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Customer Ratings & Reviews

$589.99
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Comp. Value: $609.99

Customer reviews

Rating 3.3 out of 5 stars with 410 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.4 out of 5 stars

  • Design

    Rating 3.4 out of 5 stars

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Cons mentioned filter

58%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator's overall performance and its suitable size for smaller spaces. Many appreciate its roomy capacity and quiet operation, along with the very cold freezer temperature. However, some customers have noted an issue with the door seal, mentioning that it does not close properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 410 reviews
  • Cons mentioned:
    Door seal

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The door doesn't close tightly; it's too small even for one person and noisy. Not enough clear bins on the refrigerator door

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, Abby. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    President

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with for this price. I don’t know what else to say . I already said what I sauppose to say . Thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Too small — both height and width

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks nice, but the capacity is pretty small. I don’t think there were decent options in the “a few more cubic feet’ category. I could have used a refrigerator about 6 inches taller and 4-6 inches wider. There should be better options in the 13-15 cu. ft. range, but I didn’t see them. There only seem to be small and large. This problem is worsened by the fact that there are (seemingly unnecessary?) protuberances in the freezer which cut down on storage capacity

    No, I would not recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Garage frig

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok. WISH IT WOULD GET A LITTLE COLDER. It's good enough for the garage

    I would recommend this to a friend
  • Cons mentioned:
    Freezer performance

    Rated 1 out of 5 stars

    Freezer did not work.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money. It is a nice looking unit and would have been great if the freezer actually worked. I returned my purchase and had another delivered only to have the exact same issue. Freezer would not work. It was basement fridge in a cold but not freezing room but that should not prevent the freezer from working. My old fridge/freezer worked fine in those conditions for years.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey KennethM, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ WhirlpoolBrand

  • Cons mentioned:
    Freezer performance

    Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice smaller refrigerator. Freezer is very small. If it gets too full, it does not freeze well.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Stopped working

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for 2 years. Now it has stopped working. Doesn’t turn on at all when plugged in.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey AshleyS, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Cons mentioned:
    Door seal

    Rated 2 out of 5 stars

    Not great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good fridge. Poorly designed. Freezer door opens when fridge door closes causing thaw then free over.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Rated 5 out of 5 stars

    The store that gets you and cares about you

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like always best buy provides the best customer service out there , their staff have the knowledge and skills to perform an exelent job and they always have the best prices along with the latest thecnology

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well and is beautiful, and spacious great for small spaces.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Exact size fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy always has the product you’re looking for. This fridge is exactly what I needed to fit into my small kitchen - size and stainless steel, for a very good price. Happy customer!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    teensy frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    holds plenty of food. Fits perfectly in the tight spot.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bad fit.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When door(s) of this 24" wide refrigerator-freezer were open they conflicted with adjacent wall and could thus not open more than 1/3 of the way. Had to return and exchange for a zero clearance unit to fit in my 25" wide space.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great small frig

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second small Whirlpool refrigerator I've owned in the past 5 years. The first one was great, but was included with a house sale. Efficient compact design. Holds constant temperature without icing. Generally used for beverages. Would purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    SMALL BUT SPACIOUS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD SIZE & JUST ENOUGH SPACE FOR MY OFFICE KITCHEN/

    I would recommend this to a friend
  • Cons mentioned:
    Leakage

    Rated 1 out of 5 stars

    Paddle of Water on top shelf of refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 3 weeks I am seeing a paddle of water on the top shelf of the refrigerator area every 4 days. Now it’s almost everyday. Best Buy will replace it with a different brand if my choice since the problem started during the return period. Too bad because I really like it at first. It’s quiet and runs on allowable temperature but I do not know where that paddle of water is coming from.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Maria, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Very good fridge.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fridge, so far I have no complaints. My order was delivered without any problems.

    I would recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 2 out of 5 stars

    Refrigerator not reliable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after 13 months, never cold enough and freeze like crazy.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey MCfromFortLee, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Rated 5 out of 5 stars

    Quiet beyond belief

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new refrigerator is so quiet that I find myself opening the freezer periodically to make sure it’s still running and things aren’t thawed out. I can’t get over the fact my sleep isn’t disrupted anymore by the sound of a refrigerator cycling on and off. If quiet is what you’re after, this is the one for you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great perfect size for the area I have it i,a

    I would recommend this to a friend
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