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Customer Ratings & Reviews

Your price for this item is $699.99
The comparable value price is $989.99

Customer reviews

Rating 4.4 out of 5 stars with 3511 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers admire the 20.5 Cu. Ft. Top-Freezer Refrigerator for its ample interior size and generous space, making it a good fit for various needs, and its reasonable price. The temperature control is easy to adjust, and the color and design are also appreciated. However, some customers have noted that the refrigerator can be a little noisy and would prefer a light in the freezer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 3,511 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it was on sale, I bought this unit to provide extra refrigerator and freezer space. It is located in a utility room. It was a terrific choice. Not only was it a great value, it is spacious, doesn't waste space on an icemaker, and it has reliably maintained a constant temperature. I have had it for several months and am completely satisfied. Great choice.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great Refrigerator!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old refrigerator was still working but it was 36 years old! My hope that this new Whirlpool lasts as long as our first one. I like the features that it is a basic refr/freezer with no ice maker. (Less worry of it breaking or leaking water on your floor) It has lots of space. Very roomy vegetable crispers and meat keepers. A great seal to keep the cold in, and it is quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    WHIRPOOL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SO FAR SO GOOD. THE REFRIGERATOR IS DOING WHAT IT SUPPOSE TO DO. EASY AND SIMPLE.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Space

    Rated 5 out of 5 stars

    Extra fridge

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, we bought this as a replacement for our refrigerator, in our garage, no ice maker gives us extra storage space.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Freezer light

    Rated 5 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator works great! we had shopped other stores but the size of this was perfect and the price was great. The Refrigerator may not have a light in the freezer, but it is not needed. I would recommend it to a friend.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Big Freezer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason we purchased this fridge was because it had the largest freezer. This is a secondary refrigerator for us in the basement. So far the fridge has been fine. I did have to turn up the freezer temperature control as the normal setting wasn't cold enough (soft ice cream). There is no light in the freezer (disappointing). Nice LED light in the fridge. Also nice sliding drawer in the fridge. Product quality from the warehouse is disappointing. We received two damaged refrigerators (see pictures). So we had them returned. From the time we purchased the first refrigerator to the time we received a non-damaged refrigerator (fridge #3), it was a month later. Best Buy's delivery took a week each time we received a damaged one. One of the delivery people from Best Buy had no idea what they were doing. They hit our landscaping in our driveway. Couldn't figure out how to transport the fridge down to the basement with their straps.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      John, we thank you for your review. At Whirlpool, we are constantly working to improve our appliances and our service, and it is only through feedback from customers like yourself that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. Thank you, Whirlpool Social Care WhirlpoolBrand

  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Happy with refridge not happy with delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only problem is with the delivery process other wise very happy delivery people were not caring slam bam guys get in and out not taking time to explain the settings had to ask how it worked these guys don't care thank you customer service from the purchase to talking to customer service refridge works great

    I would recommend this to a friend
  • Pros mentioned:
    Price, Space

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious and freezer has an amazing room, price was good, delivery service, fast an convenient

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A solid fridge, gets the job done for a great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. It’s much roomier than the last one. The glass shelves and drawers makes it easier to see what’s in it. The adjustable door shelves does wonders when you need more room for your jugs/bottles. Also the deli/meat drawers saves you from digging through the fridge for the smaller items.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Spacious and functional fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Whirlpool refrigerator is well designed and has lots of room. The door layout works great and fits alot of items. Top freezer is good as well. Very quiet when it's not "filtering;" but noisy when it is.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good price for what you get!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was great, but lacks a few things. I miss the filtered water that I had in my previous refrigerator. I don't like the stainless steel, but did it for resale. I love the clear shelving, you can see everything in the drawers. It's easier to reach the back of the refigerator.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Freezer shelf

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had a Kenmore refrigerator for 31 years, it started to leak into the fridge so we decided it was time to upgrade. Received the Whirlpool Fridge and we are a bit disappointed in the freezer, did not realize our ice cream would not fit in the door shelf - its fairly narrow and items fall out because it has a bar going across and not a solid, also only one shelf and you can not adjust it , all that space is wasted . No light in the freezer, Also the shelf connector in the freezer that holds the shelf up ,is coming out of the inside wall, I would of preferred the wire shelving over the glass for the freezer. The fridge is ok

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. Spacious. No problems to date. Recommendable

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    A nice top freezer refrigerator.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this purchase. It’s a nice size and I like the adjustable shelving. It’s easy to adjust the refrigerator and freezer temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    No handprints

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing is that you will not have hand prints on the doors.. Very nice and spacious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great With Lots of Storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced a Fridgidare 18 cu. ft. that required a couple of repairs in it's 6 year life span. So far we are very pleased, it's quiet, lots of storage with the extra 2 cu. ft., shelves are easy to adjust, the bins slide on rollers, took the normal 24 hours to adjust to the proper temp and is holding well at the desired 40 degrees. I highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, I recommend this classic fridge. It’ keep everything nice and cold

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Colder

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is big, but not as spacey as the older model refrigerators, plus it gets too cold even at the lowest setting

    No, I would not recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Simple but great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm much happier with this fridge compared to the side-by-side that I previously had. It's simple and fits nicely in my small townhouse kitchen, but feels very spacious inside still.

    I would recommend this to a friend