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Customer Ratings & Reviews

Whirlpool - 17.7 Cu. Ft. Top-Freezer Refrigerator - Monochromatic Stainless Steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 365 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 365 Reviews
  • Rating: 4 out of 5 stars

    Noisey, rusting but cools adequately

    Posted
    SWong
    • My Best Buy® MemberMember

    Been finding out everything is always compromises even when it comes to kitchen appliances. Emergency need arose when our highly touted refrigerator manufacturer died after only 17 months of casual use. No amount of emails, calls, or public shaming posted on social media sites, Facebook or their web site would yield a desired fair and equitable outcome so we purchased this Whirlpool top freezer refrigerator as we've had numerous Whirlpool refrigerators previously. Decent amount of cubic footage, small enough to fit thru our 29-inch wide door opening, and refrigerates satisfactorily on it's lowest setting which is a good thing. We now have the ability to dial down temps even lower especially during Summer months when all refrigerators labor the hardest. My dislikes include the fact this Whirlpool appliance is really noisy, the front stainless steel door is already rusting, and we are continually wiping down fingerprints and smudges. Too early to determine if this Whirlpool will last a minimum of 10 years which would please us. Temperature variations are not uniform in the refrigerator compartment however we can live with this just so long as foods are not spoiled. Ice cream is rock hard in freezer compartment which is a good thing. I do wish BestBuy allowed us to include more pictures as there is much to say about this decently priced top freezer refrigerator. Other compalints include the fact there is no service manual or detailed parts listings for us homeowners who perform our own preventative maintenance and repairs.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not quite as much useable space as it seems

    Posted
    joybirdpt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The refrigerator is attractive and works well, and I LOVE the deep vegetable drawers. Unfortunately, overall there is less useable space in it than the interior size would suggest. This is because the shelves don't go all the way to the back of the fridge (there is a couple inches of gap there) so you can't put anything against the back wall. Similarly, the freezer's back wall is designed to keep you from being able to put anything in the deepest couple of inches as well. (I presume this is so that cold air can move from the freezer to the fridge?) However, this means that you lose a bunch of potential storage space and you can't stabilize stacked items against the wall, making it hard to pile things in efficiently. Also, there are other protrusions from the ceiling of the fridge that limit one's use of the top shelf. And although the bins in the door look like they would be great for 2-liter bottles, if you want to put small items there, the space is not going to be used very efficiently.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Rust in less than a month

    Posted
    Ashley

    Do not buy the stainless steel color. Rust noticed in less than a month and best buy representive said nothing can be done. If i would have known, i would have ordered this fridge in the black color. I was fooled by sale respresentative that this fridge ha good reviews and now i see everyone complaining that the stainless steel rust fairly quick. Best buy should not sell this color fridge to innocent customers now I am stuck with rust what a shame. And no i do not want to call whirlpool for this issue best buy, at least be honest in the complaints people give on this color fridge. I would have simply boughten the black color and would have been happy with my purchase. I will not shop at best buy anymore.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, phone number, street address zip code, model & serial number and date of purchase on the appliances. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply. WhirlpoolBrand

  • Rating: 5 out of 5 stars

    Roomy for its size; good for smallish kitchens

    Posted
    pearlyshells
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this refrigerator from Best Buy as part of a Whirlpool suite Presidents Day sale, which, when I purchased all 4 appliances together, got the cost of the fridge down to about $520 before taxes. For what I paid it's a great refrigerator. I needed something that was 28 wide and not too deep. I measured this fridge 3 times at the store to make sure it would fit, and it did. The listing says its something like 31.6 deep, but the actual measurement on the sides is 28.5. It is contoured on the front so the measurement at center front is about 30.5 or 31. The guy who designed my kitchen said I should buy 'counter depth' but this really worked out fine. It's very roomy inside and not at all noisy. I have had no problems with it, although I would suggest buying the fingerprint resistant version as cleaning regular SS is a pain.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    GREAT ALL AROUND REFRIGERATOR AT A NICE PRICE .

