Customer Ratings & Reviews
- Model:
- WRT312CZJB
- SKU:
- 6420052
Rating by feature
- Quality
Rating 3.0 out of 5 stars
- Value
Rating 2.9 out of 5 stars
- Ease of Use
Rating 3.2 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's appearance and size, finding it to be just what they needed. Many customers also find the refrigerator operates at a reasonable noise level. However, some customers have expressed concerns about the cooling performance, reporting that the fridge does not maintain a consistently cold temperature.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Cooling performance
Very dissapointed for this brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will barely keep good cool not what I expected at all. Very dissapointed.. Took months to arrive as they were not in stock only to be a dissapointed...
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey SusanS65, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
- Pros mentioned:Appearance
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, excellent, excellent, excellent ,excellent
I would recommend this to a friend The fridge that never worked
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.inoperable from start. It took a long time to get it and from day one it didn't work.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Fairfax, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu
Never buy a whirlpool product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator in March 22. We have had the exact same problem 4x(3x this year). Water starts to build up on the top shelve of the refrigerator. A technician comes out and takes off the back of the interior freezer. Inside it is filled with ice. Apparently the drain line clogs and this causes ice to build up inside the back of the freezer. With no where to go the water starts to drip onto the top shelve of the refrigerator. It happened this year every two month. Even though the technician assures us the problem will never come back.I called Whirlpool explaining we got a lemon and asking them to replace it. They told us they do not replace products. Period. No matter how often the sam problem occurs. They simply do not stand behind their products. I am writing this because I do not want others to have same experience. Be aware once a whirlpool product is delivered no matter what goes wrong they will not replace it.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
- Cons mentioned:Cooling performance
Stopped working after a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted a year before dying completely. Like other reviews on here, there's no warning when the unit will just stop working forever. Now, a year later I'm scrambling to find another fridge while all my food spoils. The unit would constantly freeze over, require lengthy thaws. I hated this fridge with the constant maintenance to keep my food cold.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, AndreF. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
- Cons mentioned:Cooling performance
Looks aren't everything - a working fridge is
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 star is higher than I'd like to give. While this fridge has the most visual appeal in the size range my loyalty to Whirlpool ends with this appliance. There is apparently no quality control at the factory. The cooling line was bent, cracked and all coolant leaked/evaporated long before we plugged it in. Apparently the buck doesn't stop with Whirlpool. And telling me that you stand behind your products with a warranty does me no good when 10 weeks later we still have a brand new fridge sitting here that we can't even plug in. Pretty tired of the COVID excuse as well since you are still able to sell product. The rest of the world has found a way to keep plugging along. Shout out to Best Buy and the fact that they would rather help customers find a solution around defective products
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey girlbeam, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
