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Customer Ratings & Reviews

$589.99
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Comp. Value: $609.99

Customer reviews

Rating 3.3 out of 5 stars with 410 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.4 out of 5 stars

  • Design

    Rating 3.4 out of 5 stars

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Cons mentioned filter

58%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator's overall performance and its suitable size for smaller spaces. Many appreciate its roomy capacity and quiet operation, along with the very cold freezer temperature. However, some customers have noted an issue with the door seal, mentioning that it does not close properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 410 reviews
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for a basement refrigerator. Works well and it is pretty spacious for the size.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Where the heck is the Ice Maker component?!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the fridge seems decent, I cannot figure out why Whirlpool has so many discrepancies with the Ice Maker part. Between Whirlpool themselves, Best Buy and other big box stores with the same fridge, I have been told multiple different part numbers for the ice maker. Then when I google said part number, it's non-existent. Frustrating.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact size, very efficient. Keeps the products at good temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Small

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smaller than your average refrigerator overall works though

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    New refer for the garage.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted an efficient and compact refrigerator for the garage. It does the job quite well.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Perfect size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice ample size fridge for 2 people, very quiet, quality shelves and easy hook up for ice maker if you like. Not too big Not too small

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Died after 15 months

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge died 5 months after the 1 year warranty ended. I would expect a fridge to last longer than this.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, JonH. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Apt frig

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for our basement apartment. Looks good and has great space inside.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the right size for a small kitchen. sleak and stylish

    I would recommend this to a friend
  • Cons mentioned:
    Door seal

    Rated 2 out of 5 stars

    Small refrigerator

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too small. The doors won't shut good if you don't push good towards the back of the refrigerator. Doors come open easily by themselves.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Fire8tablet, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Rated 1 out of 5 stars

    Hardly used this Whirlpool Refrigerator!!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought ref on 07/13/21, delivered 7 days after. Early Sept 2021, freezer not cooling. Repair tech came after 3 weeks, said it is a common problem with this unit and I should replace it if still under warranty. Unit worked for a month, and same problem again in October...as per Cust Srvc, it has to be seen 3x before they can replace it. I finally got an approval for replacement 01/11/22 and still waiting for my refund.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Josephine, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Small Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for a small apartment kitchen. The Stainless steel will go with any appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this fridge for my daughters condo. It fit perfectly in the area and looks good.

    I would recommend this to a friend
  • Cons mentioned:
    Leakage

    Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a smaller refrigerator for my basement and chose this one based on Whirlpool reputation. It is horrible. Ice builds up in the bottom of the freezer on a daily basis and water leaks into the refrigerator. Sometimes the ice cubes don't fully freeze and the light doesn't always work. Do not buy this.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, RosasM. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. The size is perfect for what was needed. Sleek and functional. Great price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working one month after warranty expired.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other than the non-intuitive temperature controls, the ref just stopped cooling one month after the warranty period. I won't even get it repaired. I'll just not buy another Whirlpool product ever. And not from Best Buy. The delivery person was going to leave it without the footing installed, saying that these refs have no footing other than the screws at the bottom. I had to insist that they look for them and install them. They did.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, NotAHappyCustomer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Freezer performance

    Rated 1 out of 5 stars

    Total piece of trash.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total piece of trash, it was delivered less than 2 months ago and the freezer already broke. Just had to throw out over $100 worth of food two days before Thanksgiving. Best Buy tells you to contact Whirlpool, Whirlpool plays the impossible maze game. I'm really frustrated and upset. We cannot afford to just throw this money down the drain!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Jessica, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Works fine

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing special, but it does what you expect it to for the price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY without warranty.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted 14 months, stopped cooling. DO NOT buy without warranty. BUY the warranty for this Whirlpool.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, EliasE. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Small Refer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size nice and compact does the job , recommend

    I would recommend this to a friend
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