trend Micro and Norton. The price is very low if you have the Total Membership plan for the 3 device one. I recommend this for any older devices upgrading to windows 11 and for anyone that prefers a very lightweight and unintrusive AV. As someone who works in the Tech Sector I can confidently say the experience has always been great. You can reference my breakdown for 2024. 1429 scans with a total of 11 threats removed which were all minor threats from websites or from files family members put on the family device. Scan duration is always quick and you can even game on your device as it is happening. 10/10 for 13 years so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WEBROOT digital download

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with WEBROOT digital download for internet security and antivirus protection. Process is very easy and the price is extremely affordable. Also, as a Best Buy Total Member the price is even better!! Love Geek Squad too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rescue Me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very grateful for Geek Squad. I had someone try to hack into my computer. Immediately, I called Geek, they informed me that they would never call concerning any issues regarding my computer. You would have to reach out to them. I knew my gut feeling was correct. I immediately schedule an appoint for the next day. I told them to wipe it all clean, I will start fresh. They did a fabulous job, and I now am up and running. They saved me and my personal information. I would certainly return, and if you need help, they are available to assist you with your needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MUCH TO LIKE

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always an excellent response to problems Phone responses patient and understandable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ANTIVIRUS GOOD

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great in keeping my new laptop free from bugs and viruses

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    recommend webroot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased this product for many years. I highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet WebRoot Anti-virus Protection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2/16/24. Happy I purchased this WebRoot anti-virus computer protection. Great safety device for my computer. Will renew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleanahollic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great products it works like a charm I'm glad I chose this product love how it works and cleans everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always securely anywhere

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been utilizing Webroot and always updating and cleaning the file.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection for a new PC is essential. Glad I purchased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PJR2

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well with all opreating systems, quick virus scans, and great protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great internet protection for just what you need. Can’t beat it.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you for the positive feedback! Webroot

  • Rated 5 out of 5 stars

    Webrooty baby!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had webroot for years. Always a great product! Great!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Price

    Rated 5 out of 5 stars

    A senior's point of view

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a senior (83 years old) with limited computer skills, I purchased Webroot as much for what it offered as well as what it didn't. I wanted the following features: (1) Very easy to use (2) Basic but necessary protection and reporting features (3) Great price I did not want: (1) Complex loading and operating procedures (2) Bells and whistles I couldn't and wouldn't use (3) Constant stream of ads on "free" products

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus protection, Price

    Rated 5 out of 5 stars

    Computer protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed protection for my computer so the salesman suggested Webroot. Good price and reliable service

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus protection

    Rated 5 out of 5 stars

    Good Working Software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Security is important and Webroot has been a comforting addition to my new computer’s system. It has run smoothly in the background and freed me up to do the internet work I need to do without worrying overly about outside influences affecting my work and private data. It has successfully done what it was advertised to do with security protection and that was the reason I purchased the software in the first place. Checking on the security status of my devices is easy and straightforward. The best part for me, and the reason I recommend it is that I have not had any bugs, glitches or issues with it to date. That is a very positive thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mayfield Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I filled this out a month ago! Best Buy's Geek Squad (phone, out of the country) made the mistake of deleting my Webroot off my computer, The Geek Squad at the Mayfield store in Mayfield, Ohio, nickname -"The Governor" help me get it put back on and explained my membership! He is the one who should receive the Excellent Overall Rating! Thank you Mayfield store , because I have been coming there since IT OPENED!!!! Teena Mitchell (Copeland...back to Mitchell!

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus protection, Easy to use, Price

    Rated 5 out of 5 stars

    Webroot Internet Security Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had Webroot security for several years and am very satisfied with the protection it offers at a very reasonable price. Ease of use is also a big plus for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Webroot antivirus Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had Great purchases thru my Best Buy. This Webroot Antivirus has been Great for my computer. So it just now came up for renewal and I certainly renewed it thru Best Buy. I get a good price on anything I purchase thru Best Buy and they stand behind their products with service or replacement no questions asked. Thank You.

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus protection, Peace of mind

    Rated 5 out of 5 stars

    AI makes it so much better protection!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be the best protection I have ever had. Gives me peace of mind knowing that it is always working, using AI in the background. Keeps me from having to constantly update my protection. I will use it again in the future.

    I would recommend this to a friend
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