    Posted
    Barbie
    • My Best Buy® MemberMember

    I have only had my whirlpool top loading frig a week today October 1st It is very quiet keeps things at a nice temperature all around you may have to adjust temperature to suit your own personal use. very roomy the cheese /meat drawer could be deeper i have plenty of room for bigger taller items i really like the door storage easy to clean can be moved around to suit your needs love the sizes the only thing i absolutely did not like is the way they pack item this sticky stuff is all in drawer handles sliders it was on freezer door it was awful didn't know it was there till after guys left it kept getting on my fingers finally shut fridge off took me hours to get all this stuff off i feel there is a better way to pack this item but the fridge has been great as has the best buy team and delivery guys !!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Lasted 1 year and 8 months.

    Posted
    PhxTim
    • My Best Buy® MemberMember

    Was using as a fridge to age meat so have several digital gauges in it and out of the blue they all registered about 43 degrees. Pulled out a water bottle and water temp 44.5. Set it to coldest seeing came back in two hours fridge is at 45. Let it go overnight, 45 still verified with several thermometers. Wonderful that it stopped cooling with about 80 lbs of prime beef in it. Shame on me to trust $1k pls of meat to a fridge with a one year warranty. It did outlast the warranty by 8 months, so if that's how you measure your investments it's a buy. Also worth noting the sides and top have all bulged. So much that the glass shelves that rest on the plastic fixed to the sides no longer will stay put with any weight on them they just fall off the track. :/ Indoor kept at 68-76. Your mileage may vary.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Hey PhxTim, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rating: 1 out of 5 stars

    Problem

    Posted
    Needed
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Though very sleek looking for a refrigerator this size, there was a problem from the start. The freezer had frost on the inside of the door after a few hours of being turned on. Best Buy provided excellent customer service and replaced the Whirlpool wth another of the same model. That one also had the same “Frost” problem. Best Buy, once again, offered a replacement. This time I chose another brand. As excellent as Best Buy service was, Whirlpool’s was poor. You must have Whirlpool provide service the first year even if you purchase Geek Squad protection. Whirlpool caused many hours of phone calls and no resolve. Best Buy stood by their policy!! Thank you

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this fridge!

    Posted
    Mar44
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've only had this refrigerator about a month or so but I just love it. My old one that broke was a little bigger and it was a side -by-side which I hated. I own my house by myself and usually have a roommate so I wasn't sure how this size of refrigerator would work but it has been great. I need to point out that I don't have an ice maker so I do have more room. Anyway, I love the shelving, very easy to move around and adjust including the door compartments. I love how roomy it is, and it seems pretty energy efficient. I even love the lighting. For two people this is plenty of space and extremely cost -effective. Plus it looks pretty. I'm very happy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The Race Car of Refrigerators

    Posted
    JOEKooL
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    What initially caught my eye on this fridge was it’s clean lines & sleek design. The shiny convex door is shaped like the hood of a car (can see why some owners are using it as a second fridge in their garages). We got a great sale price ($529) and our power company paid us $50 for them to take away the old one - they just want the Freon (Best Buy charges you $20 for removal). LED lighting is a sharp feature (wish freezer had it, too). Narrower than most at 28”, but it does have the extra height. Recommended temps seem to be keeping everything cold enough or frozen as needed. Very satisfied with this appliance purchase. Now reading a few reviews here regarding rusting. Will keep an eye out for that.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Styling Great performance

    Posted
    BBConsumer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This was purchased for my Apartment, the fridge had to be a certain external size to fit into the space but i wanted someting with large internal space. The layout of the shelves was ideal for my use, there is enough room for everything. The freezer was a little smaller than expected especially when the ice tray is installed. The only thing i didn't like was the opening of the fridge door, i was able to swap the hinges from the right to the left, but doing this required me to remove 3 plastic tabs which ended up breaking and it could not be reused to cover the screw holes. Tape fixed it but it would be nice for the plastic tabs to be reusable for a cleaner look.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It works...

    Posted
    Charlie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We needed an overflow refrigerator to place in the garage without breaking the bank. This one fit the bill. Considering we are using this in a garage in southeast Louisiana...it keeps really cold! Items on the top shelf have been found to be almost frozen on a few occasions...and it's on the recommended temperature settings too. I may have to lower it to keep it from freezing everything I put in there. The times I've been in the garage I found it to be a bit noisy, but it's in the garage so I dont really care about it be noisy. All in all, it works for what I need and fits in the spot I needed it to be in.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Big improvement over GE

    Posted
    Richard
    • Verified PurchaserVerified Purchase

    So far, this refrigerator has exceeded my expectations. When it first arrived, the highest setting 4/4 was so cold that the internal temp was only 35F after letting it run overnight. So I reset it to 3/4, and it was STILL too cold. So now it is running very efficiently at 2/4. The freezing compartment keeps frozen food rock-hard, even only turned halfway up. My only complaint; not enough shelves provided. But one of the shelves from my old fridge fit just fine, so problem solved. Just hope this one lasts for a while.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very pleased overall with this refrigerator.

    Posted
    simoneorly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is the third time I've purchased this refrigerator. I use them in rental properties and feel they upgrade the look of the kitchens. I prefer refrigerators without handles and this is one of the only affordable models with that feature. The vegetable bins are good-sized and the glass shelves are easy to adjust, interior lighting is also good. Great value for the money especially when on sale. Best Buy is my go-to as their delivery service is far better than that of other big box appliance stores.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great except for.....

    Posted
    Pastagirl
    • Verified PurchaserVerified Purchase

    This refrigerator is great visually and space wise incredible. The only critique I would have would be that the freezer comes with a shelf. But if you use the shelf then you cannot put your liquor bottles that need to be frozen in. So I took the shelf out and I had to put in some vinyl shelf racks to be able to divide up the things in the freezer. And then on the side I was able to put my vodka tequila etc. Also it would've been nice if it had a little shelf at the top to put my ice cube tray's since I'm not a fan of ice makers.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great First Fridge Buy

    Posted
    Heart
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this guy after walking into Best Buy one day on a whim. It's not a fancy fridge, it's a bare bones model, but it works and is cheap. No ice maker or a water dispenser, but for me that is not a issue. Lots of space, the platforms can be moved around, the door shelves can configured a lot of different ways. I only have one complaint, if I swing the fridge door to hard shut, the freezer door will sometimes pop open. Not that big of a deal, since it's a lightweight fridge, just something to watch out for.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product

    Posted
    Litch
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Hey everyone, I don't normally write reviews, but I decided to on this fridge because I am very impressed. My den and kitchen are basically connected so I was very worried about the noise. I really don't think you can get quieter fridge anywhere near this price. Combined with a stylish stainless steel no handle look, led lights, and compact size. It was a win in my smaller sized kitchan (replaced a giant fridge that stuck into the walkway)... I just wish it had a light in the freezer.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    good fridge, bad service

    Posted
    Rich
    • My Best Buy® Elite MemberElite Member

    beware that the ice maker recommended by the website does not fit this fridge, and that when the correct ice maker is delivered, Best Buy tells me they are not responsible for installing it. And when I take on the install, I discover that the ice maker does not come with all the necessary hardware needed for installation. And they ignored the instructions given during purchasing about which way to orient the door handles. Otherwise, it's a fine refrigerator!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great refrigerator.

    Posted
    Peter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It looks small but has plenty of space inside. The middle drawer is fantastic to use for butter or other slim items as it moves freely from left to right. Can't seem to fill it up. It cools things very fast and maintains a constant temperature even when opening the door several times per hr. The only hiccup for me was trying to remove the wooden planks at the bottom.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great refrigerator for the price

    Posted
    luvs2laugh
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love the stainless steel look! It has a lot of places to store things on the door and I really like the see through drawers so you don’t forget what is in them. Having a separate drawers for lunchmeat and cheese is really nice. This is a smaller refrigerator but doesn’t seem like it for all the places they have to store things. Fits perfect for smaller spaces. I love this refrigerator!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very good purchase for a basic refrigerator

    Posted
    Happycustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We downsized from a 22 cu ft to this. The refrigerator is roomy and well laid out. We have no shortage of space for everything we need. The biggest difference between this and our old bottom freezer is the freezer space but we find this has plenty of room. The unit is quiet and keeps things nice and cold. Best Buy installed it, reversed the door for us, showed me how to use it and left - easy, clean, neat, nice. Overall we are very pleased with the unit and the installation.

    I would recommend this to a friend