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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $609.99

Customer reviews

Rating 3.3 out of 5 stars with 410 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.4 out of 5 stars

  • Design

    Rating 3.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

58%would recommend to a friend

Customers are saying

Customers often highlight the compact size and great fit for small spaces of the 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator. Many appreciate its quiet operation and the price point compared to competitors. However, there are concerns about its cooling capabilities, with some customers reporting issues within a few weeks of use. Short lifespan, limited warranty, and leaking issues have also been mentioned.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 410 reviews
  • Rated 2 out of 5 stars

    Not the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To small have to turn it all the way up for it to stay cold.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey APBish, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Rated 2 out of 5 stars

    Failed at 346 days - no repair for 10 days

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite one year warranty, you can't actually get service for over a week, this is after we waited 4 days. It is ridiculous that a brand as prominent as Whirlpool has no relationship with any technician in this area where there are 3 repair companies. What is the point of one year warranty when there is no timeline guarantee

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, MelissaB. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Nice size and compact fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a nice size refrigerator, very roomy inside for storing larger bottles. Love the lighting and all glass interior. The produce drawers are see through so it’s great to be able to see what you have readily on hand and they are very spacious.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought when my big refrigerator went out and had to wait for repairs. This small fridge does very well. The freezer is pretty small but quite sufficient for the two of us.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect compact size!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is just the right size if you need a second fridge on the house. I use mine for my part time pastry business and it just right… not to bug and not too small.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Randomly collects water and stops being cold

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend not purchasing this. Every so often water pools in the fridge or suddenly it is no longer cold in the fridge. To fix it, we have to remove all of our food and unplug the fridge, leaving both the freezer and the fridge doors open to thaw out. We’ve had to do that a few times since purchasing and it’s only been a year and a half!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, jbbbb123. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Well Efficient

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this fridge to replace the one we had for 10 years now, and it does not disappoint. Fans work well and keeps foods cold.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Affordable Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a compact and affordable refrigerator for a family of three.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We downsized on living space and needed to downsize on appliance size as well, but we don’t like the tiny refrigerators (especially because they burn as much energy as a larger one). This one fits our purpose perfectly! The size is decent and the energy consumption isn’t too bad

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best refrigerator on the market but you get what you pay for. I would not purchase this model again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally went with something different but was way to small so I returned and bought this one, It's really big and spacious on inside. Did get fingerprints on it pretty fast from little kids touching but other than that I love the fact that it's not too huge or bulky would deff recommend

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Fridge did not last

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator stopped working less than 6 months after purchase.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, kay2k6. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serious quality problem, by limited sampling of course. The initially delivered one had very loud noise. Got a replacement which stopped working after 2 weeks just past the free replacement window. Now need to deal with whirlpool service directly.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Whirlpool, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    Refrigerator Broke After 2 years

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine for just a little under 2 years. Freezer keeps freezing over with ice all over the inside and the refrigerator does not stay cold at all. Waste of money. Should have spent a little more to get something that lasts.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Jiggawuah, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Rated 1 out of 5 stars

    Whirlpool - 11.6 Cu. Ft. Refrigerator/Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd in the last 6 months. This unit's freezer broke down after about a week. Each unit had a freezer that would not work correctly. I would not recommend this refrigerator/freezer at all. Hopefully Whirlpool discontinues this model because it is garbage!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Mike, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good medium-size fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, good size for our small office because it's not a mini-fridge, but definitely not a humongous one that a family might need.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    "Open Box - Excellent condition" Doesn't Even work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for a few days, but wouldn't get cool enough to use. Then it began making bad noises and now doesn't work at all. It's been less than 2 months and isn't returnable now. My advise is to turn it on when you first buy it instead of waiting a few weeks so you can return it if it doesn't work.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey CoachD, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Good quality, good price, great purchase

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good Fridge

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Whirlpool Fridges before so when I purchased this one I was not worried, So far its working quietly and reliably, to this add the great Best Buy price and I'm a happy customer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Who buys a fridge to work for only 1 yr.?

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchases 6/7/2021, began having problems 6/7/2022. Water draining into refrigerator and not cooling. Defrosted it and plugged back in still not working correctly. Would not recommend wasting money on this fridge for it to work only 1 year.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey FormerWhirlpoolUser, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand